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November 2023 by Chris Kemp
We had a good overall experience with looking at the vehicle we wanted. I probably would be leaving a lower review if Greg the manager, hadn't held the vehicle for us and put it aside. The reason we didn't purchase and can't leave a 5 star is with the delay in the finance department getting back to us on the extended warranty.When we came in I was very specific on wanting a AUDI extended service contract with the vehicle we were looking to purchase. Unfortunately there was a few day delay in response and it completely ruined the purchase. This wasn't due to the delay so much as to the outrageous price they are trying to charge for the AUDI extended service plan. It literally came out to over a third of what the vehicle purchase price was. I'm very knowledgeable in how warranties work when purchasing and how most dealers now a days, make up a good amount of profit in the financing department on warranties, gap, tire warranties ect. With that said, it shouldn't be more than double what another Audi dealership would charge. Mind you I called multiple other Audi dealers who gave me a ballpark for the same warranty, as well as were more than willing to help get me a extended warranty on this vehicle through Audi. Unfortunately Audi arrowhead wanted to push their 3rd party warranty more, which I did not. I was even told by one Audi dealer not to purchase a 3rd party warranty for an Audi. I already knew 3rd party was not the way to go but it was refreshing to hear another person say it that sells them.Long story short, there were multiple days wasted over this and now we are back to square one after waiting for 4 days to hear something. I would recommend anyone purchasing a car to do research and see what another dealer would want for the same warranty. I would steer clear of 3rd party extended warranties for any German car or any car for that matter. Pretty much every manufacturer offers extended plans now a days. It's to bad that making a ton of money on the warranty was more important than selling the vehicle and making sure we had peace of mind.
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November 2023 by Todd Spiegel
First experience this week with Audi Arrowhead’s Service Department and it was excellent. Courteous, fast service, and car was washed nicely. Service advisor was very helpful. Parts Department was also very efficient in ordering some accessories. Highly recommend based on my experience so far.
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November 2023 by clarissa martinez
Received amazing service from the minute i got there. Thank you Guy Hernandez for helping me through the beginning to the end of the process. got my oil change quickly & was even Ubered from the dealership to the gym & back. Great experience overall & it was my first time there.
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November 2023 by Shelby Allen
Knowledgeable and courteous sales staff. Had all the necessary information prepared prior to our appointment.Car (prior owned) was all set for our initial test drive.The finance group was very helpful to make sure our buying process was clear and precise.Would recommend this dealership to friends and family for buying their next vehicle.
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November 2023 by Gabriel Torres
Excellent service, spoke to Dan by phone at the dealership a few weeks before moving to AZ about my interest in a specific model and color, received a sales offer over email, arrived to AZ, saw some other models, at the end of the day, bought exactly what I wanted at an excellent price!
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November 2023 by Hari Sudhan
Loving the new 2023 Audi, thanks to Wyatt for making our purchase very seamless.What I really loved about the sales in Audi is that even though Wyatt was very persuasive he understood that people come here to first get a feel of Audi, explained patiently for more than an hour and let us digest and come back following days. We got the time to think over several things before we came back and he was patient enough in helping us out to make the right choice within our budget.Looking forward to be a part of Audi’s long term family . Good job Wyatt
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October 2023 by Nycole T
Never ceases to amaze me at the extent that this dealership will go to take care of their customers. I feel privileged to know the staff, to feel like family and to have a home dealership I know I can trust with my vehicles and my own family members. With the utmost respect and admiration, I want to express my appreciation and gratitude for all that this team does. Today - helping my teenage daughter with a tire issue and ensuring her safety. Thank you, team - from the bottom of my heart.
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October 2023 by Kevin Burke
Service did an awesome job getting everything repaired under my extended service contract. Had my car longer than expected due to a backorder part, but got done in a timely manner. Car was washed and looking good at pickup time. Video done by the tech was a nice touch showing what was wrong with my car.
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October 2023 by Robert Pettit
Had a great experience at Audi Arrowhead. Maurice was my brand ambassador. He was very helpful, kind and patient. The rest of the staff at Audi Arrowhead were also very pleasant. No one ever applied the dreaded sales pressure we all hate to receive while shopping for a vehicle. I highly recommend this dealership if you are in the market for an Audi.
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October 2023 by Karen Janitell
I know it is shocking to give a dealership a five star review, but Guy, my service rep, and Joe, the gentleman helping me with extended warranty financing, were both very helpful and kind. They actually charged me less for my repair work, I know that’s astonishing, than other bids I had. If you can get past there horrible phone center they will take good care of you!
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September 2023 by Michael Erickson
Brought my vehicle in for service, I was very pleased with the service Dale and his team provided. They were communicative, prompt and really went the extra mile. I will recommend anyone to this dealership through my experience with service. Audi makes a great vehicle, and the service center here on Bell does a great job to make sure you are taken care of.
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September 2023 by Lori Wilson
Service took a bit longer than expected, but was well worth it! I've never received such detailed information and was even sent a video walk around before pick up. No pressure to add anything additional, but they will let you know if there are any issues you should be aware of. Very professional top of the line service. Thank you AUDI!!!
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September 2023 by Kevin D.
I brought my 2019 Audi A6 Prestige in for recall repairs - and not only were the repairs completed promptly and to satisfaction, Audi Arrowhead went above and beyond to make sure I felt like a valued customer!The dealer did not have any loaner cars available within a reasonable timeframe (not their fault), so I left my car there for a week while I was out of town on vacation. During my trip, I was sent a helpful video walkaround from the technician, informing me that in addition to the recall repairs, they had plugged in my previously-unplugged rear heated seats to vehicle power.Upon coming back, Alexys Hall the service manager offered to stay a little later after closing so that I could make it in time to pick up my vehicle from the airport. When I arrived, she gave me a run-down of the multipoint inspection report and informed me that my vehicle was in great condition! The cherry on top was that they gave me a complimentary oil change since I was getting close to the 50k service interval! Truly excellent service that I'd recommend to any Audi owner in the area.
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September 2023 by Alissa Heintz
Came in for an oil change on my boyfriends Audi and had some questions about warranty coverage as his car was about to run out of the manufacturer warranty. Catherine in Finace, was so helpful and gave me honest and upfront advice on how to move forward. Thank you so much for being candid and helpful. ??
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August 2023 by Jimmy Bartleson
I went in with an AC issue for my A4 and the wonderful staff at Audi Arrowhead diagnosed the issue and got me all fixed up and running like new. This is my second experience with this shop and I’ve been extremely satisfied with the work and their knowledge to fix my cars issues both times. The vehicle inspection walkthrough videos are a nice touch to see the status of the vehicle issues. Overall, I’ve been very happy knowing my vehicle is in good hands with Audi Arrowhead.
