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January 2024 by David M.
Always slow. You better schedule 20-30 mins for basic items. Always people standing around too...maybe cross train?? Our time matters B of A.
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October 2022 by Anthony H.
Terrible customer service at this branch is what I have come to expect and today was no exception / today was a Karen who did nothing but hassle me over getting a document notarized - ended up going to UPS store and they took great care of me. Unfortunately this is the closest branch to me - over the 9 years I've lived here and used this branch always an issue. Avoid if you can!
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April 2022 by Karen F.
Feel robbed ! Went to get 100$ worth of change in quarters... it was a quick exchange so no receipt of course. drove 45 mins to my work because this location was near my house so I went there first .. got to my job started out filling up my canisters for the day and cometo find out each roll of $10 only had 9 dollars in it or 9.25 ...... so I missing 7-8$ wtf ?!!!! Called the branch 3 times! And no answer and feeling really betrayed . I wonder if they purposely do this ? Or what is going on ???? Never getting my change there again
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August 2021 by Danny C.
Bank of America has done me dirty for the last time. We have been with them for 25 yrs. mostly because switching banks is a complete nightmare. We will take all of our business accounts and personal accounts to another. $155,000 is sitting in no where land. I can't access it for up to 52 hrs. Of course BofA has the money, this is complete and utter BS. I hate BofA and I hope you fail as a bank
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May 2021 by Hannah T.
My husband has a business banking account here and we received our tax return (personal)so we came up here to cash or deposit the check they said they would make an exception even though he only had a business account but when we went to go cash or deposit the check they said that they were putting a hold on the money for seven business days no exceptions. $0 available. went to the location on 67th and Happy Valley and they deposited it no problem putting a hold on only half of the money making the rest of the available right away . They even added me to his account quickly. Lake pleasant has horrible customer service..67th n happy valley was wonderful
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March 2021 by Sarah H.
Horrible customer service they close early and refused to help customers. Elina was very rude. Time to take my business elsewhere.
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March 2021 by Bo P.
Ashamed of the customer service at this branch. I stopped in here 1 time for teller services and I cannot believe the way the teller talked and handled the entire transaction. The manager really needs to step in and straighten this place up. I will never come to this branch again.
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January 2021 by Joyce H.
What bank closes at 4 pm? Most people don't even get off til 4! They should consider extending their weekday hours at least once or twice per week. Both times I've come in there's only been 1 teller which causes extremely slow wait times. Whoever the guy is that greets people at the door asked everyone what they were coming in for except me and one other lady. Don't know why.