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September 2023 by Eileen Lund
Adriana was super helpful getting my phone back to normal
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September 2023 by erik Marques
Representative answered all my questions, and went above and beyond . I think because they was Greg.
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August 2023 by Elijah Frank
I have to commend the great customer service provided to me by Peyton. He helped me in purchasing an IPad as well as helping me with my early upgrade to the newest Samsung Galaxy Ultra. He was very professional and knowledgeable. He was also very busy in his juggling of customers, doing so with great charm, professionalism, and patience. I would recommend this location to anyone especially the kind service provided by Peyton (I hope that's his name).Thanks.
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August 2023 by Yohanna Bastidos
Excellent customer service I recommend this store, you can tell they make a very good team. Thank you Damiana for such great experience.
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June 2023 by XenoHunter co
We absolutely love Paris and Skyler!!! The 19th Ave and Bethany Home Rd location is by far the best team! The employees at this location go above and beyond for my Family.Someone give them a raise already!!! Thank you ?
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May 2023 by Sugar Felice
The gentleman there were very helpful and they had a lot of information for me I had known before.Well when I got the phone in Walmart, the gentleman there lied to me about the cost of my monthly bill, he also didn't mention the $35 activation fee, he told me that the phone was only $17 and I didn't have to pay for the phone the phone was free. He told me that I will be paying $25 a month for my bill after a certain discounts. Also he put no insurance on the phone. I will be leaving AT&t at the end of the month. Because I did not consider this to be a financial hardship the way I do now. I don't like the deceptiveness in the sales people that are outside of the store.
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May 2023 by westley see
Bad bad bad i was bought a sim here about a year ago before i moved to dallas then i realized last week my credit score dropped ~80pts from ~800 because of an at and t collection agency , they didnt tell me i had a balance due of 233$ i was only told that i can use the sim for free for a minth and that was it ….i wont recommend this place because of that ….thos place owes me my credit score back
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April 2023 by Joshua B.
Frank is a liar. He's the store manager and all he does is lie. We went in to start an account and add 4 lines. He continued to force us to get the direct tv stream box. After an hour of telling him no he says "I'll give you a 350 dollar credit" we believed him as that's a great credit amount. He continued to add products on without asking. It's been over 2 months and we never got the streaming box or Apple Watches we were supposed to get but we continue to get charged for all items. This man added 4 Apple Watches and 2 tablets to my account without telling me. And I've been charged for all of them and I don't even have the equipment. Absolutely unbelievable and now that I found out he said he won't do anything to fix it. Go to any other AT and T store because if you go here Frank will screw you over and treat you like trash. If you do go there go to Sam he's somewhat honest but unfortunately Frank being the store manager you know you won't be helped. I've now submitted 3 different formal complaints and reports. Hopefully corporate can teach Frank how to do his job as it seems he doesn't know what he is doing or what he's saying. If you go in DO NOT TRUST A WORD FRANK SAYS.
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April 2023 by Steven Davis jr.
Wanna give a 5 star review to my boy Sam. He really hooked me up and was very informative, when it came to the many questions I had for him. He was a great salesman not pushy, let me take my time when it came to shopping for different watches and even gave me some great deals. A must you go see Sam.
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April 2023 by Timothy N.
Sam is awesome!! Very attentive and informative!! He helped me save money on my phone bill!
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March 2023 by J.T. Tolle
Preston welcomed me in right away and helped me with all issues I had. Very appreciative of the service.
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February 2023 by Payton Leaverton
Frank and Preston are the best to ever do it! They had me in and out w in minutes. Super helpful and super nice! Thanks guys!
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January 2023 by Nicholas Bachu
We were in to upgrade 2 phones on my account. Edgar was our tech. He was awesome. Helped us both get our phone set up with such an friendly attitude. The two gents in the store seemed like they enjoy working with each other.
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December 2022 by Angelo Espinoza
Pretty certain I was scammed.I purchased a phone here last Thursday under the presumption that my trade in qualified for a promotion they had going. They let me know I had 14 days to move my data over and complete the trade in as long as I bring the old phone back in.When I went in to complete the trade-in the following Monday, I was told that it didn't qualify even though the sales rep I talked to the week before confirmed and promised me it did after looking at the device.It was very suspicious. I went in and no customers were there and the rep looked like he was hanging out with a friend who went in the back after I arrived. The very first thing the new rep I was working with did on that Monday after telling me the device wasn't acceptable was walking over to a desk and giving me a card telling me to get my screen fixed locally and said the person on the card was a friend. Like this happens all the time. He definitely heard this story before, scammed someone to make a sale and was ready to dismiss me.After that, I was told the original sales rep I worked with doesn't even work at that store and was just temporary so I couldn't even speak with her. They didn't work with me and gave me a number to call that didn't take me to the correct place to get this resolved.I wouldn't work with anyone here.
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December 2022 by Selina Avilez
Edgar and Preston did great on helping me out with my new sims and switching me over by far the best experience I’ve had
