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December 2023 by Axis Hookah
This place is horrible It's incredibly frustrating when a store fails to accurately communicate their inventory. The experience of calling ahead, being assured that an item is in stock, driving a significant distance, and then discovering that the product is not available is not only a waste of time but also a breach of trust. This kind of inconsistency in inventory management and customer service is unacceptable and reflects poorly on the reliability of the establishment. Such a situation can be incredibly inconvenient and disappointing for customers who rely on accurate information to make their purchasing decisions. Drove 45 mins to get there after I called and they said they gave 79 in stock
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November 2023 by Tom Tom
The most helpful friendly staff. They have plenty of guys on the floor who are there to help find what you’re looking for. They’ve got a Screw guy who’s super helpful. It’s a very compact layout but they have a ton of stuff. Highly recommended
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November 2023 by Allie Gray
I love this Ace location and have been helped by Tyler in the past, which was always a pleasure. Today I was shocked he remembered me from my last visit and really saved the day. I’ve been looking for specific paint for a project AND Tyler delivered! 10/10!I also enjoyed that another customer came over to let Tyler know what he’d recommended to them previously worked great. It takes a lot to build that kind of rapport with customers and it’s awesome to see.
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November 2023 by J L
I love going to this location because even though it’s nowhere close to the size of a Home Depot, they always have what I need. Everyone has always been very helpful and friendly, great neighborhood Ace!
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November 2023 by Leslie Kohler
I love Ace Hardware. Every time I go there I'm impressed by their friendly customer service. If I seem like I'm looking for something, I'm asked by a floor staff member if I need assistance. And if I do need to ask for help, it's just steps away. And their staff is super knowledgeable. But what I really love about Ace is how their inventory is so vast and well organized for such a moderate space. I always find what I need in a fraction of the time than when I go into big box hardware store.
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November 2023 by Johnny Utah!
This place is awesome!! They have everything, including hundreds if not a thousand different colors of artistic spray paints. The staff are happy & helpful! I live in Chandler, and it's worth the drive.
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November 2023 by Gilbert Medina
probably NEVER buy ammo here again due to missing bullets and the boxes were behind the counter. I found this out when I arrived home .Ace's ultimately compensated me for the missing bullets but the way that the employee named Chris handled it was very disrespectful .he never accused me of stealing them but he sure implied it . Because he told me that nobody has opened the boxes and apparently they've been sitting for 2 months (saying this while having a staring contest the whole time) . (I'm thinking to myself, so you're telling me nobody have opened these in 2 months). It's wasn't worth it driving from 59 ave to 32 st to be look at like a theft .Update: thank for apologizing but trust been broken and that employee is reflection of your store. You do have many great employees that help me out before however one of your employees (guy with the cowboy hat) doesn't know how to talk to customers with respect.It makes your store look bad. I would still shop cause of the great deal on paint but I'd still feel uncomfortable being around that employee.
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October 2023 by MOES TV
Ty helped me find the right spray paint I needed for my at home projects and he was very helpful with his knowledge of pigments. Ty was super helpful and made my shopping experience smooth! I look forward to coming back to this location!
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September 2023 by Zu Fragen Zu Wissen
I had the privilege of being assisted by Ty, not only did he help me figure out what products I needed he had me laughing and smiling the entire time. I would highly recommend this particular Ace Hardware to anyone!!!! I hope you never let him leave this store!!! I will for sure be back for more of his insight on my next project.
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September 2023 by Kathleen Coughlin
There is a woman who has worked there for years. Her whole family used to work there but now it’s just her. I always look for her as she is the BEST! I even paged her manager to let him know. I’m just sort I can’t recall her name. She is a brunette, maybe 5 ft 3 and EXTREMELY NICE AND HELPFUL!! great store!
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August 2023 by Kimberly Davis
Ty was just the best sales associate I’ve encountered in a long time. He greeted me and immediately assured me he would take care of me. He even explained some of the minor details I knew nothing about when it came to paint finishes which helped to narrow down the best finish for my project. I will be definitely return to this location in the future.
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August 2023 by Hannah Snyder
I absolutely love this Ace Hardware. Have been remodeling my master bedroom and Ty helped me color match my old bedroom walls I loved and helped teach me on what would work to finish the baseboards. I'm always impressed by this store and their staff!!
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August 2023 by Angel Lewis
Had the pleasure of speaking with your sales associate Tyler to get a fantastic job at helping me with selecting the best paint for redoing my bathrooms at my new house, couldn't be more impressed with the customer service at the store, happy to help me despite all of my silly questions! I rarely write reviews but this definitely warranted one!
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August 2023 by Eddie Gonzalez
Last week I had the opportunity to meet Ty. I was looking for a few screws to "rig" a plastic part on my truck. After seeing what I was trying to do, Ty coached me on what I should do. He showed me the parts I needed then helped me in the parking lot. Five star thank you to Ty.
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August 2023 by Richard Sandoval
I recently had the pleasure of being assisted by Tyler an employee at Ace Hardware, and I couldn't be happier with his level of expertise and helpfulness. From the moment I walked into the store, Tyler greeted me with a warm and friendly demeanor, instantly making me feel welcome. He patiently listened to my needs and concerns, taking the time to understand exactly what I was looking for. His extensive knowledge of the store's inventory and their willingness to go above and beyond to find the right product for me was truly admirable. Tyler guided me through various options, providing insightful recommendations and ensuring I left with exactly what I needed. Their exceptional customer service skills and genuine desire to assist surpassed my expectations, making my shopping experience at Ace Hardware a truly pleasant one.Furthermore, Tyler's passion for their job was evident in their attention to detail and dedication in helping me. Tyler exhibited a remarkable ability to explain complex concepts in a simple and understandable manner, ensuring that I left the store fully informed and confident in my purchase. His friendly and professional attitude along with their patience and willingness to clarify any doubts left a lasting impression on me. I highly recommend that Tyler at Ace Hardware for their exceptional customer service skills, knowledge, and commitment to providing an outstanding shopping experience.
