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March 2024 by Blake S.
Don't buy your car battery here. I bought my car battery two years ago and it's under three-year warranty and the battery died. Although they installed it two years ago they said they won't install a new one because my car takes 60 minutes for them to install a battery based off what their system says, and they only install batteries where it takes less than 30 minutes according to their system. 2 years ago they did install it in just a few minutes. They should honor the fact that they installed it last time. They did say they can swap the battery if I bring it there but I've never uninstalled a car battery myself getting over there and back without a working car would be a big inconvenience. You think there would be a way they could honor their previous installation instead of going by whatever their system tells them, even though their system is wrong at the install time. Also maybe they could just charge an additional fee if it takes longer than 30 minutes instead of refusing the work overall. Though they probably do that on purpose so they can avoid honoring their warranties. What a scam. Update: I just had another company replace my battery and it took them 12 minutes. That company's warranty will cover them driving out to replace it too. Never going to Autozone again that's for sure.
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February 2024 by Michele Wood
Nice people and helpful.
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February 2024 by John Smith
Had multiple bad experiences at this location.Went in to buy a replacement battery for my truck. The clerk kept asking me what I was planning on using the car battery. I explained that I need a replacement for my truck. The same clerk then told me that they do not do warranties on used batteries as I am standing there holding the brand new battery I have yet to pay for. Note that I did not have my old battery on me.After 20 minutes of this back and forth, we went to a different location. I was in and out in less than 10 minutes.If you value your time, consider going anywhere else.
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January 2024 by Jacob McKinney
Needed a taillight bulb and windshield wipers. Staff looked up the correct sizes for me without asking and found the bulb I needed. Great service!! Thanks!
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January 2024 by S. Sanchez
For no one being in the store it should have been easy to find someone to help me but they were in the back somewhere. Then when I did find someone they were not very helpful.
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January 2024 by Lorie Mazza
Great service as always.
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December 2023 by Josue Laura
I have been a customer at This location on the Commercial side for about 8 years and I cannot express enough how good the customer service is. Hard to believe that I have never had a bad experience in such a long time, even if they make a mistake on their side they would alway make it right for you right away. The only autozone in the valley that I would give a 5 starts review.
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November 2023 by June Thompson
I had a wonderful experience at this Auto Zone. One of the employees went the extra mile to assist me and he was still very new in his job. He helped me secure bungee ropes to tie down my trunk because of lawn furniture I purchased at Kohls. I don't his name but he was cashier #44 from my receipt.
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November 2023 by Jessie Bogran
Kyle, the manager, helped me out and eased my concern by running a diagnostic on my engine when the service light came on late on a Saturday evening. The results were a bit confusing. So he didn’t stop there, he checked the connections under my hood and was able to adjust something small that seemed to be causing the issues. He was kind, patient, and communicative. I was so pleasantly surprised by my experience! Thank you, Kyle!
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November 2023 by Bill III
Got the run around on an online order. Ordered two battery chargers, no response for days, said in process so I came by. They were out of stock, guess they weren't going to let me know, bummer need those right away. Then they said they had 2 at other stores, so I said how about we call first, maybe their inventory is messed up too. They called and verified, got one up the street but the other one was in Mesa, they said they'd bring it over, stop by this afternoon. I stopped by and they didn't really have it, so they tried to order from a CO store 2 weeks. Again, could have called me and saved me another couple trips. Again, really needed that part. Customer service 101.
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November 2023 by Melissa Rivera
Closes 11 minutes early. Rude demeanor on closing team. Shut door, locked it when they saw me pull up in my Benz, then I proceeded to walk up to the door, black guy counting money rolled his eyes & the white skinny fellow, opened door just barely to tell me they were closed and that all of their systems were down so he couldn’t assist me with codes. Which don’t take long btw, max it takes 2 minutes. They’re very unprofessional & I feel as if I was treated this way because I’m a woman. Not to mention they had a non employee behind registers, this happened on 11/13/23 at closing. Another issue, was they let another woman who was picking up a battery inside while keeping me outside. Zero stars. They need coaching on professionalism.
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November 2023 by melissa Williams
I really have to give this place 5stars due to their satisfying knowledge of what I needed. They took care of my car needs pretty quick . Love this place. Thank you
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November 2023 by Serkan Atrek
Kyle W. working there is a very talented guy. He went above and beyond to do diagnostics and fixed the issue in 15 minutes. Amazing.
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October 2023 by Kyle Smuda
[10/20/23] Just had a 5 star customer service experience! Had a battery replacement where Calvin did everything from measure the bad battery voltage, to installing the new one. Was quick, easy and made my day! You're an all-star Calvin!
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September 2023 by Anthony Esquibel
The staff is great, especially the commercial department who sent a driver to puck up an alternator as I was broken down in the parking lot.My only gripe was not ONE battery charger or tester was working and the bench tester for alternators was out of service too.