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August 2024 by jacinto jacinto
Very attentive, good cervisoo
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August 2024 by Joker
Sympathetic to long hair peoples.
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July 2024 by Larry Diehl
Online and the sign on the store says they close at 7pm, but this store closes up at 6:40pm refusing to let ppl in. I knocked on the door as they all stood around laughing and ignoring me. Don't bother with this location, we deserve better. Ace is place if you want to waste your time. Screw this place!
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July 2024 by JR
Great store. Friendly staff
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July 2024 by E-Local Guide
Love these hardware stores. Helpful staff. Good selection
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July 2024 by Sandy Smith
Very attentive friendly staff
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June 2024 by Hendersen
Employees lock basic hardware knowledge , The Old New Yorker guy is a complete jerk and is extremely rude to customers. Came in looking for t-nuts and everybody had no clue what I was talking about. Had four grown adults sitting here looking at me like I have no clue I'm talking about as I try to explain to them what it is. Then I show it to them and they're like that's not a T nut even though they're clearly labeled as t-nuts.
Ace hardware used to go to the place where you could find experts on hardware who knew exactly what you were talking about. Apparently that's not the case anymore. Now it's just full of a bunch of retirees who want to treat everybody else In a condescending way while collecting a little extra cash to butter their retirement
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June 2024 by Michael
Wow, I go out of my way to shop at Ace as they are amazing. This location needs better people.
No greeting, every person I walked by ignored me. The one person I did ask for help was annoyed he had to stop his task.
Cashier Ashley should not be in guest service.
No greeting even as walked up to her.
Was told total and nothing else. Gave her the cash she handed my receipt. Didn't offer
a bag didn't say thank you. I then asked for a bag she gave it but wasn't happy about it.
I asked for a manager but she said the only manager is at lunch.
Okay. Will not go out of way to this Ace as the big boxes are better and that is a statement.
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June 2024 by C.J. Toscano
Didn't get anything but had a hardware phone question a day the gentleman who helped me really went the mile.
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June 2024 by Jessica Whitney
This location has such great employees, they are helpful but not over bearing. I can always find what I need when I shop there.
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June 2024 by Sleeves Sleeves
Great hometown store! Help ya find whatever you need
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June 2024 by Jon
Ace charged my credit card, but there was no product or way to cancel!
I ordered a $1600 Big Green Egg package online for pick-up at this store, which was supposed to be ready in 15 minutes. After almost 2 hours and still no email advising the pick-up order was ready, I called Ace Union Hills. Brian Robinson, the supposed manager, told me his computer instructed him not to fulfill the order. He told me I shouldn't have ordered online because it goes through corporate, not the store. Brian said I should have come into the store and picked up the items in person. It would have been faster. Because I made the order online through corporate, Brian said he could do nothing. He couldn't cancel the order, and the only phone number he could give me was closed for the night. I couldn't even cancel the order online.
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May 2024 by Armando Cordova
I went to get saw they had advertise for $20 dollars or so online when I went I went there they said no online mistake take it up with corporate..corporate told me store could match if they want I called store they said. No..I wasted my gas n time
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May 2024 by Michael Marzano
Local and loaded with everything I need like right then
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May 2024 by Dan P
The worst customer service. Lots of employees but I was in that store for 20 minutes before I could find help with screws. Some old guy finally came up to me and I mentioned how long I'd been there looking for help. Instead of apologizing, the old guy says "oh I seriously doubt that! Not on my watch! Just come up to someone and ask for help." Dude, I did and the guy just pointed to the screws which were all hidden in a side room. Unhelpful, rude, and actually tried gaslighting me. I did find and buy the screws I needed (found them on my own), but this place is a customer service disaster.