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December 2023 by Austin A.
We spent a lot of money on stocking stuffers for our 6 kids at the new Surprise location. My wife was in the area of this location on the morning of Christmas Eve and had to return some items. She was met with a younger boy and lady who were very condescending and sarcastic saying, "We love to return items from the Surprise location." As my wife was walking out, the lady loudly said, "I wish people would return stuff to the Surprise location." It's a shame management at this location could only find people who hate their job. This is a multimillion dollar chain and the employees here obviously expect to get paid to do the least amount of work and be rude to customers. Management needs to find employees who actually enjoy customer service and who have the ability to treat people with decency and respect, especially on Christmas! Sorry to the both of you for having to get off your ass and do your job . We will never return to this location again.
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September 2023 by Cheryl S.
Great stock, variety and quality! Prices are very good! Love their products! Close to me, many stores near by!
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September 2023 by Malory Sommers
The man working there was obviously on drugs. Do not let your kids into this store. He grabbed my sister's blanket that she was gonna buy and smacked it into his own head and kept talking nonsense super loud, and severely invaded our personal space.
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September 2023 by Vee T
First time going to this specific store, let me tell you the staff was absolutely wonderful! Everyone was extremely nice and professional. All you see is smiles on their face. The store has neat items and obviously the prices are decent. I did forget to take pics but they have things from makeup to guided journal, art supplies and even Bluetooth speakers and some clothes. Have fun!
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June 2023 by Brenda Owen
Was my first time there because my grand kids love the store so much .Great place to get them a little something without spending a fortune. One likes posters and the other likes Hello Kitty.
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June 2023 by Lora Bradley
Have a lot of many things from luggage, travel stuff, make up , drinks, candy, clothes and a variety of last minute items.
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May 2023 by Shanea Y.
I think this is definitely one of the better Five Below’s. The atmosphere here is more pleasant I think. It’s organized and cleaned very well, and you can just go about your shopping and find where things are. The prices can’t be beat (~$10) and you’ll find some gems here and there that won’t break the bank. There’s a good mix of quality. The manager and the staff are quite diligent! Everyone here is so nice and super helpful - there is one particular employee at this location who welcomes you in right away, always looks amazing and is always super sweet whenever I come in. Definitely coming here more often!
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May 2023 by Erica Trocino
My favorite store for things I don't need but absolutely want!
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May 2023 by Lizz Tetter
I do like Five below for the prices but I'm beginning to notice a lot of their merchandise is a rip off. anything electronic has broken right after getting them.
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April 2023 by Timothy A.
The store is nice and usually well kept. The stock changes regularly and the seasonal items are nice. My only criticism is the younger male employee who is often at the checkout. Multiple times he has rushed over to complete the survey about the store at the end of transaction for the guest, giving the store the highest rating possible I watched him do it twice while I was waiting to checkout, and it is often a deterrent for me shopping there. I feel some coaching is in order
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April 2023 by Angel
I went in and the restroom was so gross and there was bugs in the restroom and in the CANDY !!! , I got a drink , it tasted funny and it was expired. I don’t understand how hard it is to keep a place clean , very disappointed.
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April 2023 by Jim Maynard
Great place to load up on small items for the kids.
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December 2022 by Jessica Stach
Five Below is always fun to visit, but the manager at this location just puts it over the top! She was super friendly and working hard. She was stocking displays, helping guests, talking about their charitable donations, and all managed to greet every person who walked through the door, both coming and going. I wish I'd gotten her name to give proper credit because she's a HUGE asset to this store!
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November 2022 by Pawankishore Reddy
It a nice shop with most of the items either $5 or less than $5. There are some items more than $5 but those does make sense. Store is nice and clean, employees were very nice and friendly to talk. Collection of items are also big. I don't why I never visited this store. It's worth the price and and items that you get.
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November 2022 by andrew white
They have a ton of awesome junk for pretty cheap. Ngl I've had a thing or 2 I've bought multiple times but it kept breaking, buuuuut it was cheap. Ton of nice snack options some gimmicky which I love. Even have some manga with what most may find ugly with a "five bellow exclusive" printed on it over a sticker but personally I find it to be a cute yet pointless addition to my collection. And last the staff are always super nice I like actually love them. One dudes been there for awhile idk his name but he has glasses and gotta say he rocks everytime I come in he makes checking out positive.
