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December 2023 by Daniel B.
Not this location specifically, but ATI in general is a terrible place to work in any position. PT and PTA are under constant stress, having to solely rely on their OSS because corporate wants the doctors to see 13 patients a day each for over and hour, which is not possible. Patients are constantly complaining because they want one-on-one attention from PT when it is not possible due to high volume patients comin into the cllinic. OSS are doing all the work in the clinic from washing/drying laundry, working with patients, scanning/explaining paperwork, cleaning the clinic, answering the phone and scheduling appointments. If you like a fast-paced environment with terrible pay and constant cleaning after others, this is the place for you!
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November 2023 by Vickie Bryant
The staff is friendly and inviting. The exercises are challenging, but worth it. They are helping me to get my body in better shape and I’m grateful.
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November 2023 by Shonny Ray
I know there's a reward at the end. And ATI IS HELPING ME GET THERE I thank the whole staff. Shots out to Jessie my coach
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November 2023 by Rachel0 Kessler
I think the entire staff is absolutely wonderful and very helpful. Thanks for everything.Melanie Glover
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November 2023 by Ketxely Cardiel
Sorangely from ATI Physical Therapy THANK YOU so much for the hospitality and the great phone call. You really made me feel that ATI would be a great place that wants to help me regain my strengths and offers good supportive people like you (thank you?) whom can connect with patients like me!? I really appreciate our phone conversation and your patience with explaining an effective way to get things done. You really made me feel a positive motivating vibe. Thank you for being an awesome person! Kara Bare love ur unique name too!
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November 2023 by TANIS REILLEY
So far I have only talked on the phone with their staff (Sorangely) to reschedule my appointment to a different office location. I received excellent service and look forward to my appointment with them.
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October 2023 by Kara B.
Crystal S., Thank you so much for your hospitality and phone and helping me out so easily. Have a great weekend.!
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October 2023 by Paul Choinski
My physical therapy at ATI. Is most enjoyable. The staff is most informative, helpful, and friendly.
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September 2023 by Tim S.
ATI Physical Therapy is discreetly hidden in office building near the Baptist Hospital (Abrazo Health) off Bethany Road in Phoenix. The place is easy to get to and parking is plentiful. Dion, the Clinic Director is just plain awesome. He is very knowledgeable, kind, and a master at his craft. He does not hesitate to share his knowledge to his patients and his peers. You can tell he has a love for his job and his craft which is hard to find. He does not make you feel small or insufficient which those feelings can sneak up on you. For me, my journey is a broken arm at 56, at an age when I am at my worst shape ever. overweight and riddle with arthritis. I have a long journey and have made so much progress. Dion and associates, Ed, etc, I have nothing but praise. These are a group of fun people that you wished you were friends with outside of work and are true professionals making this journey a pleasant one making one at ease. HOWEVER,**** When there is light, there is also darkness, and I am referring to ATI's Billing Department so any new patients' trend with caution. I had issues with their billing department where the associates do not return your calls or emails, there are no follow ups, and they have no common sense of flexibility. For the most part, they are pleasant on the phone but deliver no substance in their solutions or explanations and I had to go beyond them to get routine matters resolved on my own and bothering folks like Dion, something he does not deal with on a daily basis because it is not his job, but he cares and points me in the right direction. Would I go to ATI again in the future, yes, but I would make sure every step along the way is covered with insurance and billing issues. As I am in the final stages of my medical treatment, I have this cloud over my head, a dark cloud of "what if" with the billing department. My latest fight with the billing department will work itself out. I did everything I was supposed to do as a patient and also went the extra mile for my insurance company because I do not trust their billing department. If the billing department was not in this review, it would easily be a 5 star review.
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September 2023 by Jocelyn Lees
Nate is very good! Really nice and cares about my recovery!
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September 2023 by Siman Qaasim
So patient and competent. You really feel like their heart is in it.
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August 2023 by Gurina Demirbag
Great place very nice, clean and attentive therapists.
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August 2023 by Dorothy Earnest
Great staff that really care about your health and physical issues. Takes the time to evaluate and gives the best option of care.
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July 2023 by Emily Bonilla
This place has been really helping my grandma, she has seen so much improvement.
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July 2023 by Monique B
I love the people here and I didn't think it was possible to get better but it's working!!!
