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December 2025 by K Pitts
Avoid at all costs, not an actual AT&T location. Ordered the wrong phone and refused to correct it, had to go to an official location to fix the problem. My account was all messed up after they changed everything. Made what should have been simple into a big problem. No wonder this company is hated.
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November 2025 by Karen Crowe
I came in after I realized that I had been overconfident buying a new phone online and thinking I could set it up myself. Bryant and Cristal were kind, patient, and efficient, and made getting my new phone working look as easy as I had mistakenly hoped it would be. So glad I swallowed my pride and came to them for help!
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November 2025 by Ellen RN
I’d give them a negative 10 if it was an option for the lack of respect from the “manager” that I received.
I upgraded my iPhone and could not complete the transfer, therefore, I went to this AT&T store for help. I was so frustrated and beside myself because AT&T promised me by phone that it was “super simple” to transfer the phone info from old to new. It wasn’t and when I got to the AT&T store I was beside myself. The first sales person I came across was Victor who was trying to help me but eventually the rude manager “Bryant” stepped in (he didn’t give me his name and wouldn’t allow Victor to give it to me, but I looked at his name tag briefly). That manager “Bryant” stated “I’m being rude to you because you’re coming at us” and no one was “coming at them” and I tried to explain that I have been at this all morning since 4AM and I’m frustrated. The manager “Bryant” said to me we’re done. I asked well can you at least help me prepare my old phone to be sent out. The manager “Bryant” said no because you’re a liability!” Victor was willing but “Bryant” said no, and told me to “get out of my store”. All I could think about was why didn’t I visit this store before upgrading, because based on this experience I’m sending back the new phone to AT&T and going with another carrier because not only was this behavior from “Bryant” uncalled for but unnecessary. I work with customers and they always come first especially when they are experiencing “hang ups” with our service. Never have I ever been treated so poorly outwardly and with such confidence. It’s as if “Bryant” owns the AT&T store and maybe he does, but he needs to be schooled on customer service, because he had no experience in being the expert how to treat customers. I was not only frustrated with the AT&T product, the new pi phone, I was also embarrassed by “Bryant” for not knowing how to behave.
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October 2025 by Hiriam Belmont
The staff is very helpful.
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October 2025 by Stetson Peterson
Told me the insurance would cover all electronics in my house should something happen. Turns out that isn’t true
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September 2025 by Evelyn Davis
He did a great job Maricio
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August 2025 by Warren D
The store was closed no AC
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July 2025 by Jovanna Cruz
Great experience at this AT&T store! The staff was super helpful, friendly, and got me taken care of quickly.
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July 2025 by Jaime Prado
I recently had the pleasure of being taken care of by Santi and I can’t say enough about the incredible service I received. He took his time to explain all the services offered by AT&T and helped me with issues that I had with my router and phone service.
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July 2025 by Tim Barry
Very helpful and figured out my issue i had.
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July 2025 by jake baum
My experience here was very smooth. The store manager Santi was very helpful and got me what I needed. Many thanks!
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July 2025 by Ransom boss
The store manager Santi was a great help. Santi always makes sure I’m taken care of, and always find the best solutions to my needs! Thanks again santi and his crew, will definitely be back and I recommend you stop in as well!
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July 2025 by Kevin Andre' Cleveland
Mr Mauricio was very professional, knowledgeable
I’m grateful for his service .
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June 2025 by Mark Schneider
On Sunday, June 22 I had lost my prepaid AT&T phone (totally my fault). I had gone to this location in dire urgent need of a replacement SIM card to put in my secondary unlocked phone I have at home.
Both associates told me that AT&T does not offer any prepaid services at this location. They referred me to another larger store far away or Walmart closer by.
I was floored.
I understand a smaller location such as this may not want to dedicate limited floor space for prepaid phones; but there is absolutely zero excuses for not carrying prepaid SIM cards to help customers in need. Charge $5 for them. I don't care. We don't care. Just have them.
It takes zero floor space to keep prepaid SIM cards to help customers in need.
This 1 star rating is for you, AT&T (unless those associates were mistaken?)...
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June 2025 by Brandon Espinoza
Store has amazing energy and make it pleasant to make your purchases . Everyone should come into this location
