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January 2024 by Pat B.
Went in and inquired about a igniter for a pellet stove. Not only was the part not in stock, the representative quoted $289 for a replacement. I could easily find this part online but believed I would get a fair shake at your establishment; after all it's ACE hardware. Gouging your customers to make a quick buck is outright greed. Rest assured I will never set foot in your store again. FYI: found the part I needed for $200 less elsewhere from your competitor in Payson. Bottom line: don't shop here as you will pay a heavy markup for a part you will need.
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December 2023 by Ryan L
Ask for Brian, he’s a great guy always helpful and when in a pinch, he will make sure you get what you need. Thanks Brian for the help with the backpack blower.
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November 2023 by James Schumacher
Wanted to buy a fireplace. Sales person didn’t even raise up his head until we “bothered “ him.I’ll bet they don’t sell many fireplaces
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November 2023 by Charles H.
The team at Paul's Ace Hardware are fantastic. They embody customer care; helpful, friendly, kind, informative, and patient. The store is stocked with some items that cannot be found anywhere else in Payson.. A one-stop type of shop...
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October 2023 by Howard
The lady they have working at the front must be a ex meth head psych patient. Lady thinks she's marine force recon or something. Literally have spent time in the store talking to her on multiple occasions because she cant stop running her mouth and watching Youtube videos about people being incarcerated.So I go in there one day and walk right up to her and she pretends not to know me in front of the other staff. Was unwilling to walk me back and get the part I needed. And calls on the radio that I might be shoplifting and gives a description? This is Payson Arizona right?Just go to Walmart or Home Depot. At least the mentally ill don't get force themselves on you there. I don't want my money going to support monsters. Get a therapist.
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August 2023 by Robert Ferris
Horrible experience. Treated rudely by a lady saying I had to call a locksmith. Said they did not have anything to help with the lick. Got the part we needed at Home Depot. Going to Home Depo from now on. Ace sucks.
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August 2023 by Tony DuBois
When I showed up today at 610pm and the parking lot was empty and it was all dark inside is when you lost my business for good!I'll he going to Home Depot from now on because I know they will actually be open when I need something and will have a larger selection for less cost even though it is a further drive. Do better.
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June 2023 by Sheila Gleason
Seems like ACE carries anything you might need. I checked internet and found ACE carries the brand of fridge water filter that I needed.
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May 2023 by Mark B.
Was in a jam with a lock on my trailer and one of the guys in the back took care of it for me pronto!!! He was extraordinarily nice and accommodating!!! Highly recommend this store! Thanks you guys!!!
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April 2023 by Phil P.
I'll be doing my shopping where I am not confronted by questionable organizations Emailed to the lovely non profit organization with no answer to date :Hello,Can you please tell me if , in order to qualify for assistance within your program, do the the families , or family member applying for assistance with your program, have to be a legal American citizen with proof of American citizenship ? Thank you .
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February 2023 by Dan Daulton
Nice friendly place, very helpful.
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January 2023 by Kim Miller
Used my holiday coupon which was great! Nice cashier.
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January 2023 by Meryt Cobos
Nice workers and store was very well kept
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September 2022 by Michael L.
I needed $.50 of nuts and bolts for my car. An employee helped me find the right sizes. Really great customer service.
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September 2022 by Troy Dawson
It's a very nice place to pick up your hardware needs and convenient to the to!
