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November 2023 by Leah Breeze
I’m usually coming on google to give great ratings, not the opposite, but this place really disappointed me. I didn’t step in here for the first year we lived here because the sign looked so outdated and old fashioned but the one time I tried it out, I was pleasantly surprised at the cute little gift items they had. I returned to window shop once or twice, then ended up finding some cute kitchen items for a friend’s birthday. They watched me look around for about 25 minutes and when I came up to pay, they turned me away because they won’t let you run a card for less than $50 (the gift items I had were $20). I even offered to pay the credit card fee if that’s what they were worried about, but they refused me and just watched me walk out without buying anything. It was so bizarre. I don’t carry a purse, just a phone with a card holder on the back. No cash. I don’t think I’ve been refused to use a card anywhere in my life except maybe to ride state fair rides. Not even there anymore! AND, they had a card reader obviously, just refused to use it for me because in their opinion my business and small purchase wasn’t worth it, I guess? I think they may want to reconsider carrying small gift items if they are going to make it difficult for people to even buy them. (The attitude of the lady behind the desk I wouldn’t even call friendly, though I will say the first time I went in, the man that must be one of the owners was very friendly and chatty.) Anyway, I was dumbfounded that they watched me walk out empty handed instead of just letting me use a card and even pay a fee if they didn’t want to cover it. What could’ve been an opportunity to draw me back in for larger furniture items in the future (had already been considering it), it rubbed me such the wrong way that I don’t plan on ever returning. I guess that’s why it’s been so empty every time I’ve gone in there! Lesson learned.
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August 2023 by Chad Graziano
Great products in a friendly environment
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December 2022 by Hilary Huyck
How lucky we are to have such a beautiful store here in Payson, Arizona. If you come to browse around Christmas, I bet you will not leave empty handed. Gorgeous stuff and the prices are incredible.
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December 2022 by Maia Crespin
Everything you need for your home - great quality products too ?
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October 2021 by Gerald Vinson
If I could give less than 1 star I would. Terrible customer service. I have been waiting on a sofa for 7 months and was told it would take 4. Every time I call I am told something different. 3 weeks ago they attempted delivery after I took off work and were after the scheduled time and the sofa attempted to deliver was not ours. How do you deliver a sofa that is not what the customer ordered? There is no follow through by the owner or the manager that I have spoke to on numerous occasions. Every time I call it is the manufacturer fault. If you are going to spend money DO NOT go here.
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September 2021 by Vivian Grimes
Beautiful furniture and home furnishings, great people and service.
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July 2021 by Christopher Lee Norton
These are the sweetest, most sincere people I've ever met. I work at Rouds furniture, almost a year now! Debbie Roud took a chance, by giving me a chance. Especially, when no one else would!! For that I'm eternally grateful!!!! My life has only gotten better and better since the day I started at Rouds. Thank you Deb,Dale & Merle
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November 2020 by Sarah Sidell
Very laid back friendly sales people. No pressure to buy, but lots of information. Very good selection of furniture, accessories and seasonal knick-knacks and artwork also.
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November 2020 by Tom Kleefisch
Good selection, reasonable prices and very good, no pressure service.
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October 2020 by Rick A
Just moved to the area and in need of furniture. Meril helped us with no pressure to buy. He answered all our questions and made recommendations. He explained that the furniture business is extremely busy which is a good thing but your ordered furniture may take a while to be delivered. He did say that some of the floor furniture is for sale and could be taken immediately. Very nice inventory by top furniture manufacturers.
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October 2020 by Betty Nichols
We went to buy 2 recliners....the gentleman greeted us nicely...pointed out what we might be interested in. We choose the two chairs that we liked and was very timely transaction. Returning on Monday to pick them up.
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September 2020 by Cari McClure
Debbie, It was a twist of fate that I ended up with your package. Your kindness is so appreciated. Thank you for the smiles.
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September 2020 by Shannon Devra Ropp
Friendly staff and a huge selection of high quality home furnishings
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June 2020 by peter waterman
Have used this company multiple times. Delivery is always prompt and correct. The delivery men are excellent! They arrive when they say they will and once they arrive they are quick and efficient. Delighted with the service! What a pleasure doing business with true professionals.
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June 2020 by Linda Machler
Super furniture and friendly service