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March 2024 by Lucy E.
Went into the store to buy a speaker and no one was available to offer support even asked for assistance and no one showed. We ended up leaving the store. It was not busy at all. Employees were standing around not busy whatsoever.
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February 2024 by Tomasz Ryszewski
They have items on display, that are no longer available in stores or online. The manager even refused to sell a display item.
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February 2024 by Fabiano Candido
The network was once a paradise for electronics shopping, but it is still very good. There are always good product options and some promotions. It is possible to buy Apple with some discounts if you search the store well. A must-see for anyone looking for computers and cell phones.
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January 2024 by Joseph Rodriguez-Amaya
Bought a DJI Mini 2 drone. Received great customer service.
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January 2024 by Bahar Orper
They didn't have what i was looking for in stock Ammon called other stores to find what i need from Chandler location. Thank you Ammon for greeting me and help finding what i need.
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January 2024 by Punkrock Barbie
Customer service was excellent. My transaction was complicated, but they were super patient with me.
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January 2024 by Glenda Meyer
We have recently purchased a lap top, television, and computer. The customer service was excellent
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January 2024 by Henry S.
BEWARE: The Geek Squad service is staffed by liars who come to your house, damage your appliances, and blame you for the damage to avoid warranty coverage.
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January 2024 by Anthony Stram Jr
We needed to return an AV Receiver, bought the wrong model. They took the return and did the exchange with no issues.
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January 2024 by Paulina Corona
Very professional quick and helpful when one is lost! Thank you guys for your help and hard work!
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January 2024 by D CO
Black Friday Deals are often not deals....let me explain....We have probably shopped for the last time on Black Friday with Best Buy.The TV we bought was faulty.Went to customer service and showed them what the TV was doing, and the customer service person quickly said he knew what they was. He said to bring the TV we had just installed, but purchased on Black Friday, back along with of course legs remote etc.He said he would hold the TV we would exchange for.We disassembled and brought TV back and a different customer service rep tried to charge us like $300 difference.We finally asked to speak to manager, who agreed to do an exchange for a downgraded TV.The manager said they usually don't sell the model we had bought. Good to know, this place is like Fry's Electronics, which sold what seemed to be faulty or one offs or discontinued troubled models and then it was a run around to exchange as they didn't have the "special" anymore.We were offered a refund, which of course would not have accomplished what we did and waited for during Black Friday mad rush.Certainly recommend avoiding Black Friday specials at Best Buy as I believe the main attractions are old models, close outs, or ones offs.Not what one would expect.We hope we have a working TV, but it wasn't the one we wasted our time on for Black Friday mad house. The
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January 2024 by David Potts
Great costumer service
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January 2024 by B Isreal
Waited in line for a while to pick up an online order. Once they got a car to come assist the people waiting, yhe whole process was quick and easy
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January 2024 by Cindy Schwank
Like all the others, sometimes hard to find a store clerk, and when they are busy with someone else, it can take time.
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January 2024 by Jeff Nowell
Greeted friendly when I walked in the store. Good products and I found what I was looking for. Cell phone holder for car.