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March 2024 by CELLPHONE REPAIR
Tina I went to ask you for help with my phone that was blocked from my company I also work in customer service, they gave us very bad service that I almost felt like they were running us until they opened the door for us and I still didn't know that my phone was already fixed Terrible customer service just because we were in a hurry to close, we arrived in time for them to close, I left at exactly 7am from there and it was practically why it didn't run at least that's how I felt it, I'm sorry but since we arrived I had an attitude of frustration of wanting to leave and Not continuing to serve the customer with her other colleagues, she also looked upset because they didn't lacquer the door. I won't go back there until they provide better service. The other guys did look friendly, but Tina was despotic in serving us.
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February 2024 by James Rodriguez
I came to atnt store with my mother to deal extreme stressful phone situation to the point of canceling our contracts and breaking our phones due to non communication on the customer service phone line and we were met by Nina , Jacob amd Joe from store 119. We were immediately calmed and reassured by Joe met by Jacob whom in turn with customer service helped us find our phone issue . In turn Nina finalized our issue with extreme customer service and finalized not with discount but with reassurance of additional help if needed with specifics to request her if account help needed . All 3 have kept us as at&t customers for awhile.
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February 2024 by Agnes Uvoh
Awesome customer service and very nice people
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February 2024 by Oretha Jackson
Great customer service
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December 2023 by Mia Logan
My experience here at AT& T was absolutely amazing!!!! ABSOLUTELY JOSE Was absolutely amazing and kind. We absolutely are grateful for his assistance! Truly. He was kind to all of my daughters with all the questions being asked and he’s very patient. Thank you so much for everything. HE NEEDS A RAISE AND WITH HIM I’M HERE TO STAY!
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December 2023 by Tina Hoyt
Came in a week ago to get an Apple Watch for myself and my mother. Joe was just amazing. We had to order my mother’s watch. I brought it in today with her to get it set up with her phone and Jacob was absolutely amazing. I really recommend this location. Thank you Jacob for being so warm and kind to my mother♥️
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November 2023 by Akarabo M
The AT&T at 51st Ave. and Baseline Rd is the place to be for phone services. They are extremely nice, understanding, good listeners, and very patient. Shout out to Austin, he is amazing at what he does. ??
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November 2023 by The Jedi Order
We were helped by Jacob! Excellent employee! Very helpful and knowledgeable. Go see Jacob! He will take good care of you and make sure you have everything you need to set yourself up with an awesome smart phone!
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November 2023 by Christopher Mack
I came in and worked with Austin and he was amazing answered all my questions and helped get my babygirl tablet. Thank you Austin for being very helpful and awesome I will definitely be back to see you again
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September 2023 by Lucia Ibarra
Do not waste your time and money on this store. The Manager Manny Blanco was not welcoming and had an arrogant attitude. We explained the reason why we needed to come into the store for a purchase. When attempting to process our order he devalued our trade in to half of the credit offered online untill we proved to him the phone had no damage instead of asking us the condition of the phone. Then he was trying to short us $30 from the full credit and claim there was nothing he could do which is not true there is always something you can but he claimed otherwise. Because of his demeanor we decided to drive 4 miles down the road for better customer service even if we didn't get the $30 credit. We were taken care of by Vidaly at the 19th ave and Baseline store, not only did she provide great customer service and took care of our needs she gave us full credit for our trade in. I'm thankful for her help and will make sure to continue to get help from her store.
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September 2023 by Eric Miller
Professional and helpful staff, excellent phone selection, easy phone transfers, and you can review your account while in the store. Manny helped me and Joe helped my wife.
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July 2023 by Kate Lacuata
I visited the AT&T store in Laveen, Az with my family. We were assisted by kind and knowledgeable staff named EBO Manny. He was indeed really helpful. The transaction was fast! Working with people like Manny ensures we will continue to be AT&T customers. Great company with great customer service! Proud to be an AT&T customer for almost a decade now!
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July 2023 by Marco Amezcua
Excellent service and fast attention. They resolved my doubts and the problem for which I came.
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June 2023 by George Aguilera
Joe was a great help. I purchased an Android about a year ago from AT&T and I have nothing but problems with it. I have been to 2 other AT&T stores and no one could help. Joe assist me and I purchased my first I phone . Joe was a great help.
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June 2023 by Esther Baca
Joe was absolutely the best rep e have worked with. His knowledge and personality were spot on when helping us. You have a winner on your team!!!!
