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November 2023 by Nicholas Costarella
Trying to total out a minor damaged vehicle, so they could part it out. The worst of the worst at service kings
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July 2023 by Capt. Killingfield
My accident occurred 8/30/22.It took them a MONTH just to begin work. I got my car back 1/26/23!5 MONTHS!! The guy at the rental car agency said he'd never seen a bigger rental bill.When I finally got it back, on the way home (6mi away, 10min drive) a transmission line popped off and left me stranded. They picked it up and fixed it. Later that night after receiving it, it happened again! Stranded twice.To make it even worse, my damage was all FRONT END. Items in my trunk were missing. Had to call them to get them back. They also swapped one of my wheels with a different style of wheel, so now I have a mismatched wheel. There's also a small cover that covers the hole where the tow-hook goes. That's gone too. Now I have a hole in my front grill. The switch to adjust my side mirrors suddenly didn't work. Had to return to have them fix that.There was ample communication thru texts, but it didn't make sense:"You vehicle is almost done, just waiting for paint."Then: "We're waiting on a few more parts for your car."Then: "Your vehicle isn't done yet," almost every other day. What?!The people were nice, but NEVER AGAIN! Not this location.The location at 19th Ave & Deer Valley is much better.
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June 2023 by Rich Schmidt
I had an appointment today to drop off my vehicle and to secure a rental. Their computers have been down all week and I was misled. They told me to take my badly damaged vehicle home and bring it back in six days. I would never recommend this company to anyone attention to service is far below standards. Quality business professionalism is terrible. I would never recommend this company for auto repair.
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June 2023 by Richard Engles
I used this company once before and will never use it again. I had my car towed in on Sunday and was told it would be put up on the rack for an inspection either wensday or Thursday and now on Friday I call to get my estimate and low and behold now they are telling me maybe next week. No employees take any responsibility and have oh well attitude. I would not trust this place to fix any vehicles and would seek service elsewhere.Services: Painting
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April 2023 by David Garcia
I was initially told the entire process would take about 5 days, it took 14 days. I had to call a week in for a status update and when I did, I was told it was just assigned to a technician and now the part would be ordered, a week in. I called 3 times before someone followed up. On top of that, the part (bumper) had to be painted so I can't wax or run through a car wash for 3 months?? I'm glad to have my car back and it looks well enough but overall, very disappointed with the process.Service: Body & Trim
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February 2023 by Eduardo Morales
Great service. Front receptionist was nice and very helpful. She got straight to the point and helped out.
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January 2023 by Jennifer Friedhoff
This place is legit ? they call and text frequently on updatesWill continue to take my vehicles there
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August 2022 by Anngelica D.
I initiated a slight fender bender. This State Farm "Preferred Provider" repair shop did a horrible job not only repairing the damage caused by the (minor) collision but created additional damage, requiring re-repair of both the botched initial repair job & aftermath where my inner fender well just flew off a couple days after picking my car up, while I was driving down the freeway.
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August 2022 by Kelli Yount (AZBikerLady)
Little frustrated towards the end with the repair advisor, but was immediately addressed and resolved with help from management.Danielle, how ever was awesome from estimate to delivery and more!She is very knowledgeable and experienced and provides accurate information, attention to even the smallest of details and great customer communications even with difficult issues that may arrive during a body repair.Thank you Danielle, you made the difference for these two customers!Thank you for all that you’ve done to coordinate and assist with all aspects of our repairs!Debbie and Kelli
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June 2022 by Erin Avery
I am so grateful for the team at Service King! I needed extensive work done on my car and they did a beautiful job. My repairs were done earlier than estimated and they kept me in the loop the entire time via text message. I would highly recommend them for any repairs needed.Services: Body & Trim
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March 2022 by Glynis F.
I was rear-ended in my 2020 Chevy Trax. I was bummed out, it was my first brand new car. Service King replaced the bumper and touched up the paint. Paul was very professional and friendly. I will recommend Service King to anyone who needs body repairs done. Thank you for a stress free experience.
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March 2022 by Grace Islas
Great customer service.Did get our car quickly.
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July 2021 by Ricardo Gomez
Friendly place but we got a lock in when we were getting our belongings they should have expected the premises better I had to Jump the Wall
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April 2021 by Carleen Shockey
Not happy at all I will never use your company agian
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March 2021 by Warren Gosiger
I have been going to to this service King since the early 90s on 75 ave south of bell Rd . I will keep going there because of the management and also all of the stuff that works there. Everyone there work as a team an they are all professional in front of you and the work areas are always clean. And they all work to please there customers. For this store it is all about customer service . And to get the people back in there vehicle as fast as they can . So that the customer can get back to there life with there vehicle. Because it’s not easy to have your vehicle in the shop and if you need to get a rental vehicle they will help you get that also. When your vehicle gets done you can leave the rental vehicle this shop . I will not go to another Service King at all . If I would move to the other side of town I would still take my vehicle to them. I will travel all the way from the other side of town. Again the manager at this store is for employees and for the customer’s not for him self.
