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April 2025 by Shelby Ramsey
Canceled services today. These people are unprofessional and they are liars. Below is a review from my husband voicing a concern about their owner coming on our property and not disclosing who he was and then taking off with our bins when confronted. They responded by denying responsibility and lying saying our bins were stolen by someone else and when we informed them we had video of the incident they changed their story AGAIN!!! I had never ever seen such unprofessionalism. You'd be better taking your trash to the dump yourself than doing business with them.
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April 2025 by Darla Simoes
Please be sure to read reviews before proceeding to use this company. They lack integrity and customer service. They lied on the previous review. The bins were not stolen. They took the bins, said they were stolen after we complained about them coming into our yard and using our bins for their own use, and then admitted they have the bins.
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April 2025 by Vince Daniels
Signed up for service and can delivered on time. Not picked up 1st time. Not picked up 2nd time until I called. Not picked up the 3rd time. Canceled service. Customer service was responsive but execution was poor.
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April 2025 by kelly pearce
The elk tipped over my trash overnight I picked it up and the trash man made another loop to pick up my trash. Went out of his way for me. Mesa Del Caballo driver. Thank you
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March 2025 by Derek Jones
Roadrunner Is A Great Company!
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February 2025 by Caysha Francis
We just started using this company and haven't had any issues with our trash being picked up but I have called twice now, once to sign up and once to pay my bill and each time a female has answered and they are so rude and have such an attitude. One answered the phone, HELLO! I had to ask if it was Road Runner Rubbish. They make me feel like I am interrupting their day. This has a big impact on how successful a business is and if I ever refer someone.
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November 2024 by LC Gray
Rude and unreliable. In three years I never received a statement or a bill. When I inquired, I was told I was unreasonable for asking about billing.
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November 2024 by Troy Cline
If I could give zero stars I would. Absolutely terrible customer service. They had no care to help, they just missed my trash pickup for 2 weeks in a row. And in the past two years of using them they’ve missed my pick up a total of 17 times
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October 2024 by K
No option for zero stars.. Terrible customer service, they hang up on you for trying to find out why your trash wasn't picked up, or for any other reason, even trying to pay them. It is well worth going with a reputable service like Waste Management.
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December 2023 by Pamela Kaysen-Valcik
Been with them 4 years I love their service. Very satisfied. I like keeping small businesses in mind when you live in a small town…they are our people‼️
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November 2023 by Steve Matlock
We've been using them for four years, I don't think they have ever missed a pick-up. No complaints, no issues. I have been trying to replace a wheel on one of their bins, with only partial success, that's why 4 stars instead of 5. 5 for reliable every-day residential service.
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November 2023 by ronald ghera
Have been with them for over 20 yrs. and never had a problem. Had brush on side of can that I was going to load and the driver came out to help. Problem may be with the receptionist and not the pick up service.
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November 2023 by Dawn Hess
I have asked for over 2 weeks for a new trash container....nothing done. Today was my last call and said it's empty...please send a new and take the old, which is totally split up the back and wheels falling.. NOTHING again!!!!
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November 2023 by Shannon Long
Customer Service just lost our business. Yelled at my wife when she explained our trash had not been picked up. They said our trash was never out on time, which is impossible since we have a two-yard bin that doesn't move. Typical these days, the customer is always wrong... This company will not last much longer.
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October 2023 by petra colbert
I have been with this company now over a year. I called today because they forgot to emty my trash can. When I called and told that guy about it,he don't seam to be concerned. He's answer was, we pick it up Monday . I told him, this is now the second time where my trash did not got removed. He told me, what to you want to do. I ask him, if he can see, if the driver can come back and empty it. Because I don't want to wait till Monday. He started to screaming at me like a crazy person. Telling me, if I don't like it, go somewhere else. This really pissed me off. I told him something I'm not proud of. Put in this case, he deserved every bit of it. He then came and picked up my trash can, I guess to make a point. What at that point I really did not care, because I was not planning staying with such screwed up company anyway. I know, I will never see the money he owes me. But he can choke on it for what I care. Someone needs to close his company . This company doesn't deserve to be in business. I went to Larson, they was very nice. Rather pay a little more and have friendly people. That Owner has a lot to learn. There is something wrong with that guy. He really needs to check his self. He got some serious problems. One day he will meet the wrong person and will get some of his own medicine. He is sickService: Trash removal & disposal
