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December 2023 by Jason Dempster
This is the worst lab I have ever been to in my life. Don't worry about making an appointment they will see you about 2 hours after your appointment time
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October 2023 by Jo Ann Nunez
Even with an appointment you wait at least 1/2 hour to be call. This place is always a waiting game whether you have appointment or not.
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August 2023 by Jayden Pudney
Very unprofessional, i was on the phone with my elderly grandmother and i heard them yell at her because she was at the wrong location and they didnt take her insurance. She started crying and i heard the, laughing on the phone. HORRIBLE women working here.
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August 2023 by Qhotti
If i could rate them lower than one, i would. This place has horrible staff. I cannot believe how horrible and rude the reception is here. I would not send my worst enemies here.
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August 2023 by rene russell
DO NOT GO TO THIS LOCATION-PEOPLE BEHIND THE COUNTER ARE EXTREMELY RUDE AND VERY UNPROFESSIONAL-TODAY THEY YELLED AT AN ELDERLY WOMAN AND THEN PROCEEDED TO LAUGH AT HER WHEN THEY MADE HER CRY-CLEARY THIS IS NOT THE PROFESSION FOR THEM- THE CITY IS HIRING SEWER WORKERS MAYBE WORKING THERE WOULD BE A BETTER USE OF YOUR TIME-AND THE COMMUNITY WOULD BENEFIT MORE-SHAME ON ALL OF YOU-SHAME ON YOU-
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August 2023 by k pud
Awful place, horrible and rude reception. I was there today and the reception was yelling at an older woman to the point of tears. Absolutely terrible and I will not be coming back and supporting this business ever again.
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July 2023 by Tim Martin
I had to wait on hold, to set a double appointment for my Dad and I. Although, the wait time was a bit long (approx 12-15 min), Ashley got both of our appointments set together the vary next day. Outstanding service, thank you
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November 2022 by Harry Moto
Update: I walked in, signed in at the kiosk, and they drew my blood after a medium,/short wait. 3 years after my original review below, and the blood draw was still AMAZING! My update is that it remains the best place EVER for a blood draw. Thanks, you guys!~~~~~~~~~~~~My first trip here I was impressed by the friendly and very effective staff, then the young lady took my blood and I could hardly tell when she put the needle in, very impressive.On my second trip some time later, the staff was again stellar but I got a different lady to take my blood. I thought "there's no way she'll be as good as the first girl!". And she was, if anything, a little better! Unbelievable! This is THE PLACE if you have to get a blood draw! No kidding!
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August 2022 by Mikaela D
I have been coming here at least every few months for over five years, and I have only good things to say about everyone here! Always professional, helpful, and kind. Marnie and Tammy are the best! I also like that Sonora Quest makes it easy to make appointments online.
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March 2022 by Rosemary Goff
Tammy is a first class phlebotomist.
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February 2022 by Adrianna Stoner
Amazing. I was highly scared of getting my blood drawn due to one bad incident, the amazing lady working not only took her time but made sure I felt comfortable the whole time. 10/10 will get my blood drawn from here again.
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February 2022 by Celeste Ruppelt
Doctor ordered blood tests. I came in fasting for these tests without an appointment. Appointments are taken, but the fastest way is to come in and wait. I came in mid-morning and did not wait more than 10 minutes. The Phlebotomist was efficient and she did not hurt me, which is to her credit, since I am not an easy draw. I much prefer Sonora Quest Labs to the other lab in town.
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February 2022 by Janette Dirks
Honestly would give NEGATIVE reviews if I could!! Where to start? They are slower than molasses! Front desk person checked in 2 people in the 40 minutes I stood in a line that went out the door! Zero customer service! Do not honor your appointments! I finally left 2 HOURS after my appointment time! Over all a complete and utter JOKE! I would rather drive down to PHX than deal with this cluster ever again!
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February 2022 by Evelynn Dimbat
I have been coming to Sonora since they opened in Payson. Today I went in for my morning appt, was a couple of minutes late and standing in line to check in when the the receptionist called out to me that they opened at 7 in the morning to come back then!!! I have worked in offices for 20 years, and have never seen such unprofessional behavior. Not sure I will use them again!!!!
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February 2021 by Norma White
Very good ? services, from this ladies, Marnie is very efficient, and very nice and so is TammyLadies you rock. Thank you!
