-
March 2024 by Kayleigh D.
I purchased a backpack from this location online. When I received the backpack it still had the security tag attached. I called and informed them of the device and what options I had to have this fixed. They told me no returns and to drive around to other stores to find someone to remove the security device. While I felt this was very unprofessional, I did take the backpack to other shops and they did not have the correct device to remove the security tag. I called the store back to explain and was met with less than apologetic tones, attitude and then was questioned about what devices were used to try and remove the security tag. I expressed how inconvenient this was an how I wanted a solution. Only then did the manager rudely tell me to send it back then. I asked if I would be compensated for additional shipping costs and she scoffed and said that by sending it back she was meeting me halfway. I explained how wrong that seemed and then she just said well send it back then. So I paid additional shipping charges and returned the backpack in the same box it arrived in. I emailed the details to the store and requested a full refund. My calls and emails went unanswered. I have contacted the Better Business Bureau and filed a complaint. I received only a partial refund and still my recent calls and emails seeking resolution have gone unanswered. I have paid more money just by having a transaction with this store.They have no integrity, poor business ethics and completely unprofessional. Customers are not valued at this location.
-
February 2024 by Marie House
Always kids running the shop and they are always calling there boss wherever she is. Also they don’t honor the prices as marked. Horrible
-
February 2024 by Ken Dooley
My wife loves this store, I always go there to buy her gifts, and she loves everyone one of them. The girls there are very helpful, and always help me pick out the best things.
-
February 2024 by Patricia Martin
Horrible customer service!!! Not friendly for a business. The young girl explained to people coming how things and never to myself. Felt a little discriminated!!
-
January 2024 by Tara S
The employees were rather rude and acted as though us being in the store was an inconvenience to them.
-
January 2024 by Jacinda Dawson
Poor management. Made a purchase on 12/30. Attempted to make a return (with receipt and tags on like the policy stated). Apparently their policy changed AFTER I made my purchase and was told the items were returnable for 7 days. The management would not allow the staff to reimburse my credit card, only give a gift card. I didn't want a gift card, I wanted the return I was told about when I made my purchase. Poor customer service!That reply from management is false! I was not informed and I specifically asked! I clearly wouldn't go as far as filing a review if that wasn't the case! Again, just poor customer service.
-
September 2023 by Monica D.
I have tried to support this small business multiple times. Customer service is always awful. Associates don't greet customers upon arrival. Buying times are never consistent. Associates make it seem like a huge task to give customer service or be polite at all. I would rather donate my items to a woman's shelter, which is what I will be doing from now on.
-
August 2023 by Tami Franklin
I sell items on Mercari faster than this store sells anything because they clearly don’t know how to pick clothes. I took 2 huge bags of clothes here to sell and walked out with 23.75. Don’t waste your time. They are clearly more interested in old lady clothes. Not hip, stylish stuff people actually want to wear.
-
August 2023 by Sheryl Hamlin
Very professional staff. Appreciated the itemized receipt of clothes they bought. Store well lighted and clean.
-
July 2023 by Richard E.
This place is a rip off!!! I took some of my late wife's best blouses, dresses, shoes, and boots in to sell. I had 2 medium size boxes of items. when I returned to get my money and unwanted items, I was appalled! They handed me the items they didn't want and said they would give me $25 for what they kept. What a JOKE! I looked at what they kept, and argued that they were giving me pennies on the dollar. I reluctantly took the cash and left. When I got home, i looked in the box of items they didn't want and was expecting to find more items in there. They had taken some of the expensive shoes and boots and hid them away! They weren't in the box of items they were buying! All together, they got about $500 of high fashion items for $25. This place totally ripped me off! They totally SUCK!!! If I went back there, I'd probably end up in jail!
-
June 2023 by Chelsea H.
Waste of time. I got $5 for 3/4 shirts out of 20-25 I donated. Not worth my time and/or gas. I guarantee my shirts will be priced at more than $5. (And I will go back and check) Some of my things even had tags on it and they can't say it wasn't in season because I saw what they have. Again, waste of time. Do better.
-
June 2023 by Bree_Ann_Uhh
LOVE THIS STORE. It's second hand, but they are careful about which clothes they put in there. You can expect the clothing and accessories to be brand name, gently used, and in style. I try to go in and spend $100 every quarter to freshen up my wardrobe! Both the outfits pictures were bought from this store!
-
June 2023 by Amber Moore
1st time shopper and can already say will be a continued shopper. We are looking for a last minute dress for plus size and boy O boy did we find options. ? This store is really nice and clean. Customer service is grand. I felt so welcomed.
-
June 2023 by Customer Reviews
I have never tried to sell anything here because I have heard how they treat people who do while I have been shopping. BUT, I have bought here and spent hundreds of dollars over the last year, maybe more. I have never understood or used my rewards, today when I asked about them about the rewards, they said I had a 10 dollar certificate which did not sound right at all. They said if I used it nothing I bought would be eligible for their 7 day return policy. They no longer take military discount. They stopped carrying bags and now make you buy a bag. They have the same stuff on the shelves from last year. The lighting is bad. The stuff they are carrying are Ross specials. No public restrooms which my waiting husband hates. Employees are rude. Honestly, retailers like this are destroying themselves. When you start putting your needs above the customer needs or appeal, you may think you helping yourself stay afloat, but your only making you door closure more painful. The customer is you life blood, ignore them and find out. I suspect this business shuts it's door in less than a year.
-
June 2023 by Brittany Koehler
It’s great to find work clothes for half or less the price then other places and nice people working there.