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November 2023 by Ron Acosta
On The Road RV shop is the best I’ve ever dealt with: honest, fast, thorough and priced fairly. I trust them. I get honest answers and great service so I can get back on the road.
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November 2023 by Vivian Grimes
My heater quit, they were here within a couple of days and worked till they found and fixed the problem and changed the anode in hot water heater. They had the parts needed on the spot. Fast, efficient and friendly. Great to find an rv repair place that will show up and do the job. Thank you!
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October 2023 by Elizabeth M.
A few months ago I went to, "On The Road Again," to have my newly purchased RV checked out front to back. The first thing checked was the roof. The staff said it would cost 5-7k to replace the roof. He did not get on the roof but took photos from the ladder.I shopped around (as I would suggest everyone do) and found a very professional team who replaced the entire roof for less than 3k. On The Road Again stated in à response to another review that they didn't get on the roof because it looked too dangerous and it was sagging and unstable. I have photos which show STURDY WOOD under the black tarp paper which was there when OTRA checked from the ladder, and the wood is in PERFECT condition with exception to a tiny area in a corner, less than 18" worth. The insulation was in perfect condition as well. I am a 65 year old woman who just wanted to be treated fairly, however I do feel some businesses will take advantage of a older woman who seems fearful and is not able to do the work herself. We all have history, and my history is pretty bad ass, I may look old now, but, DO NOT UNDERESTIMATE ME! I will not be taken advantage of. When businesses respond to these reviews, they attempt to make it look as if the customer is exaggerating, or mis understood. NOT THE CASE HERE, they took two minutes from a ladder to tell me my RV wasn't worth fixing because it would cost so much. I left there in tears, but, I found an honest hard working professional ((IN PAYSON AZ)) who worked hard and fixed the roof to brand new for 1/3 the cost estimated by On The Road Again. See photos of work done by ANOTHER COMPANY, but, NOT "on the road again."
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September 2023 by Dan Kiernan
Noticed I needed replacement cabin batteries at the last minute before a long trip. OTRA RV ordered the batteries one day ... and installed the next. Great turnaround time!Service: Electrical
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September 2023 by Stacy Brem
We had On The Road Again RV repair help us a couple times when we had problems with our RV. Both times they found the problem quickly and had us up and going in no time! Being first time RV owners the second time we couldn't get our air conditioner to work. Dreading the expensive news we were probably going to get we were happy and surprised it was just a breaker on the generator! No charge and have a nice day!! What a wonderful honest business they are! I would give 10 stars if I could.Services: Electrical
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August 2023 by Aaron Walp
On The Road Again RV truly exceeded all my expectations! From the first interaction, it's evident they prioritize customer service, offering expert advice and genuinely caring about our RV needs. What I appreciate most is their customer service, attention to detail, and commitment to ensuring your RV is in tip-top shape before heading out.Service: Electrical
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August 2023 by Edoardo Campini
I've used both La Mesa and Camping World for work on my RV, each time I have had trouble with them. I have had to go back to them several times for shoddy work and had them overcharge me for warranty work on a warranty they sold me.I figured it was time to try Brian from "On The Road Again RV". I was pleasantly surprised. Brian is an honest, knowledgeable, competent, RV mechanic. He's my new RV goto guy!
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August 2023 by Steve Butler
They installed my new air conditioner on my RV, I found them to be very fast and efficient! I would recommend them anytime to anyone!
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July 2023 by Daniel Milovich
I can’t say enough on how professional and knowledgeable the crew was. They diagnosed the problem very quickly and efficiently. I would highly recommend them and would have no hesitation to use them as needed.
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June 2023 by charles giordano
Dishonest business. I brought my fifth wheel in for a bearing inspection. I had one bad bearing that caused the seal to throw grease onto the brake drum, however the breaks were new. The dishonest mechanic at this shop insisted that the drum could not be cleaned and the drum and breaks needed to be replaced but only due to the grease present on the drum and breaks. When I stated that the breaks were new and that I knew for a fact that the drum could be cleaned, the mechanic said he would not do the job. I agreed to let him replace the one drum and breaks even though all that was needed was a cleaning and new wheel bearing. When I went to the shop to review the estimate the mechanic then insisted that all the drums and not just the one drum, by law, had to be replaced, this was a bold face lie. When I appealed to the owner he told the mechanic just to replace the one bearing, drum and break pads and repack the remaining three wheel bearings. I approved the shop to do the work and I paid for the one drum, breaks and wheel bearing to be replaced and for the other three bearings to be repacked; over $600.00; Robbery!! Two moths later I returned home to Washington State where I brought my fifth wheel into a Les Schwab for another wheel bearing inspection. Les Schwab informed me that if a wheel bearing blows the seal and deposits grease onto the break drum that all the is required, if the breaks are good, is to clean the drum; my breaks were new at the time On The Road first looked at the bearings. Moreover though I paid On The Road Again RV to replace the one wheel bearing and repack the remaining three wheel bearings, Les Schwab informed me that none of the other three wheel bearings were repacked. This company was not content with just lying and taking advantage of a customer, they also charged this customer for work the never preformed, namely repacking the other wheel bearings. I urge all to avoid this dishonest RV repair shop, they are void of morals.Service: Steering & suspension repair
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June 2023 by Leslie Cook
Once again On The Road RV did a wonderful job! This time they installed a trailer hitch on the back of my RV. They had to beef up the crossbar and did a wonderful job.
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June 2023 by Michael Springer
It's been a month after a review of work to be done and still no estimate. He also scheduled a time to visit my fiances rig and left her hanging.
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May 2023 by Kim Warren
Brian was amazing helping us find correct parts for some water pipe repairs in our rv, even through texts and calls from his personal number. John also was a huge help! Highly recommend!
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May 2023 by Chip Storm
If you want honest folks with knowledge to work on your RV; this is the place. We saw our fifth wheels rear axle turn sideways at 60mph just east of Payson. We are thankful On The Road Again was there to help us. They made an awful situation less stressful. We now have a much stronger and reliable situation going on with our suspension and axles. Thanks guys!Services: Tires
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May 2023 by Cheryl F.
Cannot say enough nice things about this company and the people they have working for them. Very attentive and compassionate. From the ladies who answer the phone to the two techs they sent out. They went above and beyond to help me and my family with our situation. Truly in the business for people and that's what we need more of these days.
