-
February 2024 by Barbara c
Constant "misinfomation" by agents, fraudulent activity by bank/ agents
-
January 2024 by Quynh Yubeta
Great service! Mario and branch manager, Chris, were very helpful. Thank you both.
-
October 2023 by Conner “Food Man”
I’m glad I’m not the only one who has realized that this bank is one of the worst. I would suggest to go to LITERALLY any other bank then this. Zero customer service and they like to take your money (in the tens of thousands) and hold it past the hold date and give no explanation and say just try again. Too bad negative stars isn’t allowed on google.
-
September 2023 by Jessica P.
Not the best banking center. Customer service is D grade and they make simple errors when doing there job. Long wait lines and overall, very poor customer care. More people but less quality of standards for sure.
-
June 2023 by Gina U.
After my loved one banked with you for 40 years you let her be a victim of fraud. NO ONE will even call back. Their lack of response is negligent and criminal. We are left with no answers.
-
February 2023 by Biryani Bites
Worst ever branch this has been ! This branch used to be very good before good customer service and hospitality but now its worst there is a new manager named Gilbert.C doesn’t even know what the value of anything ! My name is very long so my employers gave initials for my last name i have cashed the cheques here before with same name and initials today the teller doesnt know what she called the manager Gilbert.C he says before they did which is last month but now he wont do it! And he gave a d*** example that its ok with initials in debit card but not the cheque ! Worst worst worst branch ! No wonder this branch has lowest rating lately maybe because of Gilbert.C !
-
January 2023 by Kiran J
This brach is awful. Lot if people but they do not work unless you have appointment. They will be hiding inside.
-
July 2022 by Kellie Rosinski
Possibly the worst customer service at a bank ever experienced. Lady behind us said she tries to avoid this branch for that same reason.
-
November 2021 by Kelly K.
Pulled up to the location and they have a security guard and I wondered to myself why until I met the b**** teller. Don't go to this bank!
-
November 2021 by Daniel Mccrobie
wait on hold and then it rings for 6 rings. You can go back to the main menu or it dumps you out of the phone system after they tell you that everyone is assisting someone else. Brilliant
-
November 2021 by Brandyn Tillman
Poor woman is the only teller, yet you have a useless greeter pacing around. Cross train him or something and get her some help. Not rocket science.
-
November 2021 by Mina winski
Disappointed in the staff here she totally lie to my face about the bank fee, I don't understand how you charge a minor bank fees ridiculous
-
October 2021 by Az L.
STAY AWAY ! BE CAREFUL! If I can give this location a 0 stars I would. Worst customer service. Waiting almost 1 hour for a teller so I can make a deposit. I hate them, every time I go in there I need to wait to transfer my money or wait forever to get a wire transfer or even get a cashier check. Because of this poor customer service I hate Bank of America. Never going there again. Fariborz Moradi Kouchi is the worst manager there. After he verified my husband's information and we got a text to the phone to verify it's him. This guy did not want to give us the $$. Worst place ever. It's my money. I'm closing all my Bank of America account because of this d*** a*** Went to the location on Scottsdale & Bell and gave them a code from my phone and my ID and the transaction was done in 2mins. Without any issues. Stay away from this location.
-
October 2021 by Ami H.
If I can give this location a 0 stars I would. Worst customer service. Waiting almost 1 hour for a teller so I can make a deposit. I hate them, every time I go in there I need to wait to transfer my money or wait forever to get a wire transfer or even get a cashier check. Because of this poor customer service I hate Bank of America. Never going there again. Fariborz Moradi Kouchi is the worst manager there. After he verified my husband's information and we got a text to the phone to verify it's him. This guy did not want to give us the $$. Worst place ever. It's my money. I'm closing all my Bank of America account because of this d*** a*** Went to the location on Scottsdale & Bell and gave them a code from my phone and my ID and the transaction was done in 2mins. Without any issues. Stay away from this location.
-
October 2021 by Desiree Hirsch
Thank you .Anthony for helping me you are a wonderful employee and I would like you and your boss to know that you’ve been helpful very understanding you carry yourself very well very professional and I appreciateEverything you did for the last couple of weeks helping me out thank you again.I hope you get a promotion you deserve it thank you again for being so helpful and understanding
