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June 2022 by Travis M.
"Don't trust the 5 stars" So I hate leaving a bad review for a business, I really really do. I've pondered today wither i should do so. The conclusion i have came to is yes I should. So i noticed the 5 stars they had good ratings so i called. I had a small move. A two bedroom apartment on the 3rd story. I was moving a bed that sits on a frame. 2 dressers, a cubed stand, a love seat a crib, small beauty desk and about approximately 32 boxes. 1-2 hrs in: The movers arrived at my home at 9:48am. Two men in a Silverado with an enclosed trailer in tow. I show them what needs to be moved and they slowly begin. The night prior i moved all the boxes into the living room for East access. About an hr in, i look in my living room and about 7 boxes had been moved. I walked downstairs and asked if they would like water. They said yes and asked if i could run to the store for Gatorades and one mover asked if i could pick him up some food. He offered to give me cash but i advised i would pay. I got back with the drinks, and breakfast sandwiches for both. I walked to the second landing and about 10 boxes were sitting there. NONE OF WHICH WERE IN THE TRUCK. 2-4 hrs. During the 3rd hour i began to get nervous. Most boxes pre stacked and made easily accessible were still lingering. The guys were talking by the truck as my stuff still sat there. I went to my truck and as i was walking back i seen one of my kitchen boxes tumbling down the stairs. My neighbor caught it on his camera as well. On the 4th hr of a two bedroom move they said we are going to need to make a 2nd trip. So we head to the new location 7 min down the road. They proceed to pull up and begin work. They dump everything in the kitchen and random items in the garage. This takes an hour and a half to do. With easy access. 5-6 hrs in. They close the truck and head back to the apartment. The items left are the bed couch and crib,small dresser and beauty desk. They take almost another two hrs with this. I began to carry items down the crib, drawers and clothes to put in my car. I walk upstairs at one point and a mover is going though my cabinet looking for food and drinking my wife's drinks without asking. I have them wrap up there. I left some items behind because i did not want them to take another 6 hours. When we got to the house. I had them unloaded they took my bed upstairs and that was it. I asked them to put everything else in the living room and that was fine. They quoted me 7.5 hrs and said they will take off 30 for all the breaks they had. Total was $823. I was quoted 4hrs worst case 5. Got their money like a dummy and they left. I should have calculated the time. It was only 6 hrs they had been moving my small two bedroom apartment. I left them to go they the money. My friends showed up and said the same hungry fellow was rummaging through my pantry. Bring your own food dude. Aftermath: i noticed immediately boxes were opened and items were broke and damaged. I called the owner, and he was somewhat friendly and game me a $99 deposit back. But as the day went on, more and more items were broke and damaged. I will be following up again on this. But please don't trust the reviews. And if you have anything bigger than a coat closet. I would avoid at all costs. The $99 back was not enough to cover the broken items. I will be following up with the owner unless he wants to follow up with me first. Sorry for the long winded explanation, and i hate leaving this for a small business. BUT I pay for a service that i expected to be completed and charged for the correct amount of time. I would hope they would expect the same thing if this was flipped. And i would have hated to see the time and cost of going up the stairs. The last movers that moved us in. 3.5 hrs for the same stuff the same time of year.BUT... they had to go up the stairs.
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March 2021 by LJ JORDAN
Great price last minute scheduling. Ariived on time!
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October 2020 by Tabitha W.
I needed my solid wood desk and file cabinet moved just 2 miles away. This was a great option, they worked to get me scheduled in and took great care of my furniture. Very nice crew and a reasonable price.
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October 2020 by Hannah E.
I called on a Thursday night and Darren was able to squeeze in my single item move for the upcoming Saturday. Some of the scheduling issues were on my end , as I had to coordinate with a family member. I say issues, but I was warned that I would need to be a little flexible if I wanted the move to happen on Saturday, so the time got pushed back a smidge, but not horribly, and it was very well communicated. The item of furniture came wrapped and covered. Two, very professional guys. They even took a second to make sure it was placed just right. The price was reasonable, considering the drive, two guys, and the fast response. I would definitely recommend them, and, if the need arises, I will certainly call them again.
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August 2020 by JD B.
