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March 2024 by Cathy C
Jack and Lisa were prompt to reply and set up an in home appointment. Also, very helpful with our product selection. We chose a top down/ bottom up Duette for our bedroom and a motorized roller shade for our patio door. We love both products and they fit perfectly. Installation went very smoothly. We highly recommend Gotcha Covered!
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March 2024 by Allison Zimmerman
Jack and Lisa were super friendly and easy to do business with. They were quick to respond and very helpful with suggestions about the products they sell. Installation was quick and flawless. I will definitely do business with them again in the future if and when the need arises.
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December 2023 by Dana K Francis
We were so happy with the service and advice we received. Our home looks terrific with the new shutters. We were given a great suggestion in replacing a room divider that we'd have never considered on our own. Highly recommend!
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November 2023 by lee ann
I’m just another totally satisfied customer.
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October 2023 by Chara Welch
Gotcha Covered is wonderful! Highly recommend! They actually came in a little higher than other quotes we received, but we liked the Eddy’s so much we chose to spend a little more just because we trusted they would steer us right. Great communication, great recommendations, great business.
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August 2023 by Jason Magerkurth
I called and Lisa answered right away and was able to help me. She got the plantation shutters measured right away, gave me a quote and ordered the product. Everything came 3 weeks later and was installed and looks incredible, would recommend Jack and Lisa to anybody!
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May 2023 by Nader El-Chaar
Lisa and Jack are exceptional at what they do, and even more exceptionally wonderful people. They are very patient, go through all the options with you that are ideal for your budget, areas and house, and take the time to make sure you are comfortable with your decisions. They are excellent to work with, and my Aussie pup loved them too! Would recommend in a heartbeat if you need good quality, custom window treatments.
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March 2023 by Lorraine Shill
I highly recommend working with Jack and Lisa Eddy for all of your window covering needs. We purchased custom drapes and valences from them that we are very happy with.In addition, our Hunter Douglas sliding door shade motor went out and they came over to our house and helped us work with Hunter Douglas to get it fixed. They didn't even sell us this shade and they jumped in and helped us get the problem resolved. We're very thankful to them for this.
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March 2023 by Linda gulotta
Wow, Our Drapes are so incredibly beautiful. I had hoped it would look good, what I got was AMAZING! Thank you Linda and Greg
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March 2023 by Taunya Altamirano
Jack and Lisa have been fantastic and easy to work with. We started wanting an outdoor blind, but then we moved to updating our indoor blinds from those ugly white ones you get when you buy a home. They showed us how everything would work and spent the time to make sure we had the right coloring, darkness and look for our living, dining and a few others ones. Blinds are not cheap but I felt these are worth every penny. Very high quality! Next year we will get the outdoor blind we originally wanted and I will call Gotcha Covered of NW Phoenix!
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March 2023 by Bill #1
We’ve been adding “smart home” features, and wanting motorized blinds. We checked-out the place that sold us our current blinds and gave us good service - a disappointing stop. So we went internet shopping and came across Gotcha Covered. We invited them over, liked what we heard, and put in an order. We now have 10 Hunter-Douglas blinds, 8 motorized and two manual. The last of the blinds were installed two days ago. We could not be more pleased with both the product and with Gotcha Covered!Gotcha Covered is operated by Jack and Lisa, who are great to work with. They kept us in the loop every step of the way, advising us of the production status at Hunter-Douglas and delivery dates. They responded to all of our questions immediately, via texts/phone/in-person. They installed the blinds themselves; we insist on quality work and found their work to be meticulous. And they were a pleasure to have in our home - neat, professional, personable, fun.Did everything go perfectly? Almost, but not quite. Motorized blinds have a lot of features that take time to understand. A few hours after all work was complete, I discovered a problem with one of the last shades that was installed. I texted Lisa early the next morning. One hour later I got a call from her - they had already contacted Hunter-Douglas and diagnosed the problem (software install glitch). They have a solution in hand, and will be over this coming Tuesday to resolve the problem. How’s that for an example of service after the sale?Are you tired of poor service by locals, who should know better? Are you tired of dealing with big box retailers who pass you from one department to another, then outsouce the install to yet somebody else, and you aren’t ever sure who you are dealing with, aren’t ever sure of how to get a straight answer to a question, don’t know the status of your order, etc. - and then you get slow-played on post-install problems?! If so, we recommend that you talk to Lisa and Jack, who provide outstanding end-to-end service. You will not find a more capable, professional, and responsive firm.
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March 2023 by Jo Carlson
Wow! Jack & Lisa, you are so wonderful! Thank you, I couldn’t be more pleased with my motorized shades and blinds! Beautiful fabric, quiet and smooth operation and best of all, customer service that you just can’t get anywhere else.
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March 2023 by judi miller
Great Service! Efficient! Easy install! Perfect!
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March 2022 by colleen Kennedy
Jack & Lisa are WONDERFUL!! Very knowlegeable about the product. My job went as planned, and on time. GREAT people to work with!
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March 2022 by Linda Aljaradat
Jack and Lisa were wonderful to work with - very professional - I would highly recommend them. Jack did a great job in measuring and installing my drapery. I love the way the drapes complete my room!
