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December 2023 by Dunar Raynor
Nice folks! Knowledgeable.I've been bringing my vehicle every time something goes in that I can't take care of myself. Recommended mechanics!
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December 2023 by Brittney Bieber
This is a late review. I bought an oil change from them on Groupon in June and set up my appointment at least a week early. When I got there they did not have the oil I paid for I was there for over an hour before they even said anything. It took over 2 hours for the oil change. About 2-3 weeks after my oil change my engine seized from not having enough oil (I have been out of a car now for 5 months) ? now I have to pay over $3000 to get my engine replaced and put it. Definitely not happy with the service
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October 2023 by Jessie Johnson -AZ
I needed the brakes repaired on my Mini and was referred here by a friend (also a Mini owner). She said they wouldn't overcharge me and that they were honest. She was right! Sebastian was a pleasure to work with. I will be bringing my car back to Bays for any future work I need done. I'm happy to have found a reputable auto repair shop!
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September 2023 by Marilynn Spiegel
I had an emergency with my car. I pulled in, they were busy. Sebastion came out and talked with me. He was so polite, so respectful I was taken aback.My car needed a new alternator. They checked everything. They gave me an estimate. I left my car overnight, it was finished with a new alternator the next day. They checked my battery, they drove it to make sure it ran well.They washed my windows, wiped down the inside of my car. They treated my decades old Toyota as if it was brand new.Sebastian is the Service Manager and he was most helpful and gracious. He made a tense afternoon in 100+ degree heat a pleasant experience.Services: Electrical repair
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September 2023 by Melissa Hauer
Purchased a Groupon for a full synthetic oil change and made an appointment for that week. I was really impressed with the comfortable lobby that even had a table in case you needed to get some work done while waiting, along with coffee, tea, water, and ice cold AC! Patrick was quick to help me, and kept me in the loop when something came up and asked me to come back for a follow up to make sure everything was a-ok before my road trip. I'd highly recommend Bays for their customer service, cleanliness, and efficient service.
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September 2023 by Kevin B
Sebastian went above and beyond for what I thought was difficult yet made it simple work. He is super personable, knowledgeable, and overall very easy to work withI have yet to find a good mechanic that is like him let alone trustworthy. Finally, I’ve found a gem!Thanks Sebastian and bays, I’ll be back for all of my car needs in the future!y
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September 2023 by Mr. basil and garlic Bistro
Great auto repair store Pat the owner is so knowledgeable and very personal that he’s a very straightforward kind of mechanic. I would trust him with my vehicle which I have thanks Pat plus the gentleman in the front office. I think his name was Sebastian was a great help as well, thanks again!!Services: Tires
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July 2023 by Noémie Luce
Stopped in here when I realized on my way to work that I was completely out of oil. They topped it off for me at a low cost (cheaper than buying two qts. from AutoZone) and had me on my way in 10 minutes.Staff was friendly and kind. I will be returning for an oil change when I need service again!
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July 2023 by Jeremy Titus
Patrick and Holly were both super nice and went above and beyond for me when I got my alignment done, even swapped my back tires out with the front and they didn't need to do that. The office is clean and nice with ice cold A/C (which was awesome). Very professional and the employees had great attitudes, I'll be coming here while living in the Phoenix area for sure! Much appreciated!
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July 2023 by Wayne Cunningham
These guys are amazing. I took my barely running work truck to them. They got it back to me a day earlier than planned and way under the estimated price. It's back on the road and running awesome now. I highly recommend Patrick and Sebastian at Bays. I'll be going back with my other vehicles.Services: Auto engine diagnostic
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June 2023 by Emad Avazpour
I had to have an entire gas tank and filter replaced. It is an expensive (Over $ 1200) job and because the bottom of the car was so rusted (east coast car 2000 model !! ) it needed special equipment. Luckily for me:* These guys had all that.** Tech was a 30 year experienced Honda Mechanic***They are extremely fair in pricing (less than half of what I was told elsewhere!)****They do NOT try to "sell" you on stuff you don't need.I can't believe my luck , that such a perfect Gem was sitting right in my neighborhood!!!Thank you Sebastian and Eric and the rest of you guys...
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May 2023 by Esquivel Elia
Sebastian has great customer service skills and professionalism as soon as he answers the phone he sounds welcoming and nice the waiting room is very nice and clean they have AC TV Coffee Te maker and there is water. They did a great job with my Nissan I’m back to get an oil change on my Infiniti. I recommend this place they are courteous friendly clean they have a nice comfortable waiting area and they did a great job with maintenance on my cars.Services: Oil change
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May 2023 by Jonathan Lifshitz
Sebastian at the front desk loves cars and is very personable. You're welcomed and expected based on your appointment. Clear timelines are provided with updates as needed. Car drives straight after the realignment!Will come back for an oil change!
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May 2023 by Terri Compton
I recently found Bays when I was searching for a nearby shop for an oil change. I’ve since had a wheel alignment and once again my experience has been very positive. Sebastian is their service writer and has excellent customer service skills and is a great representation of the company. He is personable, knowledgeable and makes you feel very comfortable. The service technicians provide a list of upcoming maintenance to pay attention to, but there is no uncomfortable pressure to schedule services. I’ve been very pleased with my experience.Services: Tire rotations
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April 2023 by whitney Winston
When I say the BEST place to go I MEAN THAT. I been dealing with shady repair places and expensive FIRESTONE…when I say they are not about picking your pocket and about ACTUALLY fixing your car…they do JUST THAT! I be scared as a women that I would be taken advantage of but they listen and they helped and when one Mechanic say its one thing when it really isnt they just want your money BAYS is the truth and they have the BEST CUSTOMER SERVICE…..i will foreva come here and REFER ALL MY FRIENDS AND FAMILY PLEASE COME SEE FOR YOURSELF.!!!!Services: Oil change