Desert Tropics Custom Pools is a reputable, family-owned business known for building quality inground pools. Customers appreciate their friendly and professional team, which includes staff members like Jay, Jolaine, Robin, and Doug, who are praised for their clear communication, honesty, and dedication. Despite facing delays due to supply chain issues, material shortages, and permit challenges—common problems affecting many builders—they consistently kept clients informed through calls, emails, and texts. The company is recognized for its ability to schedule around various construction phases, including wall building, electrical work, and plumbing, ensuring the project progresses smoothly despite setbacks. Many reviews highlight the high quality of the pools built by Desert Tropics, noting the use of good equipment such as variable speed pumps, pop-up cleaning heads, and proper piping sizes. Customers are particularly pleased with the final results, describing their pools as exactly what they envisioned and still looking great after a year. The company’s willingness to adapt, even offering more expensive stone options when supply issues arose, demonstrates their commitment to customer satisfaction. Although construction can be lengthy and yard disruption lasts several months, clients feel that the wait is worthwhile for the quality and service provided. Overall, Desert Tropics is highly recommended for their attentive service, quality craftsmanship, and care for their customers, resulting in happy families enjoying their new pools.
I’m so happy with my backyard. Casey listened to our ideas and was able to come up with a design that was exactly what we wanted.He could really see our vision. Thank you!
September 2025
Great people to work with. Addressed all my concerns in a timely manner. Contractors arrived as scheduled. The only problem was with the fence company and it was fixed right away.
September 2025
We have had a very satisfied and well organized process with Desert Tropic Pools. Communication was great and I was always informed about the next step of the process. I am so pleased with the end product and it exceeds my expectations. I love my pool and how beautiful it turned out.