I was originally quoted $194 for 2 hours and three man team to move my fridge, sectional, washer/dryer and a dresser to my new house just 7 miles away. It took over 3 hours to complete this job and I ended up paying $304 for my walls/ sheet metal corners to be damaged, loose and missing screws on my fridge, wood splinters stuck in my couch fibers, dents and missing paint on my washer/dryer. None of my items were wrapped in plastic or covered with blankets to protect them. I also waited 7 days for my deposit to be returned after paying cash but I was assured that I would be taken care of and that he didn't forget. At first I was understanding of some of the issues that I experienced during the move, from the owner saying his team quit on him so he had to hire temp guys. He also didn't have the proper tools to take the doors off my fridge to get it out of the house so it took longer than anticipated. This should not have been an issue since I made sure to ask when booking if this was ok for them to do so. But after further examining my belongings after the move and seeing the damages I am not happy with the service I received/ paid for. I watched the temp guys drag my washer/dryer across the concrete instead of using the dolly they had available which ruined the rubber feet on the bottom. They also rammed my fridge into the walls of my new home multiple times with a dolly after I asked them to stop more than once. When the owner was made aware of the wall damage he just made an excuse for them saying that he took his eyes off of them for 2 seconds and he hoped I had paint to cover it up. I was hoping to be compensated for the damages since the sheet metal corners were dented but nothing was offered. My brand new fridge that is less than six months old now makes a constant creaking/knocking sound from the bottom freezer door that it never made prior to moving. My husband and I tried to figure out why it was happening and found there was missing screws as well as screws that were not properly tightened causing the doors to wobble and the weight to be unevenly distributed. Sadly even after trying to fix the problem my brand new fridge makes the loud noise after you open and close the freezer door and it drives me insane. Not to mention that the electrical components on the top weren't properly put back together so my fridge upon arrival wasn't working at all until I took apart the top panel to examine the issue. I could have just saved myself money and the headache by doing the job myself with the help of friends who would have taken better care of my stuff. It was blatantly obvious that the temp guys had zero experience. As a military veteran I have moved around a lot in the past 10 years and I have never had this bad of an experience before now. In a effort to keep this on the shorter side I only mentioned the major issues I had in my experience but I would not use this company again in the future and I wouldn't recommend it to family or friends.
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August 2020 by Marie P.
I called to get a quote and try to schedule a move, but the rude person I spoke to on the phone said he wouldn't schedule me in if my move was farther than 2 weeks out.
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June 2020 by Eric D.
This is a great moving company! They handled a small move for me and were great to deal with. Daryn's crew did an awesome job and we're very prompt and on time. These guys are hard workers and made quick work outta a few heavies pieces and some boxes. 10/10, would recommend for any apartment move!
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November 2019 by Dean B.
The owner was great to talked to and gave me the inner workings of how they work, schedule, and charge the job. I just had a treadmill to move and they did exactly as they said. In fact, they were even early with their delivery. I'd definitely recommend them for smaller project moves. Pricing was right, but service was even better!!!
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October 2019 by Rachel M.
I am not one that typically writes reviews but felt I needed to write one about this company. My father passed away earlier this year and I needed to find a moving a company that would be able to move a few pieces of heavy furniture from his home to a storage unit a couple of miles away. I called around to multple companies to see if they were able to accommodate a smaller move at a better price. After about 7 companies telling me it would cost well over $400 (for a bed, dresser and armoire) I found Small Move Specialist. I called and talked to Darren who gave me a quote and scheduled his crew to come out the following day! Not only did they call me an hour ahead of time, they carefully wrapped all my furniture in saran wrap and loaded it in the truck. I had a few extra smaller pieces that I planned on taking over myself to save money and not go over the hour marker, but they said they were happy to help with those too at no extra charge. Loaded everything up and followed me to the storage facility. Unloaded it all and neatly placed all of the items in the unit like Tetris to maximize space. They were respectful, personable and sincere the entire time. Also, somehow they managed to load, unload and help me with all my smaller stuff all in one hour to the minute! I tipped the drivers $50 for taking such great care of my dad's stuff and highly recommend you call Small Move Specialist regardless of how big or small of a moving job you have. They are simply wonderful!! A+++ service in every way! THANK YOU!!
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August 2019 by William C.
On time, right equipment, knowledgeable, worked quickly and got the job done in less than an hour.
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July 2019 by Howard N.
They showed up when they said they would and charged quoted price, which was reasonable. Had NO problem and have recommended them to others.
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July 2019 by Amber B.
Responded promptly to my Yelp inquiry on pricing, and was able to schedule for the upcoming weekend to fit my needs. Competitive prices. Courteous and very professional movers, everything arrived in perfect shape. Thank you!
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March 2019 by Denise F.
This company is great. The owner is quite thorough and his crews are terrific. Had to move a single room full of furniture into storage - this included a very heavy marble table. The guys were very careful and took their time, wrapping and carefully moving everything. After all was said and done - they were quite polite and much to my pleasure the cost was more than reasonable. Would strongly recommend these guys.
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February 2019 by Kandie K.
I found a beautiful dining room set with a China cabinet and a buffet secondhand for a great price my only concern was how am I going to get it home? And then I found Small Move Specialists online and I couldn't be happier!!! They picked up and delivered my treasures the next day and I was very impressed by how well packed my items were ! The guys did a great job setting everything up for me just the way I wanted it they were friendly, quick, efficient and very affordable! I will be using them again soon.
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October 2018 by Ed B.
Small Move Specialist is a great company to use for your special moving needs. From the owner to his employees 100% top notch. I highly recommend this company for all your small moves.
