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March 2025 by Ivette Upchurch
If I could leave a negative 1 star on this place I would. I have never ever ever wrote anything negative about any place I’ve been too even if it was awful but this location and one particular employees attitude was THAT bad to where I am sitting in my car right now outside this location writing this. I asked a very simple question because the employees are suppose to have more knowledge on tech stuff right? This employee talked to me in such a degrading way that it made me feel so stupid for even asking for help. They did not even bother to offer me the assistance I needed and instead sent me to the back where my device was located. I stood there looking stupid as he instead walked another customer over to help him out. Trust me we have all worked lousy jobs but at the end of the day aren’t employees there to HELP? I’m sorry to everyone else at this location but this one employee left me not wanting to come to this location ever again. I won’t post the persons name but if management wants to know who it is I would be more than happy to let them know.
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March 2025 by Aaron Janz
Worst experience I’ve ever had at a Best Buy. Had to wait in line 20 minutes at the place they always have done our screen protector replacements in the past, only to be told that we had to go do it through geek squad, which was a line over a half hour long. We also saw them installing other screen protectors on phones in the first line that the girl said didn’t do screen protector replacements. In this hour long process to just purchase a single screen protector and get it installed, I had to go to the bathroom, so I ran over to the bathroom to find it locked with a passcode, so I had to go stand in another line to ask for the passcode to not soil myself in a Best Buy. All the while, I have my elderly father in a walker with me, and they did absolutely nothing to expedite the process when they could see that he was visibly struggling and just needed to be done. Every step of the way, there was a complete lack of help and a complete lack of empathy for an old man who just needed his phone screen protector replaced. In the past this has been a five minute process. Pay for the service, pay for the screen protector, get it installed. This Best Buy does not care about their customers in the slightest.
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March 2025 by Richie Rich auto parts phx az
Orded on line went well
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March 2025 by Tracy
My daughter bought the wrong case for her phone today. She went right back into the store and they refused to either exchange or refund the case!!!!! They said it was because she paid with cash. Absolutely ridiculous. That is the last time my family will spend money at any Best Buy.
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March 2025 by Caitlin Guenther
We had to have wandered around the computer section to buy monitors for a solid 15 minutes speaking out loud hoping to talk to someone. We finally bothered an associate to ask about the sale they had signs for and without looking up we got a "I'll have to get you someone else for that". When they decided to go find someone a kid came over and knew nothing of the sale and proceeded to show me the sale online from his phone.
They had good prices and a good selection, and I'm glad I got to see the differences for myself but dont come for the service though. I'm doing my own research and just buying online.
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March 2025 by Lori Perrone
Terrible experience, a bunch of employees sitting around chatting (maybe 7), we asked 3 different people for assistance and they all said they couldn't help. We asked for help with routers, sounds bars and sonos.... they need to train their employees to be more helpful.
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March 2025 by Jeannie Dunn
I went to Best Buy after shopping for a range for three days. It was Presidents’ Day weekend and everyone was having a sale. I decided to buy my range at Best Buy because they told me that they would have 10% off if you signed up for a credit card. They also had a $90 credit from LG. I just got my card and signed up for the website and was on hold several times with people I could not understand. I finally got to a supervisor because my credits were not on my account. They told me that they do not Put the benefits on your first purchase, but on your next purchase. I was not planning on making any more purchases there in the near future and ask them to credit my account. They would not. I was going to give a one star review until I called the actual call center locally. I talked to Nate B and he was very helpful in finding me a price match of $100. Thanks, Nate, you really helped me out a lot. I would suggest making sure you know all of the information before making such a large purchase.
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March 2025 by Robert Higgins
Didn't have what I needed
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March 2025 by Julie Javorka
Visited to get a Jitterbug phone for my mother. Turns out, they no longer do the activations in-store for the Jitterbug. Calling from home for activation was easy enough, however Best Buy may want to note this on their website to save people a trip, and recommend ordering the phone online.
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March 2025 by GIgi Yoda
Got everything we needed
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March 2025 by Desiree Cathie
I returned a cellphone case today that was purchased 2 days ago, the case didn't work well with my phone holder in my car. After returning the case in the original box and undamaged, Best Buy Corporate then placed an external hold on my $54.04 return credit. So in my account there's a credit and then immediately after there's a POS debit -$54.04. This is unreasonable to treat a long time customer this way. The Store employees were unhelpful.
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March 2025 by ｉ ａｍ Ｓｏｕｌｓ
Horrible business. Employees are too busy on their phones to assist. Don’t buy from this company, they will rip you off. Geek squad is also useless.
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March 2025 by Mikayla Walder
Closed permanently
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March 2025 by Magoo
My boss sent me here to return a TV that was damaged during delivery. I went in to the store around 4pm and let the person know by the door I needed help getting a TV returned. I stood next to my truck for about 15 minutes until two young men asked me if I needed help. They carried the TV into the store for me. I explained it the company I worked for had the best return protection plan. They proceeded to unbox the TV ignoring me giving as I was explaining what happened when they delivered it. pointed at the box and said you bumped it here and that damaged it. I told him first off this isn't box that it was delivered in. It 's the box from the TV that replaced it and took look at the numbers on the box. We came in earlier and picked up a replacement. But instead of looking up what warranty\protection plan and reading the notes on account they went into blaming us immediately. And the manager was very rude that came over trying to resolve the satiation. After looking up account they credited my bosses account.
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February 2025 by A McQueen
Easy access off the I-17.
