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February 2024 by John Morgan
I received highly qualified professional advice from Roy at the Camelback store. I showed him pictures my furniture and he helped me chose the best rug, one that highlights my room.
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January 2024 by Denise Georgelos
Roy Bracamonte at Baker Bros is not only knowledgeable but extremely professional. It has been quite some time since I have walked into a store where an employee was dressed in a sport coat and had a great personality to match! This is the second time we purchase carpet from Bakers and I am sure it won't be the last!Congratulations to the owners!
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January 2024 by Boom DC
Debra Schofield is the Baker Bros asset we trust and appreciate for her wise counsel regarding which carpet most satisfies our objectives. Debra is articulate, cogent, concerned, and listens to us.We deeply appreciate her advice and counsel in choosing the carpets for our bedrooms.
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January 2024 by alvalee sears
Roy was wonderful in helping us make our choices. Very professional. Very pleasant
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December 2023 by D Sanderson
Photos are of the workmanship left by Baker Brothers installers. After I called to request corrections, they sent two of the installers who did this work back the next day. They wanted to add more caulk. I told them I didn’t want more caulk and told them to leave.
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September 2023 by Bobby Padgett
Baker Bros did a GREAT job with our floors for our entire home. Picking out and purchasing was a breeze thanks to Stephen V. Stephen is incredibly helpful and knowledgable. Hernandez LVP and their fantastic crew worked tirelessly, and quickly, to make sure our floors were installed properly. I'm glad we went with Baker Bros! Thx
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August 2023 by Lynn T.
Roy B. was great. I gave him an idea of what I was looking for and he led me right to great options. We spent a lot of time looking at one rug after another and he was engaged and extremely helpful. He understood his products well, which ones would be easy to clean, sizes etc. elivery was seamless. I'd recommend them to anyone without hesitation! Baker Brothers were great! If I could give them ten stars I would.
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April 2023 by Cheryl Weeden
Roy assisted us in picking our flooring. He came to our home and measured. We had a good time conversing with Roy. Adrian did the installation. It looks wonderful! I love it!!!
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February 2023 by Walt Rockstad
We had a water problem at our condo and ended up having to put in a new tile floor. I believe Baker Brothers was the 1st place we stopped to look. Joe was exceptional in helping us. He helped us pick out colors and styles. We found the tile that we wanted. When we left the store, Joe did some calling to see how soon it could be delivered because we were in a hurry to fix our condo. Joe emailed the next day and said that we could have it in his store within a week. We bought it, had our tile man pick it up and the install went great.More to the story—We went home and returned for the winter only to find that the condos above us had leaky pipes that ruined our bathroom. ?. Due to an installation error, we did not have any tile left from the previous year. Joe called the warehouse and found some of the same tile in a dye lot that was close to the color we had and got them in his store within a week. The bathroom is now fixed and we are praying that nothing else will happen when e leave for the summer.I couldn’t ask for any better customer service than I received from Joe and the Baker Brothers team. If I ever need flooring again, Baker Brothers will be my first and only stop!
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December 2022 by Natalie D.
Just moved to Phoenix and needed a rug for my living room. Stephen was an incredible help in helping me choose colors and order the correct size. As a customer, I love having my questions answered and shown all my choices of products without feeling pressured to buy. Baker Brothers treats the buyer with respect and has an incredible selection of flooring of all types. I will definitely return to this clean, well-organized store with fabulous employees. I am excited for my new rug to arrive next week.
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October 2022 by Mary McMinn
Roy at the Camelback Rd. store in Phoenix was very thorough in assisting my husband and me with the selection of laminate flooring.The crew arrived on time as promised, did a great job, and completed the job in one day rather than the expected two days. They did a great job cleaning up as well.
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August 2022 by Ezgi Janicek
Great selection of products and excellent customer service. Especially I would like to thank Roy Bracamonte. He has been super helpful. Highly recommended.
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June 2022 by Sarah S.
From the moment we walked in the store til after installation we've had nothing but great service. Roy is an excellent design consultant and takes great pride in helping you every step of the way. Roy Bracamonte deserves a raise and or promotion for how excellent he is! Again we truly thank you in helping us finish up our nursery and excited to welcome our first baby into the room with the extra plush carpet! Christian & Sarah!
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May 2022 by Michael Gonzales
Fantastic service. Roy made the experience easy and was very helpful and nice. Material came in on time and we were able to install for the customer right on time. Thanks Roy!
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April 2022 by Julia W.
We had great experiences with Baker Bros, from the showroom and designer (Roy) to anyone we spoke with on the phone and all of the installation teams. We are beyond satisfied with the outcome! (We had 3 bedrooms, 2 baths, and a kitchen/dining tile install remodel) I am certain, based on extensive experience, this would not have been the case with big box stores. They are good resources (Lowes, HD) but flooring can be difficult to choose and install. Baker Bros does both well. Thank you!!!
