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January 2024 by William K.
Contacted by Arizona Federal Credit Union (This is a credit union not bank so the rules are different than bank trying to recover fraud) They wanted text and emails pertaining to the fraud charges. I told them there was non just the fraud charges from my account. Who ever did it did not text or email me! Be careful who you trust your banking with.
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January 2024 by Karen Gonzales
Great customer service! We've been members for around 40 years and have never considered another financial institution. They meet all our needs. Staff is friendly and professional!
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December 2023 by Pam Cakes
Omg!! I Love the ppl that work here.They are always so nice & sweet!!!❤️❤️❤️❤️❤️❤️❤️❤️
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December 2023 by keena r.
Janelle David was amazing. please go see her. she helped out my sister today. and was the greatest
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November 2023 by Juan Villavicencio
They make me feel like a member and not like a simple customer with the great customer service that identifies Arizona Financial Credit Union. They are always willing to help you!! I've been a member since 1998 and I'm very happy with them...
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October 2023 by Dot B.
Ive been a member for 12 years, most of those years aren't anything to talk about because the service has been fine. but now that I'm traveling their customer service isn't just unhelpful but RUDE. they said they'd call me in a business day, well that's unhelpful when there's absolutely no cell reception at sea! they were talking about fraud but wouldn't elaborate. they wouldnt verify me with my correct information asking me 20 freaking questions! I'm livid! ready to move my money now if they don't FIX IT
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October 2023 by Mr W.
Worst credit Union I ever decided to do business with. Customer Service sucks. Fractional reserve banking at its finest. Does not adhere to Constitutional laws nor the Federal Reserve.
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September 2023 by Sarah Monje
All the people are pretty courteous, but the websites are so unfriendly to users, and when I call representatives, they contradict each other. I spend a lot of time figuring out the online banking instead of doing work for my business.
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September 2023 by Mike S.
My son has been traveling internationally and I received a letter from the AZ Financial credit Union to say his account was $475 over drawn. I contacted my son who tried to call internationally to the customer service to see what was going on, but spent 30 minutes on hold and a phone charge of $63. I then received another notice threatening collections and legal action as the account was now 715 overdrawn. My son provided me his login and password to his account, but prior to that I had contacted their AZ financial credit Union customer service line to find out anything of what was going on, as my son was not able to use his data connection intentionally. I asked about overdraft fees and NSF fees and was told that NSF fees are only charged on checks that bounce or on scheduled payments that have insufficient funds in the account. I know my son uses his debit card and Venmo for most transactions. On opening his account I saw that there were a number of transactions tied to his Venmo account that appeared to be fraudulent transactions and were denied. However, AZ Financial Credit Union charged him eighteen NSF fees of $35 each which resulted in the negative impact of $750 on his account, which made him overdrawn. Understanding it's fraud and Venmo closed his account down...thank god, I don't thing that AZ Financial Credit Union should have charged any NSF fees regardless of the fraud and should have just locked his account down which would have been a better action to take. I contacted the Financial Trade Commission, AZ Regulatory dept and the Consumer Financial Protection Bureau of the U.S. government and they confirmed that these type of transactions should not be subject to NSF fees as it's a debit card transaction ! They asked me to file a complaint, but I would rather have a conversation first with AZ Financial Credit Union to get an understanding of why this was handled this way? I'm hoping when he returns to get this sorted out and the NSF fees reversed....Very concerning around how this was handled
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August 2023 by Michael R.
This the worst Financial Institution I have ever dealt with. I am now on my 7th call this week and over 4 hours of hold time. I called them over 30 days to inform them I was in Texas and H.E.B is a grocery store. They shut my card down on July 29th and did not inform me.. major embarrassment at Walmart with a cart full of groceries. They do not send out new cards overnight so basically I am screwed. Every time I try to send money with Zelle there is an issue and its embedded in their app. Now again today I must call their customer service number which is not 24 hrs and have to wait until 11 am Texas time. I am beyond frustrated and will drop them like a hot potato. Look Elsewhere. Signed...beyond pissed off now. They would get a -2 rating.
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June 2023 by Hal R.
To begin. We really enjoyed banking with Horizon Community Bank here in Lake Havasu City AZ. They had several branches in communities in Arizona. and provided excellent customer service.They we're recently acquired by Arizona Financial Credit Union. I believe the official transition took place in March of this year. It was not a smooth transition by any means. They had initial system conversion issues that needed to be sorted out. Our biggest concern is that if you call the new telephone number for assistance, that is located in Phoenix AZ and not our local branch, you cannot reach the local branch until you are placed on hold for 15-30 minutes or as, to receive a call back.Today there were 11 people in line at our local branch and only one teller working. The customer service is lacking and you cannot reach your local branch by telephone. The hold time is not an anomaly, it happens anytime you call in. It is not the same bank by any means.
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March 2023 by Honest R.
Worst place I have ever done business with. They are at least ten years behind technology. Website is not user friendly at all. Just a complete shit show
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March 2023 by Mike K.
A great place to bank if you like handing over your money and watching them make money off your money while you get very little in return. I've been with this credit union way too long. I'm pulling all my money out. To add insult to injury, wait times on the phone are ridiculous and have always been. And now they've raised the Visa credit card interest rate to 12%. That's a rate only bad credit risks should be stuck with. So I've decided I don't have to be stuck with Arizona Financial anymore.
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March 2023 by DeeDee S.
Not only does this credit union have the worst customer service I have ever experienced. But they're completely racist. If you're white or not, Hispanic, they treat you like crap. They do not follow through with disputed claims. They'll randomly shut your debit card off for no reason. Horrible, horrible horrible credit union. Do not join. They claim that they're denying a mobile deposit, and then they steal your money. They should be shut down and charged with crimes.
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March 2023 by Jon Weber
Been a member for over 30 years. They have always been helpful, courteous and have great auto financing. I usually get pre-approved then buy from a private party. The credit union will guide you through the purchase steps.
