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January 2024 by JM P.
The manager there was really helpful, kind, and professional. Explained everything on how their process works on getting me a refund. I would highly recommend going to this specific location.
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December 2023 by Victor lopez
Couldn't get an appointment online no one returned phone calls or answered the phone. And when I showed up in person an hour before close they said they didn't have time to help.me open an account. I didn't realize it was so hard to give a bank your money
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October 2023 by mike zolja
No tellers at their places. And they put a 7 day hold on your check. They send paper copy out same day and said paper copy is destroyed.So, you your money is being held a hostage. There is a hold and paper copy has been destroyed.Manager is of no help.Worst branch ever
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August 2023 by John A
I've been coming here for years and I know what I come here for unlike some people in these reviews who are clueless to what a bank visit entails and the services offered. The bank managers, bankers and tellers are friendly and knowledgeable. To those complaining, educate yourselves first and be prepared before your visits.
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July 2023 by Jim Keller
Bank of America services at any branch is weak, but this one in particular. Went to notarize a document and they chose not too because they didn’t like the way it looked…they were notarizing my signature not the document, lol, what idiots. Thank you UPS store
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March 2023 by Jose Flores
Great staff great customer service as soon as I walk in and greeted by Marvin and was quick to help us great experience overall !
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January 2023 by Davon
Don’t go to this location for an ATM use. I’ve given this ATM two chances and I’ve learned my lesson. First time I made a cash deposit the ATM crashed and I wasn’t able to complete my deposit it at least gave me my money back today I gave you another chance assuming they had fix the problem since it was a couple weeks ago and it crashed again but this time it took all my money. And now I have to wait 45 days for this transaction dispute and people need their money especially at a time like this with inflation and price gouging society. I’ll just go to the one on seventh Street and Bell from now on.
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December 2022 by Jennifer Sanchez
Takes for ever, the older lady just takes her time doing nothing and there’s only one other teller. Waited for over 20 min just for her to call the next customer
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September 2022 by Marco Felix
It was a good experience. The drive thru was clean, there was no waiting line in the drive thru lane. My transaction was short and fast.
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August 2022 by David F.
Bank hours on the door say open until 5pm, bank hours via the automated phone line say open until 5pm...second branch I've come to within the last 30 minutes and they are closed. Happy Valley & I-17 due to employee shortages and Bell & I-17 due servers down?!?! Come on Bank of America...get it together!!! #bankofamerica #sucks
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August 2022 by Rohit Kumar Reddy Reddy
Very pathetic service.. we had booked appointment at 11 and arrived little early too .. but had made us to wait till 11.30 .. whats the point of having an appointment.. waste management..
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August 2022 by Donna Ashton
Horrible line, rude service, tellers that don't even count your money back for you. I would give zero stars if I could.
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July 2022 by Gary B.
There is probably over a dozen people in line. Only one teller. I'm only here to make a deposit. At other locations a banker will come up to see if you're doing just a deposit and pull you out of line. Evidently this one does not do that.Probably two or three bankers standing around doing nothing. Definitely would not recommend this branch.Came to this one because the branch on seventh Street and Bell was closed for some reason.
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July 2022 by Von
Some of the worst customer service k have ever experienced in my life. The bank teller couldn’t produce a smile. Couldn’t greet me. Couldn’t apologize for wasting my time. The managers there forget about them. They are ridiculous. No wonder tellers treat customers like garbage
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May 2022 by Andres Garcia
so im on lunch break and i need to get some of MY money and i was waiting in line fo the atm machine just to to waste my time because the machine wasn’t even working thanks for wasting my time and my money! worst bank to have
