Desert Tropics Custom Pools is a reputable, family-owned business known for building quality inground pools. Customers appreciate their friendly and professional team, which includes staff members like Jay, Jolaine, Robin, and Doug, who are praised for their clear communication, honesty, and dedication. Despite facing delays due to supply chain issues, material shortages, and permit challenges—common problems affecting many builders—they consistently kept clients informed through calls, emails, and texts. The company is recognized for its ability to schedule around various construction phases, including wall building, electrical work, and plumbing, ensuring the project progresses smoothly despite setbacks. Many reviews highlight the high quality of the pools built by Desert Tropics, noting the use of good equipment such as variable speed pumps, pop-up cleaning heads, and proper piping sizes. Customers are particularly pleased with the final results, describing their pools as exactly what they envisioned and still looking great after a year. The company’s willingness to adapt, even offering more expensive stone options when supply issues arose, demonstrates their commitment to customer satisfaction. Although construction can be lengthy and yard disruption lasts several months, clients feel that the wait is worthwhile for the quality and service provided. Overall, Desert Tropics is highly recommended for their attentive service, quality craftsmanship, and care for their customers, resulting in happy families enjoying their new pools.
