-
November 2023 by Lucille D.
I was hoping to finally get my pool remodel after speaking to Jim, who quoted over 60 yrs. Of swimming pool builds, remodels etc. He is an elderly gentleman of 83 and speaks well of his work experience. Jim stated he was licensed and bonded and when I checked with the ROCAZ did find the company "All Valley Pool and Spa" under his " deceased" business partner name only "Steve Clifton Huddleston. Jim explained as he was in the process of pending legal work and getting the title changed. Jim assured me he believed my budget would allow all the modifications etc we discussed. On the third visit a co -worker " Matt" joined Jim for further collaboration and left stating " now Jim has your numbers" indicating the estimate had been finalized. I then joined Jim to review the estimate which exceeded my budget by 6K $ and omitted several items and I questioned that. Jim wrote them in and said of course they were naturally included since we both discussed them and agreed upon. I no longer am interested in an estimate provided me with less than specific work and products not included. A remodel of 56K$ and a payment schedule wasn't brought into the discussion by Jim the owner. I did inquiry as to the payments which is an important detail. Jim stated " well, we will ask for some after we start, another payment somewhere in the middle and the last payment somewhere near the completion. All this presented in a very nonchalant manner. Not specific percentages given and no approximate date of completion. I found Jim, friendly, laid back, kind and easy to converse with. The business aspects of the company lacking however. I need a higher quality of business ethics to build my trust in his now single ownership of his new company. Too many red flags. Too many omissions in the contract and furthermore his inability to produce one reference for me to follow up on in his extensive pool service career of over 60 years. I cannot afford to take a gamble on verbal promises. Too many loose ends frightened me. Another lesson in my life. Not my first. Having had several unfortunate but memorable experiences with trades and companies over the course of my life....Thank you for this opportunity to submit a review. This was not intended to harm anyone but to perhaps initiate change for improvements and a heightened awareness for all readers Amen o
-
April 2023 by Doug Bates
The guys just finished the retile and edge of our cool deck. All went well and the pool looks great.Thanks again for a great job. Doug
-
November 2021 by Robert L.
This company talks a great story, but the production is a very different reality. If you want to pay half of your money up front, then wait literally months for them to start, wait even more months in between the phases of a pool build out, renovation, or repair, all without any communication from "management" , and have them or their subcontractors simply show up at their convenience, and ultimately leave details or "punch list" items forgotten long after the final payment is made, then this is the company for you. Reading all of the reviews will confirm the above noted and further that the management becomes combative and rude when confronted on any performance or quality issue. Don't waste your time looking for that business address to show up at an office looking for a response, it's an apartment complex on Shea Blvd!!! Keep shopping; BUYER BEWARE!!! Robert J
-
July 2021 by DADDY LONG LEG-750
Love there service great, polite and knowledgeable techs
-
July 2018 by Doug Pike
All Valley did a great job remodeling our pool. Their estimate was reasonable, they did the work in a timely way (10 days start to finish) and worked very neatly. I would highly recommend them.
-
July 2018 by Patrick M.
We paid $1,800 for a large outdoor fountain. The contract states that all work and materials are guaranteed for two years. The water pump has stopped working 3 times and they refuse to fix/replace even though it has only been 1 1/2 years. They are cheats!
-
July 2017 by Nicholas Snowden
Average to subpar work. Terrible customer service. Make sure they do it right while they're there otherwise you'll never see them again even if you get them on the phone. Use someone else
-
July 2017 by Todd Denison
No call no show for appointment. Spoke with Steve and said "sorry....we got swamped." Terrible customer service.
-
July 2016 by Matthew J. Taylor
Steve, Jim and the crew saved us when we had to get repairs done for a house closing and were out of state with no way to get back. They were prompt, accurate and got the work done quickly. The big deal was when the buyers had an issue, All Valley got the necessary paper work to counter their concern to close the deal. Fantastic!
-
July 2016 by ron jacobs
I had a flow problem with my pool so I called All valley pool repairs inc. and Spoke with Steve. We made an appointment and he showed up and within 15 minutes he had diagnosed my problem. Within 30 minutes he was done. I service my own pool but every so often I need a professional. Now I know who to call. Steve is very courteous and professional and a pleasure to be around and I was happy with his price. I will recommend Steve to any of my friends who need pool repair.
-
July 2016 by Jeff Longstrom
Great service, Jim got everything back up and running.
-
June 2016 by Matt T.
Steve, Jim and the crew saved us when we had to get repairs done for a house closing and were out of state with no way to get back. They were prompt, accurate and got the work done quickly. The big deal was when the buyers had an issue, All Valley got the necessary paper work to counter their concern to close the deal. Fantastic!
-
July 2015 by Sharon Bird
Excellent company, they did a great job on my pool backwash repair. Everything was neat and clean and performance is great. Their response time is also commendable, nothing more pleasant than a company that answers their phone. I highly recommend them and I guarantee you will be very happy. Management is outstanding, customer oriented, promptness, people friendly, can't say enough about All Valley Pool Repair. Call them you'll like them.
-
July 2011 by Nate Hathaway
Did some swimming pool remodeling for us out here in Phoenix. They did a great job with the tile work and our pool is ready for the summer finally! Just enjoyed the pool again today and was once again thankful to all valley for the great remodeling job.
