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August 2023 by Shane & Jennifer Miller
This location is terrible. The last several times I have gone there to use the ATM for a small withdrawal it is always “Temporarily Unavailable”, it’s not temporary, it’s always unavailable. All you can do at that ATM is transfers and deposits. When you go through their drive thru or into the lobby the tellers are extremely slow and poorly trained. The location in Surprise is better, but this location needs new staff, management, and equipment.
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August 2023 by Samuel Cox
I've been a Wells Fargo customer for 20+ years, and last week I bought a boat and decided to go with MidFirst Bank in Peoria, AZ on Lake Pleasant Rd. I met with Kim and worked with both her and Greg and I will tell you it was the best banking experience I have ever had. The people were kind, very helpful, truthful, eager to help me through the whole process. They helped me set up a new account and showed me ways I could save money on my account and my loan. I would highly recommend the MidFirst Bank in Peoria on Lake Pleasant Rd and ask for Kim or Greg you won't be sorry.
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July 2023 by Scott R.
Find another bank to do business with you'll be happier in the end. Would not recommend Mid First.
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April 2023 by Janet B.
Love this branch! Always super helpful and quick. Easy to access this location and beautiful inside and out as well. They call you by name and remember your name! So refreshing and kind.
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October 2022 by Joel McSwain
Nice bank very helpful!
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January 2022 by Rock S.
Great bank. I went through Midfirst for my PPP loans. They were great compared to Wells Fargo and Bank of America who always seem to be behind the curve. Got things done quickly! Will keep a business account with them now. Highly recommend.
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November 2021 by Machman31
Nikolina was very nice and helpful opening our new bank account, I really appreciate it!! thank you! :)
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August 2021 by Terry Hadley
This bank is the best bank in world!!! We’ve bank with Bank of America and Chase and there is no comparison…All the employees are super nice and Sherri and Nicolina are the best people I’ve ever worked with at a bank they always call you back no matter what time it is and when you’re in the bank they’re so so great to work with! Lake pleasant parkway i wish I could give more than 5 stars thank you Terry Hadley
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August 2021 by Brandy Gomez
I joined this bank for free atm services since I live where there are few banks and arms close by. They now charge for atm services other than Midfirst, which has very few locations. I am also upset because I have 3 accounts for SSD and they keep charging me for a paper statement $3 for each account even though I have gone online at least 10 times and tried to stop the paper statements. I have even gone into the bank to fix it and they assured me it would stop. But every month my account ends up overdrawn for the statement again and thus has gone on for 12 or more months now. That is a total of $9 per month for something that they should not be taking to begin with. If asked I would tell anyone that they should not use Midfirst Bank and avoid it if possible. I am not usually a person who complains about services from any business but I am completely disappointed in this banks services.
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October 2020 by Bill Vascassenno
Services free or low cost. Personnel always friendly.
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December 2019 by Jim Davis
Great service.
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August 2019 by Judy H.
This bank is awesome. Have no idea how they know their customers by name but they always do when I am in the drive thru or going inside. The service I have received is A plus! Love that they go above and beyond. Will never go back to a large bank again. Lake Pleasant location is my favorite!!!
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August 2019 by Mike Wyman
There is not enough stars avsailible for the Staff at this Bank!!!! they are all VERY helpful and always happy ! whenever you call you will always get someone that cares about the customer .. Never leaving !!!!!!!!!
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May 2019 by Izzy C
Siarra is the best teller as well as the bank manager (Sherry). They were able to get some big issues resolved and relieved a major headache for my husband and I. Her being a bak teller did more than the bank manager did for me at my branch. Thank you so much. I would go out of my way to have her as my teller ðŸ˜
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June 2018 by Jerilynn M.
Excellent customer service! Everyone here goes above and beyond. I've never been to a bank where everybody knows your name.
