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March 2024 by Debra Stirnaman
The service was excellent I got right in to see the vet in an emergency. And the staff is very friendly this was Banfield South mountain, and Dr Simons
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March 2024 by Teddy Amoaning
I go quarterly to get the pups groomed. The groomers are great and friendly people, the place is clean and tidy and the pups don’t mind going. Prices are also affordable and time is on point!
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February 2024 by A E
Dr. Simmons is the best! Highly recommend her for French Bulldogs.
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February 2024 by Danielle Newquist
Always a very friendly place! They always make sure that my dogs are well taken care of and make sure they are comfortable during their time there
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February 2024 by JuneRose Dosten
Nice and caring people but not the best for emergencies they have a long waiting list and always fully booked. And not enough doctor's most times only have one on staff.
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December 2023 by Jennifer Alderson
I brought my two kitties in for a teeth cleaning. The staff was incredible. Dr. Lucero took excellent care of my babies. She also checked in throughout the day.
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December 2023 by Albina Roberts
My pet has been going there since he was little . They are great! Brad checking you in is ? delightful. I never have to worry about my pet when he goes in. I know he's in great! hands❤️
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October 2023 by Haitham
They will nickel and dime you with a bunch of unnecessary tests and make it seem like it’s needed, just like most vets. These are not doctors they are salesmen, it’s a disgusting business and I hope they feel ashamed of their profession
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September 2023 by Christina Hertzbach
My furr child has been apart of Banifield for many years and the negligence that South Mountain Banfield exhibits is negligent and apathetic in simple care for my dog that nearly cost her eye simply for not taking the necessary steps of prescribing antibiotics when pulling 5 teeth. This place is like a “puppy mill” in quality care, it doesn’t exist. I highly recommend you not trust your animal with Banfield. The real quality we received was from Eye Care For Animals. They made time for us and my dog is doing incredibly well 4 days later. Quality care is not Banfield pet Hospital.
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August 2023 by Jess T.
Been there a few times and every time I need to get my dogs heart worm medicine, they never know how to order it and what should be maybe 10 min, it always turns in to 20-30 minutes. Then one young guy charged me for the wrong medicine and i didn't find out until then next month when I was charged something else higher.
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August 2023 by Christina Cowie
My furr child has been apart of Banifield for many years and the negligence that South Mountain Banfield exhibits is negligent and apathetic in simple care for my dog that nearly cost her eye simply for not taking the necessary steps of prescribing antibiotics when pulling 5 teeth. This place is like a “puppy mill” in quality care, it doesn’t exist. I highly recommend you not trust your animal with Banfield. The real quality we received was from Eye Care For Animals. They made time for us and my dog is doing incredibly well 4 days later. Quality care is not Banfield pet Hospital.
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August 2023 by Darcy Borg
This is the best Banfield in Phoenix I've been to after about 5. I drive twenty minutes more because I feel like they are honest, kind and actually care. I don't always want to hear everything is great anymore, and one day we got rerouted over to this location- and finally I felt like someone really looked at my dog's blood tests and just told me to get better food, gave me options, because they care, I did right away. Dr. Lucero listened to a worry I had about my dog's hips, and we found out he indeed had hip displasia, most likely starting since he was a puppy, a torn ACL and etc. I am just very grateful to Dr Lucero. I wish banfield could offer more surgeries, but the care they have provided thus far for ALL three of my animals has been impeccable. One day even a fill-in Doctor called and was so happy to talk to me about my cat, her health, cuteness and also how he cut out a matte or two for me. Wow. I love the front desk techs/nurses - they are all so sweet and funny. Thank you so much for all your hard work!
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July 2023 by Maria Barajas
I don’t know where to start. From the beginning I loved this hospital cause they would treat my puppy well. But it was a week ago that they disappointed me so much. My puppy has a sprinter in 1 of her paws and it came off so I went in to see if they would be able to rebandage it cause I couldn’t leave her like that and they said they couldn’t. That I had to make an appointment with them so I had to leave her like that till her appointment. I teared up cause how would I leave her like that so I took her to the other Banfield on Ray Rd and they took her in. Ray Rd Banfield has taken good care of better than this one. I’m never going back to this one again.
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June 2023 by lorayna diaz
They were able to get my dog seen right away for a foreign mass, and were able to schedule a surgery right away. Would definitely recommend
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May 2023 by Rosana Madrid
My brother took his dog to get teeth cleaned/extractions and they overdosed his dog with the anesthesia. Their excuse was terrible, they said because they had two chihuahuas that day, like they didn’t know which one was which. Not a great excuse for a very big mistake. Thankfully my brother’s dog was able to recover. Please train your staff better. Other than that, they’ve been helpful.