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February 2024 by Gordon Stroup
The employees here at this particular 'Firestone' are absolutely the best! These people are people people! Ha Haa! Nice, courteous, happy, and very enthusiastic. What else can I say? Hmm? I got it.......Y'all get a well-deserved'Atta-boy!' How's that, fellas?Thank you for doing a great job each and every time we bring in the ol' clunker!
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February 2024 by Sashe' Lewis
Friendly customer service and speedy service.
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December 2023 by Rory Grooters
Jason and Carl have a great store with wonderfully skilled mechanics. They are professional and personable and instill a lot of confidence in the customer. There have been times they have saved me money. I trust their honesty, integrity and their skillfulness with my vehicles and my adult children’s vehicles. I highly recommend the store for your automotive needs!
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November 2023 by Patti Scarborough
Very impressive! They fixed a hole in my tire for only $20 when we had been lied to by Big O Tires. Thank you Firestone!
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November 2023 by Chelsea Hart
Carl and Jason are my boys! I wanted to utilize the tire promotion going on but until that time I was constantly going back to Firestone to have them check my air pressure just to limp me along until today when I got my new tires. Carl took care of me for the majority of my visits and assured me I wasn't delusional. Today, Jason made sure I was able to afford all four tires when I thought I was only getting three because of cost. I am so ecstatically happy that these guys have my business for as long as I reside in Payson.Thank you so much,The Delusional Van Lady (lol)
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November 2023 by Peter O
On a family trip Grandma's car started smoking out the bottom. The folks at Firestone were incredibly kind, quick, and thorough! Can't recommend them enough for saving our trip!
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September 2023 by Diana Hashimi
If I could I would give them 0 star. I got a flat tire 40 miles away from their location and all I needed was a tire I didn’t even ask them to install it for me I just wanted to buy a tire. The guy working there was very rude he refused to sell me a tire.
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September 2023 by Parnian Mansouri
We arrived here 10mins before close and just wanted to buy a tire nothing else. We had 3 kids with us and desperate for them to just sell us a tire since we were 2 hours away from home. They did not care and said “we’re tired”. These people have no sense of humanity in them. It would only take them 2mins to help us and save a family. They were not even closed yet!!
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September 2023 by Alan Sotelo
Got a flat while camping so i had to bring my tire and man wow this firestone was awesome, it was an hour wait time but since we tried before they closed the day before they remembered us so they put the tire on in 15 min without having to wait again. Shout out to Carl and Donald for their amazing customer service. horrible day but they definitely empathized with us and made it better ??Service: Tires
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September 2023 by Coultzin Willars
I have had my vehicle worked on at this Firestone location for several visits, including oil changes and regular maintenance. They are always very professional, very quick and I rarely have to wait a long time for work to be completed. The staff there is friendly and courteous, always explaining the service they want to perform. They don't "find" problems that aren't there and I appreciate their honesty and hard work. I plan to have them do all the work on my vehicle.Services: Electrical repair
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September 2023 by A Z
Very convenient location right near the main road here in Payson. It wasn't too busy which was nice as in the city, the Firestone locations can get pretty crowded. Coming in and out was easy, and plenty of turnaround space in front of the repair garages. The area was neat, and the service was quick and fast. I am so thankful for their help because my car was up and running again for a safe drive home.
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September 2023 by Lisa C.
I had such a bad experience I never got my brakes fixed after going back 3 times. The manger was rude he did not care if my brakes smelt like they were burning. Honestly I don't trust Firestone because of him. I had a certified mechanic work on them. The mechanic confirmed my brakes were ruined. He left me in a dangerous situation Firestone you need a new manager he why the mechanics are quiting.
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September 2023 by Jerry D.
I had a slow leak on a tire on a Sunday. They opened at 9am and got my tire in fast. It's did a great job
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August 2023 by Leslie Darling
Battery died in Overgaard on a Sunday afternoon. No one available there that could change it out for me. Got a jump and drove into Payson and got a new battery, installed, and in & out in under a half hour on a Sunday afternoon! They had plenty of cars in the shop but still managed to get me and my dogs back on the road and headed home in very short order. SO VERY GRATEFUL to this wonderful crew! Hey corporate office, will you please throw this crew a pizza party? They're a fantastic bunch and do you proud! 104 W Airport Rd, Payson, AZ 85541 Thank you all so much!
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July 2023 by Emily G.
Very rude woman at the front counter...she spent tons of time joking with the mechanics in the shop while I stood there waiting at the front counter.
