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January 2024 by Nathaniel S.
Went above and beyond to help me out with a flat tire that put me in a tight spot timing-wise. Got me back on the road. I'll be back for sure!
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January 2024 by Keith S
These guys did a great job working on my ASU daughter’s jeep. Easy to work with and prices are very fair.
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January 2024 by isaac March
These guys are a delight to deal with and are very transparent about pricing and costs overall. Sometimes they quote me and it ends up being hundreds LESS, never more.
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January 2024 by Kevin Tyne
Also been coming here for years. Agree honest and dependable. Several times they found a problem and were upfront about it can wait…save $
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January 2024 by Gailyn R.
My car was wellllll over the mileage for an oil change and my poor car started running funny. The staff at the front were extremely friendly, professional, and direct with what issues my car was having. I am super grateful for their help! Would definitely recommend and continue to use them in the future.
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December 2023 by George Fernandez
Nice shop
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November 2023 by C C
Ive been a regular here for several years but after a recent experience I will not be returning. I dropped my car off for an oil change and when I called 7 hours later to see if it was ready they informed me they broke a nut on my wheel and it would cost me $400.. No one informed me they’d be doing anything to my car besides an oil change.Super disappointed in the absolute lack of communication, accountability, and service.
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November 2023 by Agave Music AZ Chris Moller
I've been taking my 20 year old Suzuki here for years. They are always upfront, honest and capable. Great shop!
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November 2023 by Tanisha H.
I came here because a colleague recommended them. I fully believed I needed, at minimum, new front brake & a battery. I called & Alex answered. He was extremely nice & the prices more than reasonable. I made the appointment & headed in. The waiting area/check-in/out is nice & comfy & does not have the usual grease/oil/mechanic smell. Come on, you know exactly what I'm talking about. A couple hours later, I received a call telling me that I didn't need front OR rear brakes & my battery was fine. I asked if he was sure because I had 3 different places tell me I needed the brakes & there was very little left. Like 2mm or something. No, I had 60-70% on front brakes & 50% on rear brakes. Battery is fine. They checked something else brake related for me & said everything looks good. I'm stunned I didn't need anything. But I'm also exceptionally grateful not to have been taken advantage of. The diagnostic for everything was far less than I was expecting but I felt relieved & grateful. Grateful that there are still honest people who will not take advantage of a customer simply because that customer is a woman. I would absolutely recommend this place & I will absolutely return!
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October 2023 by Fiona R.
They fixed my ac in my car! It was blowing kind of cool air but they fixed it for like $180 cheaper, convenient location
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September 2023 by John Kingsley
A class act in every way. They know what they are doing and their prices are extremely fair. Highly recommend.
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September 2023 by Eddie Arndt
Dave knows how to take care of you. My whole family we bring our cars here. They know what they are doing and will do it right. U can trust your car being In good hands. My wife and I bring all the major jobs here.
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September 2023 by Jd Davante
Great service, honest shop, and quality repair and parts. Treat you decent - like you're a human being vs. an ATM.
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August 2023 by Lisa K.
My daughter attends ASU and is using one of our cars while in AZ. We are out of state. The car started having problems with shaking when stopped, slow acceleration and then decelerating if gas pedal pushed to quickly. We needed a mechanic close to Downtown Phoenix/ASU. I thought about taking it to Sun Devil Auto which was slightly closer but reviews on Yelp were poor and then I saw that Back to Basics Automotive was getting 5 stars. It was a 5 minute drive also from downtown ASU campus so really close! I called Monday morning (today) and I talked to Alex and he said to have my daughter bring it in this morning, but he wasn't sure they could run diagnostics today but probably tomorrow. He called my husband to tell him that they ran the diagnostics at noon today and that it needed a spark plug and a coil. So fast!! Price was reasonable as my husband is familiar with this. Alex offered to give the old parts to my daughter in case we wanted to eventually look at it. Alex and the other employees/mechanics were very easy and pleasant to talk to and they even rushed to get Alex on the phone to talk to my husband after he returned his call! Really A+ service and we would recommend them to anyone looking for honest, reliable and fast service for their car needs!
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June 2023 by Tiana
Back to basic is my go to car shop. I’ve tried others who have literally tried to scam me in to paying up to $2k of unneeded repairs (which I know I did not need because I’d just done the work recently and another trusted shop confirmed it was unneeded), but every time I go to back to basic they are fair and honest. Even when I’ve brought it in with concerns they will be honest if there’s nothing needed and don’t try to upsell. They go above and beyond, even going on a ride along with me to hear the concern myself(of course it didn’t do it that day). They’re also very friendly with good customer service. I’ve tried several places in Phoenix but they are the one I trust.
