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March 2024 by AWI SNOW
I want to give a shout out to the Branch manager that Olga A.Velasquez is fantastic. As far as online customer service/phone CSR/managers and payment centers, no. I would NOT recommend this bank. I had automatic bill pay that did not auto pay. And bc of that.. You get put in collections for less than 30 days late, ? And when you pay in full with a checking account on file??.. collections says we don't have it...thats the regular dept. A manager had already talked with me about a hardship even though I said I'd pay in full. Apparently collections was the way to go. I'm paid in full..now.. and good riddance. WAY.. Better service at American Express or other visa/Master card banks. At 30% interest I'd never bank here again and one late fee?? Was IT worth it?? . bye pnc.
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March 2024 by Obi Arah
This is the worst run bank I have ever been to. I am currently re-opening my account in the HALLWAY, while others are in office. Giving out my social security # with people in the lobby. This is a disgrace and the worst service I have experienced. This is why this bank is failing. This is why Chase is a primary account and PNC just a secondary account. DISGRACEFUL
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February 2024 by Sheri D
This is a terrible bank to do business with I'm on Social Security Income the blocked my account and told me I don't fit in. What's that about if you can tell me because I sure haven't got a clue today is the 5th of February still no check can't pay my rent or anything. So if you can't trust your bank who can you trust? Do bank with PNC there a terrible bank. ???
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November 2023 by angela f.
Y’all need more tellers
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September 2023 by Josh Bailey
Slow. Not helpful.
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June 2023 by Ben Fisher
They were nice and helpful. The line moved pretty quick.
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June 2023 by Jose Castillo
No help. They just direct you to call customer service yourself
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January 2023 by scott ricks
just to get the change i have to wait 20 minutes in line
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December 2022 by Carlos
This place has the rudes persons ever met and they don't let you see a banker and they have a sign outside with a url and when it's your turn they ask you if you made a appointment online worstes place ever not the bank but the person that's in charge she acts like she owns the bank that's why this place is always empty and it is gonna go out of business soon. 0 stars for this place.
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November 2022 by Anavid villanueva
So they charge you 7 dolars if you dont keep 500 in your account i dont know about all people but to me thats not cool
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August 2022 by Kat
Love my bank & the people who work there! Very friendly & helpful!
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August 2022 by Cassandra Tino
COMPLETE MESS! THEY ARE AWARE OF THEM SCAMMING ALL WHO HAS AN ACCOUNT WITH THEM. THEY DONT SEND OUT LETTERS OR NOTICES LETTING YOU KNOW WHAT IS BEING DONE WITH YOUR ACCOUNT! OLGA IS VERY RUDE AND SHOULDNT BE WORKING IN CUSTOMER SERVICE SINCE SHE DOES NOT KNOW HOW TO SPEAK OR RESPOND TO CUSTOMERS ! I WOULD NEVER RECOMMEND ANYONE TO THIS BANK! BBVA WAS BETTER , THIS IS THE WORSE BANK IVE YET TO SEE IN THE 10 YEARS OF HAVING AN ACCOUNT WITH SOMEONE. NEVER AGAIN WILL I SEND ANYONE ELSE TO THEM NOR OPEN ANOTHER ACCOUNT WITH THEM ! IF I COULD GIVE THEM ZERO STARS AND WRITE A REVIEW I WOULD.
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December 2021 by waylon602
Their notes don't match in person with what is told over phone when dealing with your accounts. Complete mess of those merging business accounts from BBVA. Don't bank here
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November 2021 by The Reiter Family
PNC is by far the worst bank! Do NOT bank with them. Their customer service is absolutely horrible. I’m highly disappointed that BBVA Compass changed into PNC.
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November 2021 by Allen Yalda (Ninos Yalda)
So It has been the worst experience and a nightmare with Pnc and the whole transition that took place in Phoenix. So my debit card was canceled because I was a PNC customer I moved from Chicago to Phoenix so they canceled my card with informing me or anything. And I went to request copy of statements they charged me for the statement and I have to wait for 5 days to got pick them up. And I am giving them 3 stars because the young lady who helped me was extremely nice nothing more than that
