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November 2023 by Peter Noh
Have been taking my family for years. Always a pleasure and stress free environment. They are great at communicating andhappy to answer questions or concerns
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July 2023 by Google user
The eye exam and optometrist herself wasn’t bad. Getting my frames have been an absolute nightmare. I went in March and ordered them that day and it is July 13 and I have not received my frames nor a phone call updating me on what’s going on. When I call, I am getting the run around about what’s going on with my frames. First, they came in broken then they reordered them and they are on back order. I understand that, I work in an industry with backorders but the fact that no one seems to call and update is absolutely ridiculous to me. The last time I called the gentleman gave me an attitude about giving me an update every week. I don’t need them to call me every week but it’s been a month since the last time I reached out to them and nothing. No phone call or anything updating me. They gave me a loaner pair of frames which was nice of them but they don’t fully fit my lens so my lens move around constantly and the frames have a small crack in them which I mentioned to them when they gave them to me but I just figured I’d have the frames I picked out and paid for shortly so it wasn’t a big deal. Nope, It’s now been 3 months. I will be calling my insurance to get this disputed as the last time I called Sun Valley Optometry, I asked if they could cancel my frames since they’ve been back ordered for over 3 months so I could pick out new ones that are in stock and they said they couldn’t cancel my order for my frames. I will be going to another Optometrist in the future.
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July 2023 by Taylor Laughter
The eye exam and optometrist herself wasn’t bad. Getting my frames have been an absolute nightmare. I went in March and ordered them that day and it is July 13 and I have not received my frames nor a phone call updating me on what’s going on. When I call, I am getting the run around about what’s going on with my frames. First, they came in broken then they reordered them and they are on back order. I understand that, I work in an industry with backorders but the fact that no one seems to call and update is absolutely ridiculous to me. The last time I called the gentleman gave me an attitude about giving me an update every week. I don’t need them to call me every week but it’s been a month since the last time I reached out to them and nothing. No phone call or anything updating me. They gave me a loaner pair of frames which was nice of them but they don’t fully fit my lens so my lens move around constantly and the frames have a small crack in them which I mentioned to them when they gave them to me but I just figured I’d have the frames I picked out and paid for shortly so it wasn’t a big deal. Nope, It’s now been 3 months. I will be calling my insurance to get this disputed as the last time I called Sun Valley Optometry, I asked if they could cancel my frames since they’ve been back ordered for over 3 months so I could pick out new ones that are in stock and they said they couldn’t cancel my order for my frames. I will be going to another Optometrist in the future.
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July 2023 by Kaitlyn Benincosa
Dr Walker and her staff are the best! I’ve been going here about 5 years - hands down the best office I’ve been to over the years of going to the eye doctor. Dr Walker always listen to my concerns and I am grateful for her kindness and expertise.
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January 2023 by Deb VonGerichten
This was the best eye exam I've ever had. Dr. Karen Walker is the best. My eye exam was more then thorough, it was intensely detailed. She explained everything and more. My eye care will always be at Sun Valley Family Optometry. Thank you Dr. Karen and Carroll.
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January 2022 by Sasha Jena
Very kind business, amazing for glasses and contacts . The doctor really takes her time to know your needs and concerns and her husband at the front desk is very kind and good at educating you on questions. I will absolutely be coming back next year for my annual exam.
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January 2022 by Lesly Baxter
Karen and her team host a wonderful experience. They were all very attentive and explained every step thoroughly. For my son’s first eye exam he felt at home with them. They were knowledgeable about our insurance coverage and broke down the charges well. As first time patients we are very pleased with our experience and look forward to our future experiences with them.
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January 2022 by Kerry Martin, MA LMFT PLLC
This truly is a family run and owned business. The optometrist is the matriarch of the family, very-detail-oriented and thorough, catches slight nuances that other doctors miss, and you can tell she cares about her patients. The doctors husband also works there, can at times come across intense or pushy at the worst, but makes every attempt to be helpful, provide the patient with educational and financial information, and offer the patient choices. Their daughter worked there as a receptionist for some time, was friendly, comfortable, fashionable and stylish, and did her job well. I have taken my teenage son and myself to see this doctor for the past few years now because I trust her to catch changes and vision adjustment needs that other doctors and vision centers have overlooked. I highly recommend this optometrist and her office to anyone wanting a thorough contact lens or eyeglass exam, who wants to stay on top of their visual health and wellness, who wants to be offered good prices for eyeglasses and contact lenses, and who wants a comfortable family environment.
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January 2022 by Ari Infante
I have never had such a great experience at an optometrist before. I could tell a big difference between this practice and other more "corporate" offices i have been to in the past. I felt like the staff was genuinely treating me like they would their own family members. And Dr. Walker is just the sweetest!
