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March 2025 by Jamie Klein
Has no sense of urgency to help customers and not very inviting
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February 2025 by miguel montana
They are willing to help you at all times with the best attention, above all, Frank, I think he is an exemplary person... Very grateful for the attention provided.
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January 2025 by James
This AT&T agent and office has no clue how to help a customer with there galaxy phone.
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December 2024 by Ron Bogner
Great visit! Great rates! Thanks Jiji!
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November 2024 by reem alsaryreh
Absolutely ⭐️⭐️⭐️⭐️⭐️I was lucky enough to have A great help from Mr. Yahya
He was patient and gave me enough time to fix my phone issue.!!! The staff at this store are great and the service is very professional.
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September 2024 by renee murphy
They added next up anytime without my permission. Now I need to call to resolve
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September 2024 by Joy Bianca
Received a letter from AT&T to a "Jose Mavarez" at our address. There was no account number, just an order number. After spending hours on the phone and looking at the web sites, there was no way to report this issue without an account number.
If you get to a human representative, which is difficult if you don't have an account number, they will tell you to file a claim with the fraud department.
None of the options on the AT&T fraud website allows for an erroneous address. If you speak in person with a fraud representative, they will say that this issue should be handled by a "customer service representative".
The last "customer service representative" insisted that this was fraud and that the issue should be handled by the fraud department. I was told that I had to fill out an "online form" (which requires things like my ID, a fraudulent claim report, proof of my address AND a police report!). I am not comfortable providing all that information to a 3rd party about a wrong address!
I was told that this letter must have been sent to a "neighbor". I don't recognize this name.
While speaking to the 1st representative, they were able to locate "an account", which could not be shared as I wasn't the customer. By the time, I was speaking with other representatives, they claimed that they couldn't find an account for a Jose Mavarez (maybe deleted from the system while I was waiting in the phone queue?).
I was then told that this must be a phony scam letter. The phone number and address match AT& T info exactly. The logos, government notices, even the colorful envelope, etc match AT&T styles.
I am posting this info here, as I don't think filing a claim with the police for a "wrong address" is reasonable.
I did wonder if someone might be trying to have mail sent to my address for some other nefarious purpose, but haven't received anything else for this individual.
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May 2024 by Charley Hale
They helped me out quickly and promptly answered my questions!
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April 2024 by Christine F Wright
Give Frank a raise! He handled a tricky problem with patience and persistence with advanced tech support. Professional all the way with a smooth and calm demeanor. Again, give Frank a raise!!
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April 2024 by Erika Finch
Always have the best service at this AT&T! Knowledgeable, professional and kind!
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February 2024 by Zia J
I had a great experience at this location. Chuck was the employee I dealt with and was awesome. Chuck was very knowledgeable, patient, helpful, answered all my questions and went above and beyond.
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February 2024 by Jorge Luis Ramos Añuez
The worst experience I've ever had, they never solve your problems, on the contrary they only believe you more and they are very rude, they don't know how to treat people especially Frank is the worst of all the workers
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February 2024 by Rl Lr
Tried to buy the new Samsung phone however they refuse to sell phones unless you buy insurance with them. They do this to pump up their sales numbers. It's highly dishonest and predatory. I'll just find a different store. I don't do business with shady garbage like this
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January 2024 by R L.
Tried to pre-order a phone but they wanted to try and force me to buy insurance to boost their numbers. Dishonest business. Don't play that game.
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January 2024 by Alicia Newton
YAHYA WAS VERY HELPFULAND FIXED MY CELL PHONE
