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October 2023 by Lavinia Struble
Worst experience EVER at a business. Had our car towed there because it died. An ENTIRE MONTH went by trying to contact the owner, he rarely answers the phone. Kept telling us he was going to test it in the next day or so. After a month of a complete run around we are having the car towed to another service center. Car has been left with the battery out on the ground and now has a flat tire. Owner said he didn't have a compressor that would reach. Service center next door came out and aired up our tire. Shame on you for treating people this way.
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October 2023 by Joseph Cheese
I usually don’t like to write bad reviews but I definitely find it necessary after the extreme wait through Groupon to get my money back, which at first they were NOT going to give back. Back in August I bought a Groupon for a “brake pad change and installation” keep in mind no information on Groupon talks about fees and out of pocket cost .. I go in early one morning and I could already tell by the owner’s demeanor something was off.I proceed to tell him that I have a voucher for a brake change and right away he tells me “there’s still a service fee of $100” and explains that “Groupon gets most of the money, which honestly wasn’t my problem if this place was promoted by Groupon you know? But the fact was that the page on Groupon doesn’t disclose this info which is pretty misleading. At the moment I just really wanted new brake pads and only needed the rear pads since my fronts still look barely worn, so I go along with it and he tells me it will be done in about 3 hours. After I’m on my way home to wait, I go on the Groupon app and noticed my voucher was “redeemed” but usually the shop is supposed to wait till you pay, but he legit claimed my voucher without me even showing him my app. I found it odd but this was one of the many red flags in this situation. I then look up this place and read some pretty devastating reviews, at that point I had a feeling something was wrong with this place.3 hours later I get a call from the shop and HIGHLY doubt they even looked at my car because he tells me “yeah there’s nothing wrong with the brakes. You can come pick it up they look brand new” I have a friend out of state who has shown me exactly how pads look when it’s time to change and even know what noise it makes when the pads are really low on the padding. So at this point I don’t even trust them I just wanted my car honestly. I get to the shop and he hands me my keys and tells me again “yeah it must be the wheel bearings cause we do hear a squeak, but the brakes are fine, call us if you want to set up an appointment” I just smiled and walked out I was so shocked that a car shop would be so grimeyThrough extensive emails through Groupon (they don’t have a number btw) it took about a MONTH to get at least some credit, it was a huge hassle just to get reimbursed as I claimed NO SERVICE WAS PERFORMED, they even contacted the place as well and they confirmed they did not perform service and tried telling me to go back to the place and get service, I was like NOOOooo I literally told them I don’t trust this place and the many reviews stating why. Finally I got reimbursed with credit but they only gave me 24 hours to claim the credit and had to make a purchase same day basically but I used it for Midas and got the best service possible, they confirmed I indeed needed new brakes and routers as well but I legit only paid about $200 for new brakes and new routers when the original total was going to be about $500 I’d say I got the moneys worth and it took a very long while and took lots of patience but I thank God for his protection, I avoided paying this place, I will always read reviews for now on and don’t make the same mistake I did. I truly believe the reviews and experiences here. I pray for this place, may God bless you all!
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October 2023 by Freddie Olivarez
Brian was very helpful and knowledgeable, he replaced my cabin filter as well as my oil great prices as well. Will definitely be coming backService: Air & cabin filter replacement
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September 2023 by Kim August
I bought a Groupon, I called to make an appointment the guy that answered the phone asked me if we were going to leave the vehicle there and I said no we were going to wait for it, so he's scheduled the appointment for a couple days later, I then told him that I was using a Groupon like we're supposed to do, I told him I only needed my two front brakes done that the back brakes were fine he did not even need to look at them because they were just done, the day of the appointment comes and my son brings my vehicle over there, and the guy tells him that he needs him to leave it because 1 of his mechanic had a heart attack, so of course with that information you feel bad so you're just going to leave it, my son pays like $15 to take an Uber home, right when he walks in the door the guy from the shop calls and proceeded to tell me that all four of my rotors needs to be changed and all the brake pads are bad, I told him that the back brakes were just done and he said well the rotors need to be replaced, and I said no they don't just replace the pads in the front and he said he couldn't do that because then the vehicle would not be safe, I told him to put my vehicle back together and that we would pick it up, we pay another $15 to get there I brought the car over to a mechanic and there was nothing at all wrong with my rotors or my back brakes. This guy is a big scam, whatever you do do not bring your car there. I really should have read all the reviews on the Groupon website first, because similar situations have happened to a lot of people. I usually never leave reviews, because I don't ever want to hurt somebody's business because of maybe an experience that I just had or maybe somebody was having a bad day, but now after reading the reviews on Groupon I feel it necessary to do it, to protect somebody else from them having to replace something that they don't need to. Or going there and this guy telling people that he changed the oil and he didn't.
