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January 2024 by Amalia Dobos
Being in the remodeling business, finding the right flooring store is crucial, and Arizona Discount Flooring has exceeded my expectations. Marie, the owner and her staff has made my job incredibly easy by accommodating a variety of needs for both me and my clients. The prices are competitive, and they consistently go above and beyond in providing assistance. I exclusively rely on this store for all my flooring needs, thanks to the seamless experience and outstanding service. Highly recommended!
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September 2023 by Ryan Roy
Never seen a retail store operate with this poor of customer service.
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July 2023 by Christine M.
Not sure how this company is in business. Completely unresponsive owner. No apparent interest in actually selling or installing anything. I initially went into the store to look at samples, having been sent there by a friend who is a builder and has worked with them. The owner shrugged off my friend's name like she didn't know him and said "I work with a lot of builders." She seemed not all that interested in doing my job but did give me an estimate and tried to upsell me on other items. The next week, she told me, she would be out of town but would stay on top of work issues. Right. Multiple texts and emails got no response and to this day I never got an updated quote. She runs this company like it's a hobby she is bored with. I went to Floor and Decor, bought the product I needed and scheduled an independent installer. Total price $1700 less than her quote. Go somewhere else and don't waste your time on this place.
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July 2023 by Debra O.
This is a very busy business so expect to wait a bit. Marie the owner went out of her way to find me a very specific tile I wanted. Since it was a discontinued product she called all over the country to find anybody that still had it in stock and succeeded. She gave me a great price. Her brother Henry was so helpful and kind and very hard working in delivering 88 boxes to my condo. They have a large array of products from all kinds flooring to many kinds of granite quart slabs and many tile products for bathrooms etc.
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June 2023 by Shiyu P.
Ben and his team are some of the best in terms of quality and value. He came out quick and gave a competitive bid. Work was delayed due to shipping but it was completely appropriately. We had some water damage and Ben's team addressed the issue. They even bought back my extra baseboard. I highly recommended this company for LVP.
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April 2023 by Bobbie Novak
They never called back. I ordered elsewhere. ?
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January 2023 by D G
They did a great job with our floors of tile. Would definitely use them again Marie haves us great prices…
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January 2023 by Bree B
We just completed our first home remodel and unlike most people that dive into a such a large project, I was clueless about I wanted. My contractor kept me asking me questions, like, "what kind of hardware are you putting on the cabinets?" and "do you want a farm sink?" and "do you want your microwave in a drawer?"I could only reply to each question with a blank stare. You could put a microwave in a drawer?So when he asked me what kind of floor I wanted, of course I did not know. He told me to go to AZ Discount Flooring and find something. I obeyed his orders and was relieved when I walked in and saw ONLY floors. Since I wasn't distracted by shiny backsplash or cabinet pulls shaped like tiny frogs, I was able to focus on the task at hand.The owner, *****, appeared unbothered as I started pulling options and placing them side-by-side on the floor. In hindsight, I was probably an annoying and unsightly customer. Overwhelmed by my options, a panic rushed over me so I paced around the store.Flustered, I walked into *****'s office for help and with her kind assistance, I was able to start getting a vision of my future floor. Of course, Rome was not built in a day and I had to return for a second round, again pulling multiple options and placing them on the floor. I walked on them. I sat on them. I stared at them, second guessing myself every time I liked something. Once again, ***** came out to help. She was patient, kind, and with her validation, I was able to make a decision.I can't speak for their installation, I can only speak for their products, customer service, and price point. However, I would give all three categories an A+. ***** even gave us her cell phone number so that we could reach out with questions (and we did). I hope not to have replace my flooring any time soon but if I do, I am returning to *****'s ****** patience, and incredibly well-priced floors.(I ended up getting Regal Heights LVP, color Oyster. I love it).
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December 2022 by John Greer
We had AZ discount flooring install carpet and LVT in our home. They were very professional and got the job done on time. They have great prices and products. I would not hesitate to use them again or refer them. Thanks for helping us get our home looking great!
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December 2022 by John G
We had AZ discount flooring install floors last year. The floors had some issues with lifting. The manufacturer came out and agreed it was a product issue. ***** organized her floor guys to come out and replace the floor. They did a great job and the floors look better than ever. We are grateful they did what it took to get the floor fixed. The crew was very professional and kept our home clean. Thanks for doing a great job!
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October 2022 by Tania Garcia
Horrible area 27th Ave and camelback. Druggie and homeless everywhere. Makes you not want to go in. They don't ever answer the phone.
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June 2022 by Peter Averbukh
We've used Arizona Discount Flooring for our Airbnb's and our own house. Fantastic materials, great prices and quality installation.Be very clear with what your budget is and over communicate about what you want and you won't be disappointed.Thank you!
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February 2022 by Perfecto Lopez
I should Have read the reviews before I decided to step foot in this place. The terrible customer service reviews are completely accurate. Excluding the bald guy. He was very helpful. I paid $50 dollars for measurements for carpet and the first excuse for no show was “my carpet guy is not answering”Maria then sent out a “tile guy” to do measurements for “carpet”…. I figured, Cool, Whatever there just measurements, right? Well Maria (supposedly the owner) then tells me she’s not sure if the measurements are accurate and she will get back to me. Well. It’s been just about a week and every single time I call some little girl answers, that I can hardly hear and says she will call you back, she’s busy. I’ve texted Maria, called countless times to her own cell phone and her place of business and she’s no where to be found. She completely blew me off and pretty much took me for my $50. Taking my business to floor source and now having to pay agains for more measurements.********AZ DISCOUNT FLOORING**********is a scam. Somehow, someway, they will take your money.
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January 2022 by Michael A.
Word of caution!!! Don't do business with this company! It has been nothing short of a nightmare dealing with Marie. After she gets your deposit she won't take calls or texts. I have been waiting over 2 months with a ripped out floor and still can't get her to finish the job she promised to do. She told me she has had the flooring in stock for over a month but when I finally do get ahold of her it is always excuses. The quality of work is also so horrible. My new vinyl floor feels like I am walking on waves. This is after paying an extra 400 dollar floor prep fee.
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November 2021 by Shelby Young
Great place! I was looking for affordable carpet and they had tons of options. I knew I wasn’t leaving there empty handed. I told the manager what I wanted and she gave me a small roll (enough for the area I was surfacing) for free! Absolutely free! She was so nice and I’m still in shock that she did that for me. The next area in my house that I redo I will definitely be going back there. The customer service is unbeatable.
