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February 2024 by Gerhard Gallifant
Was unable to get printer cartridge. Put of most fo cannon
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February 2024 by Cadet Nation
Me and my girlfriend went to this location (thunderbird) 3 times on 2/9/24 to pick up an Apple Pencil, for a new iPad we had purchased elsewhere earlier that day. We went and picked up the one we believed was correct, and ended up being wrong so we brought the incorrect pencil back, typically no big deal it was less than an hour with no problems to the pencil itself, at the register the girl helping us (believe her name was Kaitlyn) kept talking over us and was extremely condescending, and rude the entire time we were there she would make over exaggerating gestures towards us. She kept going on about how we needed the second gen pencil and that we gad the first gen when we actually had the usbc(which does not specify which gen) and when we tried to correct her about it she would ignore and talk over us, saying that we needed the second gen and even after showing her online which one we wanted because the description said that it was compatible with the iPad we had she still ignored us, and spoke over us saying that we needed the second gen. And that "how is it going to work without second Gen?" so we decided to pay the difference and try it. Well so to speak it was not the right one so we went back again and ended up talking to the same girl. We explained that it still did not work, and was not the right one she ended up, just pawning us off to geek squad. To try to fix the issue. To which they did. While we were talking to geek squad. She walked by a couple of times, staring at us and rolling her eyes, making over the top expressions, and overall was extremely rude. Even though geek squad managed to fix our issue, and the guy who worked with us was extremely polite. (Victor) we will not be returning to this location and will go elsewhere.
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February 2024 by Mike Bonney
won't have product ready when you buy online when it says one hour.
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February 2024 by Cadet N.
Me and my girlfriend went to this location (thunderbird) 3 times on 2/9/24 to pick up an Apple Pencil, for a new iPad we had purchased elsewhere earlier that day. We went and picked up the one we believed was correct, and ended up being wrong so we brought the incorrect pencil back, typically no big deal it was less than an hour with no problems to the pencil itself, at the register the girl helping us (believe her name was Kaitlyn) kept talking over us and was extremely condescending, and rude the entire time we were there she would make over exaggerating gestures towards us. She kept going on about how we needed the second gen pencil and that we gad the first gen when we actually had the usbc(which does not specify which gen) and when we tried to correct her about it she would ignore and talk over us, saying that we needed the second gen and even after showing her online which one we wanted because the description said that it was compatible with the iPad we had she still ignored us, and spoke over us saying that we needed the second gen. And that "how is it going to work without second Gen?" so we decided to pay the difference and try it. Well so to speak it was not the right one so we went back again and ended up talking to the same girl. We explained that it still did not work, and was not the right one she ended up, just pawning us off to geek squad. To try to fix the issue. To which they did. While we were talking to geek squad. She walked by a couple of times, staring at us and rolling her eyes, making over the top expressions, and overall was extremely rude. Even though geek squad managed to fix our issue, and the guy who worked with us was extremely polite. (Victor) we will not be returning to this location and will go elsewhere.
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February 2024 by Rob Richardson
Still a good place for electronics, but their stores are offering less displays and more online focus
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February 2024 by Canal do Andraus
Not so good. Empty shelves and not interesting sellers.
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February 2024 by Ashley Knows
Didn’t find exactly what I was looking for this time but alsway score a minor deal on something I just can’t live without every other time I stop in Best Buy!
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January 2024 by Thad's Bangers
1/10 would not recommend. The management is horrible. Don't even bother calling the phone number, you just get a call center!! Best Buy has gone down hill quick!!
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January 2024 by Beyond Caregiving
New staff at register was confused and caused a 20minute delay in me checking out. Staff that have been working there a while were very helpful. Draws a pretty classy crowd in this part of phoenix. Never thought feeling trashy would feel so good.
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January 2024 by SAM Smart
This store has everything related to electronics and a whole lot of appliances too. Their sales are excellent. Most important thing is that their staff is very helpful and very knowledgeable. I learned a lot recently when I went in there to search for an item
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January 2024 by Katherine Comer (Katie)
Has whatever I need. Thanks for that!
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January 2024 by David Carro
The Security guard looks like he is part of the swat and is armed to the teeth—other than that, your standard best buy.
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January 2024 by SAUL CALDERON
Didn’t have what I needed
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January 2024 by Leah
Always clean and all the employees are extremely helpful! ?
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January 2024 by Astrid Avila
Quite expensive, you can find the same or better things in other places, it is totally overrated.
