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March 2025 by Juan Hernandez
horrible service
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February 2025 by Peaches Lindsey
this is the worse Bank I have ever experienced
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November 2023 by Lilia Duran
I spent around 40 minutes waiting at the drive tru! Plus you have to fill out the paper to deposit or withdraw! They say they can't fill it, you have to do it! I've been to other locations and none of them are like this, only here!
The guy who helped me was very friendly but told me that there was a long line and that it would take a while because I was alone!
I think they should have more staff!
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November 2023 by Dannette Flores
This bank is the WORST!! Today 11.23.23 I went in to deposit a check and the large old grumpy woman who appears to be in charge of yelling. Told me I couldn't park where I parked. Naturally I ignored her and she had to say it again and I told her to have ot towed to shut her up. Their only parking spaces for customers are blocked off by barricades due to the light rail work and there is NOTHING that reads not to park parallelto them and i was not parked near the red curb. It would help if the employees would park in the back/north instead of using up all the spaces to the south leaving a place for customers.
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August 2023 by Maria Lara
Horrible bank im differently changing banks
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June 2023 by LaToya King
After 9+ years with PNC I have lost my home and loss my unborn twins due to South Mountain PNC Bank, bank error. PNC acknowledged their error which caused me great stress and also caused my family and I currently to be living out of a hotel. Well to make a long story short I got a cashier check from them in January 4th 2023 to pay my rent, come to find out the Bank Teller Samuel didn't complete the transaction correctly, making the check not valid. I wasn't notified and they didn’t try to fix the situation at the end of the banking day or the following day, when Samuel’s banking transactions didn’t balance out. My landlord didn't make me aware of this bank error til March 2023. The outcome of this bank error caused an eviction to my family and I, Banyan Preserves thought it was a flagrant check after trying multiple times to process it. After being passed on to multiple PNC agents in different departments , they basically told me YOU’RE SCREWED due to their bank error. They can’t help me but they can make a documentation of this bank error and wish me luck. I’m just asking South Mountain PNC or those who have the authority to make things right
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November 2021 by Margarita Herrera
Very poor customer service, I sat in the lobby for two hours before they told me I had to make an appointment, then I did make an appointment then when my appointment came up the bald guy told me to wait and he took another person in my place, very poor customer service
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September 2021 by Joseph Dunphy
Great location. Called said I dropped a 20 in the lobby . Very nice.
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August 2021 by Kylee Parlanti
Friendly staff
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June 2021 by tomas Herrera
Excellent service, the only thing is that for now it is closed and there is no notice of when they will be back in service.
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November 2020 by John Hunter
Came to open an account waited an hour an a half to watch others come on and get tended too.
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May 2020 by Otelia Garcia
I was charged 3 over draft fees when my account shows I had money to cover all 3 transactions. They are deceitful thieves especially during this time where people are out of work and low on money. My husband is an essential worker and they are literally stealing money out of our account on bogus fees. I'm calling CBS5 on your side Monday to expose them.
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November 2019 by William Hughes
Great service! Great people!
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August 2019 by Shannon Gill
Opened an account here and it's been the worst decision of my life. This bank is the worst bank for a walk in service as they don't apparently staff the location. There has been at least 10 people in line non stop with 2....did I mention 2 tellers and 1 personal banker. I have been here for over a half hour waiting for the personal banker who had no clue how to help the customer in front of the rest of us waiting. He has called 5 or 6 different places for help. How about staff your location or maybe ask the customer to wait a min and help the others that have been waiting for soooooooo long. Like I said he has no clue how to help this man but yet the line keeps building and building. I work across the street and need to have a bank that is print in customer service. Hello chase here I come!! Still waiting to close my account as I write this review. Horrible service do not open an account. Ps. They hound me for my mother as well who has passed away and I've given all the info almost a year ago they won't stop harassing me
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August 2019 by Mercedes Mo
This place is so unprofessional I called 4 times for someone to answer my question about my account and the second time I called someone picked up the phone and it sounded like a females voice and she said bye as I was about to say something and hung up the 3rd and 4th time I called back no one answered so I gave up and had to call a different location for help .
