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December 2023 by Tyler Sudeck
We had the windshield on a Ford Explorer replaced in the end of 2020 due to a crack. The work was done through insurance coverage and at the time we were satisfied.However, the seal on the window has failed and we learned they do not provide a workmanship guarantee past 30-days.Fast forward to late summer/fall 2023 the seal on the glass has begun to fail causing both noise which was quickly followed by leaking. I called the company, leaving messages each time which were never returned. It took over two weeks before I finally got an answer to my situation. About 1 in 8 times that I called was the phone answered. I was leaving messages at their main number, the manager's number, and technicians who I was forwarded to after calling the other service centers in the building to try and get to someone who would answer the phone. I spoke with someone first who said they would call me back because they did not have an answer at the time, but a week later, and they never did.Proceeding to try to call repeatedly again, when I finally spoke with someone this time, they told me they only guarantee their work for 30-days. Many others including Safelite, who we originally chose not to go with, provide life-time guarantees.It is my belief, that for a company not to stand by their workmanship when it should be readily expected to last the life of the vehicle, they can not be trusted to work on any vehicle of mine again.Final Rating: <2.5 stars.
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November 2023 by Stefanie Colonius
Mia got me scheduled, the service came earlier than expected, Jeff was superb on the installation as I have not had any issues so far. I believe I am a returning customer for such great service. Thank you so much!
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September 2023 by Neil Levinson
I've used Arrowhead glass to replace my often broken windshields for quite some time now and the service I receive is top notch, never having a problem. If there is one employee that stands above all, it's Rose who coordinates the appointments and acts as a liason with the insurance companies.
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June 2023 by Josiah Granados
Had a great experience working with Sonya at Bell Honda. She made the process so easy and did all she could to accommodate my needs for an appointment, much appreciated. My car looks good again and will work with Sonya for any future needs.Service: Installation
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April 2023 by Rebecca Silver
Do not go with them unless you want to be waiting 4 weeks for nothing. Will be using another company.
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March 2023 by James Davis
Very easy to work with. Danielle managed the windshield replacement and camera alignment process with the dealership and insurance company flawlessly, making it almost painless.
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November 2022 by Clinton Smith
They have replaced my windshield on 2 of my cars and was done quick and perfect I would recommend to everyone
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August 2022 by Alana K.
My passenger side window cracked after being hit by a rock. I made a claim with my insurance company. I immediately thought that I should take my brand new vehicle (2022) to the dealership so that the glass will be OEM, and should something happen with the mechanicals of the window it could be repaired. My dealership highly recommended the company that is stationed on-site at there location, "Arrowhead Autoglass". I spoke with the Rep on site and he was very nice and pleasant to deal with. The Replacement was made with an aftermarket glass, even though I specifically said I was coming to them because I want genuine materials used on my brand new vehicle! We spoke with our Rep at "Arrowhead Autoglass" (after install) and he lied about the OEM glass, saying it was not made anymore. What?!? He corrected himself and said it was a back order part (window glass) and could have been 3 weeks. It was never given as an option to wait. I went ahead and contacted my insurance company, was told they had already been paid out for the claim, and I would have to submit another claim but use a different company. We contacted the Rep at the dealership again for "Arrowhead Autoglass" and he was going to speak with his management and get back to us. We let him know that we went ahead and called the insurance company to find the best solution.
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August 2022 by Leon Gavartin
So had a glass replaced that cracked due to a factory issue. The rep from their company came out (LJ) and said it was for sure a defective glass. Since then, the fingers have been pointing in every direction, except to make things right. I have had to call multiple times to get a total run around and no one with any authority has bothered to pick up the phone. Absolutely horrible operation with no customer service. They install, get paid and let the consumer be! If I could have rated this place a ZERO, I would have.Service: Installation
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August 2022 by Jimmy Thompson
Was told they would be at my house between 8-10am never showed up called Ryan the one who set it up and was lied to even more. Called and talked to office and was told that I needed to call Ryan back to find out what’s going. It’s now 12:00pm and still no resolution. Missed work for the day and had other appointments because of it.
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August 2022 by Alex Garcia
THIS IS THE WORST COMPANY I EVER DID BUSINESS WITH I WAIT 6 H FOR THEM TO COME THEY NEVER SHOW UP OR CALL TO APOLOGIZE I HAVE TO CALL AND THEY WANT ME TO WAIT 5 TO 6 H AGAIN FOR THEM IS THIS REALLY CUSTOMER SERVICEIS THIS REALLY THE WAY TO EARN MY BUSINESS I SEND 2 VEHICLES TO THEM
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August 2022 by Leon G.
So had a glass replaced that cracked due to a factory issue. The rep from their company came out (LJ) and said it was for sure a defective glass. Since then, the fingers have been pointing in every direction, except to make things right. I have had to call multiple times to get a total run around and no one with any authority has bothered to pick up the phone. Absolutely horrible operation with no customer service. They install, get paid and let the consumer be! If I could have rated this place a ZERO, I would have.
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August 2022 by Jimmy T.
Was told they would be at my house between 8-10am never showed up called Ryan the one who set it up and was lied to even more. Called and talked to office and was told that I needed to call Ryan back to find out what's going. It's now 12:00pm and still no resolution. Missed work for the day and had other appointments because of it.
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July 2022 by Austin Barrett
Very friendly technician and efficient. Had 20 plus years of experience replacing auto windshields. I would highly recommend them.
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July 2022 by D M.
I had a passenger window replaced on my truck by Arrowhead. The work was requested through Ryan at Peoria Ford and everyone was great in getting the work done in 2 days as I was suppose to leave 2 days earlier. The vandalism was done at a local hotel in Surprise. The gentleman that came to the hotel parking lot to do the work was fantastic and quick in getting the job done. He cleaned up the broken glass completely and was very experienced at doing the task. Thank you Arrowhead glass for a job well done and for the fast response as well.