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August 2023 by Allison Richardson
We got a Groupon and decided to come here for our transmission flush. The transmission knocking got worse after the flush and 2 days later tons of lights turn on on our dashboard indicating issues with the transmission. Afterwards we called another mechanic who told us it is common knowledge that transmission flushes can be damaging to older cars. Go figure, the mechanic here forgot to mention that. So now it looks like we get to go somewhere else and pay more money to actually get the issue fixed.
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June 2023 by kira thomas
Would give zero stars if I could. I bought a Groupon and scheduled an appointment. I showed up for the appointment and the establishment is closed. The door is locked and no one is answering the phone. I am hoping Groupon will refund my money.
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June 2023 by Atomic News
What a waste of my time. I purchased a Groupon for transmission service and they wanted to charge me an additional $150 of hidden B.S. I’ll never come back
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June 2023 by H B.
Don't waste your time buying a Groupon for their services they wanted to charge me an additional $150! What a scam
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June 2023 by Bruce Krymow
My brother and nephew drove up from Tucson to visit our family in Glendale - they called about a half our outside of town and conveyed they may have a dangerous situation on their hand as there was a loud metal-sounding knocking sound in the right front wheel area, which was thought to maybe be a bad CV joint. They drove straight to Arizona Tire & Automotive Center on my suggestion.The owner Brian and his auto tech both took the car for a drive and couldn't hear the noise, but they took it out again for a spin at a higher rate of speed and found that the noise was simply a loose wheel-well lining that was flapping against the body metal at highway speeds.A few trim screws were replaced and the issue was resolved, and drove back to Tucson safely and without issue.Great job, Brian - thanks a million! ??
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June 2023 by Bruce K
My brother and nephew drove up from ****** to visit our family in ******** - they called about a half our outside of town and conveyed they may have a dangerous situation on their hand as there was a loud metal-sounding knocking sound in the right front wheel area, which was thought to maybe be a bad CV joint. They drove straight to Arizona Tire & Automotive Center on my suggestion.The owner ***** and his auto tech both took the car for a drive and couldn't hear the noise, but they took it out again for a spin at a higher rate of speed and found that the noise was simply a loose wheel-well lining that was flapping against the body metal at highway speeds.A few trim screws were replaced and the issue was resolved, and drove back to ****** safely and without issue.Great job, ***** - thanks a million! ????
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June 2023 by Bruce K
My brother and nephew drove up from ****** to visit our family in ******** - they called about a half our outside of town and conveyed they may have a dangerous situation on their hand as there was a loud metal-sounding knocking sound in the right front wheel area, which was thought to maybe be a bad CV joint. They drove straight to Arizona Tire & Automotive Center on my suggestion.The owner ***** and his auto tech both took the car for a drive and couldn't hear the noise, but they took it out again for a spin at a higher rate of speed and found that the noise was simply a loose wheel-well lining that was flapping against the body metal at highway speeds.A few trim screws were replaced and the issue was resolved, and drove back to ****** safely and without issue.Great job, ***** - thanks a million! ????
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June 2023 by Bruce K.
My brother and nephew drove up from Tucson to visit our family in Glendale - they called about a half our outside of town and conveyed they may have a dangerous situation on their hand as there was a loud metal-sounding knocking sound in the right front wheel area, which was thought to maybe be a bad CV joint. They drove straight to Arizona Tire & Automotive Center on my suggestion.The owner Brian and his auto tech both took the car for a drive and couldn't hear the noise, but they took it out again for a spin at a higher rate of speed and found that the noise was simply a loose wheel-well lining that was flapping against the body metal at highway speeds.A few trim screws were replaced and the issue was resolved, and drove back to Tucson safely and without issue.Great job, Brian - thanks a million!
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May 2023 by Brealin Graham
Don’t waste your time. Had an appointment at 11am. I showed up for my appointment time only to find out the mechanic never showed up and they didn’t bother to call me.
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April 2023 by Autumn
If i could give zero stars I would. This is the worst mechanic I've ever had work done by. They supposedly replaced our struts and the entire assembly but right after the work was done the noises from the suspension didn't fully go away and slowly got worse and they ended up sounding worse then before the work was done.I took our car to Ken's auto next door and was told the mounts were old and broken and had not been replaced at all. They redid the work for me and I haven't had a single issue.I tried to take the parts to AZ auto to get my money for the parts back since they had not even lasted me 6 months and I was charged for an entire assembly but didn't have that put into my car. They refused and the owner Brian even said those parts were not their parts. Which is bull. So I am taking this to small claims out of principle.DO NOT GET AS MUCH AS AN OIL CHANGE FROM THESES GUYS!!! They are crooked as can be.Services: Steering & suspension replacement
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March 2023 by Amanda Diaz
I purchased an oil change for me and one for my mom. My mom had to go six times (with it being a 30 minute drive each way) before finally receiving getting her oil change completed and it was only completed when I went down demanding a refund which was denied as "they do not give refunds" no matter what. Also, her alignment was a joke as when I took her vehicle to another shop it was still in the red. We now have to pay for the alignment again. Extremely unsatisfied.
