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November 2023 by Amy Ward Jr.
The staff is friendly and caring and better than public storage they play music in and there is free WiFi.
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October 2023 by Janet Eklund
Very friendly knowledgeable staff. And nice units in air conditioned building.
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August 2023 by Krista Shook
At first I was quite stunned that I had to pay in in full before I even saw the location or unit. I was in town from out of state and not sure if what I picked was actually in the area I needed. I took a chance and was quite impressed with the contactless process. The only hiccup was the lock was supposed to be in the unit but it was locked with the MGMT lock and the lock was not inside when we did get it open. A few extra steps but we love the location, the unit and the fair price. The lady who helped us finalize the unit over the phone was beyond nice and helpful and patient with my slow phone issues. ? I wish I could remember her name. I believe she was at a location in MTN time and hour ahead of Phoenix. ?? Maybe Megan?? Darnnit. I wanted to give her a shout-out. ? She was awesome! Exceptional customer service! We are very pleased with our choice! And we were in a hurry before leaving town on business. Ty!
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August 2023 by Christopher McCready
Bought a unit online. Tried to come in 3 separate times, 11:30am, 12pm, and 5:30pm and the administrative office was closed each time. They make it extremely difficult to get your unit if you work during normal business hours.Edit: To clarify this was on a Monday so they were still officially open when I arrived
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June 2023 by russell hansen
Life Storage is fantastic. We have rented at LS from NYC to AZ and it is clean, secure and simple. Michele at the 16th St. location helped us find the perfect unit to protect our stuff and save us some money. Amazing walk through and experience. Highly recommend.
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May 2023 by Kristin Priscella
Stellar!! Charles is great and provided exceptional service!
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April 2023 by Tiphnee Westry
Great customer service and great pricing! Thanks Charles
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March 2023 by Brooks Van Buren
Really nice facility. They have large flatbed carts and a stand-up dolly that make it really easy to bring stuff inside to your unit. Charles in the office is awesome and was super helpful when I got my unit. There is always ambient music on the storage floors, which is generally un-offensive classic rock and older radio hits.I had one issue where the doors wouldn't let me in when I was there right after 5am when access is supposed to open. I called their national support line, and the agent was able to remotely open the doors for me.My only complaints:The elevator close door button does not work.Every single time after rolling a cart down the hallway from my unit to the elevator, I get a large static shock when I press the elevator button. It's a minor form of psychological torture.
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January 2023 by Brendan Donohue
Charles made my experience quick and easy. Very knowledgeable and friendly I would recommend this place to my family and friends
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January 2023 by Annie Warble
Charles at Life Storage on 16th street is awesome! He assisted us and helped usout so much. We tried to tip him and he refused and said he is no allowed to take tips. What a stand up guy! Went out of his way to help us.
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January 2023 by Paige Kemper
The new guy Charles is awesome. Such a personable guy. Pretty much has the whole storage facility under control. I am super happy I chose to come here with my business.
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June 2022 by Mr. Hatley
Very rude and mean people who act very bitter. Hope to never see them again.
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November 2021 by Thomas O'Brien
I decided to rent there due to outstanding customer service offered by the husband and wife management team, they are great!
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October 2021 by Tracy Massey
Nice people, but they are only open limited hours. Difficult to get to storage unit if you work a day job :(
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August 2021 by Suzanne Vogt
Thank you for an efficient move-in day and tour of the facility. I appreciate how convenient the location is and how friendly the owners are.
