GameStop is a home base for gamers, offering new and used video games, consoles, controllers, and accessories for all major systems, including retro gaming. The store also carries trading cards, collectible cards, and a wide variety of gaming, anime, and pop culture merchandise like collectibles, action figures, apparel, and board games. Customers can sell or trade in old consoles, games, accessories, and phones for cash or store credit, and the store now buys graded collectible cards. Reviews note that staff are often helpful, friendly, and willing to go the extra mile to assist customers, creating a nice atmosphere. Some employees are described as laid back. However, several customers express significant dissatisfaction with trade-in values, feeling the pay for used items like PS4 consoles and controllers is very low while the resale price is much higher. The product selection can feel limited beyond video games, with some stores having a very open floor space and not much merchandise. Customer service experiences vary, with some staff being exceptionally helpful while others seem unenthusiastic or not very well put together.
