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August 2023 by Jane Burmeister
Because they have no idea how to work on luxury cars.
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August 2023 by Dilia Elena Ferrin Cabezas C.
I will never take any of my family's vehicles there again although I have a AAA membership and their roadside services are phenomenal. This shop did a basic repair but caused damage to my dashboard and denied it simply because that area was not the area they worked near. All I know is that my vehicle was turned over to them with no damage and I picked it up with damage. Don't expect the manager to assist you as they all stick together to cover for each other. Horrible experience. Don't use this repair shop. Just because it is a large company doesn't make them reputable!
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June 2023 by Jackie J.
I love these guys. I love that I've found a place that I'm not worried I'm being taken advantage of. We all depend on our cars and don't enjoy throwing money away for nothing. I appreciate that I called, explained what I "needed" done & I got a way better price and a realistic time frame so I didn't waste another four hours just because The best part was when these guys told me I only NEEDED one thing and showed me the other stuff was not only fine but I still had a while before I even needed to stress about it. That's what you expect but how often do you feel like someone is actually caring about you as the customer & not trying to fill you with lies & a smile. So I keep coming back!
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February 2023 by Laurie C.
Great service.Much better then going to a dealer.Coupons are always available.Craig was outstanding in taking care of service and getting me in at the last minute..
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January 2023 by Luca Bigeliw
Waiting for 2 cars oil change with a appointment it’s already been 1:30
Hopefully done soon
Really nice facility & people
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March 2022 by James Gipson
Great place to book travel, service your car and purchase a vehicle among other services!
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November 2021 by Haenitsch D.
I needed and oil change and they seem to be the only trustworthy business out here. I am nothing but grateful for the service that I was provided. Todd, my service advisor is super helpful and speaks clearly. I was impressed by how willing they were to just help me in the end. Beau, who was the technician, was extremely kind and willing to show me exactly what he meant. I only got an oil change but they gave me a coupon book for further visits. I also got recommendations for what else should be serviced in the future and if a different company was a better option. Ever since getting disrespected by other auto shops and dealerships I have found the only truly trustful auto business is AAA. That is coming from a member for life.
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December 2020 by Vinh L.
As a AAA member i'd expect more from a AAA repair shop but judging from these reviews i should never take my vehicle here and i should be far more cautious with anything AAA recommends.
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February 2020 by E P.
HEARTBROKEN AND DISAPPOINTED. I had gone in to get a new tensioner and a new serpentine belt for my Versa. I had some slight damage on the passenger side of my vehicle from a small accident months ago, but I wasn't there to fix any body work, just the belt. When I got my car back, it ran fine and the belt was fixed, but the small dent that was in my fender is now about four times as big and noticeable, with a new dent at the headlight. I'm not sure why they would even mess with the fender, but my car is used for my job so I am heartbroken as I could lose my job for damage this bad. I will be going in today to see what they can do for me to get this fixed, and I will update my review. I posted a before photo of the damage I previously had, then two after I got the car back from AAA.
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February 2020 by Jason Reynolds
They fix you car right and good quality work ?. And price was just right.thank you for fixing my car ,I recommend Steve when inquiring about work good person
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February 2020 by DJ Geo Gonzaga
Made appointment for oil change 3 days before, appointment was accepted and notify me January 31 @ 8:30AM. I got to there 8:15AM and agent/ tech associates telling me I don’t have appointment even I show to him on my iPhone email the confirmation appointment for service was accepted. Doesn’t matter system error, should take care my car service appointment as part of customer service. Not my mistake everything I showed was correct, customer service should have proper training and work professional when it comes this type of problem. NOT RECOMMENDED and I was not expecting to the known company. Seriously something wrong here
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January 2020 by Lisa Hofer
My parents car broke down and the whole experience was positive. A man named Kenneth came first and was the nicest man. He could not fix the problem but he went way beyond being helpful and even called the tow truck. The AAA in Peoria fixed the car quickly and they were very helpful and courteous.
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January 2020 by Jennifer Friedhoff
Was going to have my car serviced and i have been a AAA member for several years..the service dept was unavailable for 2 weeks which i guess is good news for business but the reception for the the staff was like i should have known " we have nothing for two weeks and you need an appointment we rarely have walk iin"
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January 2020 by Jaki Robinson
Omg i hv been there 4times that girl at the front desk is rude every single time ive been there. I even tried to compliment her n said happy new years & she was still rude, frowling, looked miserable again as usual..ill never ho tgete agsin the girls,st the AAA is Sun City do very nice happy m smiling unlike that girl!! Get emplpyees tgat love their job and are happy to customers please!!
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January 2020 by L. E.
For your own safety, Do Not Use This Shop. I'm a long time premier member of AAA. This shop is a blemish on their reputation. I took my car back to them to fix a problem they said they couldn't find but threw parts at anyway. (There was a misfire in cylinder #2 according to the OBD code readout) To the tune of $593.00. When I returned with same problem, they now said it was a fuel injector. They wanted to charge me again to change the fuel injector, Alex the mechanic said they didn't "pay" him to disassemble the fuel injector assembly but he just wanted fix the problem that they didn't fix the first time. (and of course charge me) I declined the repair. They were not happy. He put it back together and returned the car to me. The next day my said she smelled a strong odor of gas inside the car. I checked under the hood and found gas leaking and pooled on top of the engine around the fuel injector assembly. (MAJOR SAFETY HAZZARD) I took the car to another shop to have this documented and repair this shoddy work. There were NO LEAKS prior to me going to this AAA approved shop the second time. Whether from malice or incompetence we were put in a very dangerous situation. We will NEVER use this shop again. This review is to warn the public. Our trust in AAA has been shaken. Thanks to Chris Boling (service advisor) and Alex the mechanic, I don't know his last name. *Please Beware.* Sincerely, L. Edwards Long time AAA customer.
