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January 2024 by RussT Thomas
Nothing much for me
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January 2024 by Tia Byrd
Small sporting goods store. Employees were friendly and helpful
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January 2024 by J K
Excellent selection and service!
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January 2024 by Cheryl Mcgurthy
Good prices, great shoes.
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December 2023 by A J.
Wow what a poorly managed store with staff that take their lead from the manager. Don't spend money here. Go to Dick's!! Online it said they have the item, which is an in-store only purchase. I went there and they didn't have it. That happens-I get it. But the way they, the lackey at the register and the completely indifferent manager, treated me was completely indifferent and seemingly annoyed that I would even ask for it. Lol. The Nub said, "it's only the three of us here. Ugh. I dunno. What do you want me to do?" (My count put the shoppers at 3 plus myself while I was there. Not that they were helping any of them!) Manager said, "We probably have it, but it's in the back packed up in a box or something. It's seasonal." Like you want us to look for something to sell to you and take your money in return?!? As If!! The concept of customer service is DOA here. Update: the Big 5 store 7 miles away had them and was very friendly and customer oriented!!
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December 2023 by Jim Fitzpatrick
Lots of workout and hiking shoes
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August 2023 by Greg S
Best customer service I've experienced in a long time. I was greeted as soon as I entered. Thomas, the young man working in shoes was very helpful and knowledgeable. He understood his business and offered other options when they didn't have exactly what I was looking for. The manager, Jason, was also very accommodating. Store was super clean. If you ever had a bad experience at a big 5, take the time to drive to the Paradise Valley store and experience a 5 star store.
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July 2023 by Tyler A.
This is more about Big 5 policy. I recently went to Water Wheel in Payson and got some water shoes to be safer and have more fun there.Walmart had none left so I went to Big 5.I got a size 10 pair and I'm a 10.5 normally. They felt good in the store but then as soon as I was walking around in them I could feel a whole inch of extra room in my shoe even though my toes touch the ends of my 10.5 Nikes. I didn't get the cheapest ones, I got a decent looking pair for $20. I brought them back a few days later because there's no return policy listed on the receipt.They quickly shut me down because they touched water even though I stated it's not just a return I'm dissatisfied with this product because it's not made correctly. They offered me a 10% discount on a new pair. Thanks for nothing Big 5. I didn't want to shop there but I was in a bind, and I will make sure never to come back. Walmart would have refunded or exchanged them if they had them in stock. And your equipment should be better than Walmart not worse!
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May 2023 by Beth B.
I've shopped at various Big 5 locations in the past and was surprised at the lack of service at this location. When I walked in the store I was greeted and asked what I was looking for ... softball cleats. The staff member confirmed they were in the shoe section so I headed that way. It took a few minutes to locate the cleats and once I found them it was unclear where to find the size selection. I think I was the only customer in the store, but the two staff members were chatting away and too busy to help. My advice is don't waste your time here. There are plenty of other options available.
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April 2023 by Alice Pyne-Jahneke
Went here to get some ammunition for a shotgun and a 45 Ruger. They had plenty of shotgun shells but didn't have any ammunition for my 45. Sales staff is courteous and helpful
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April 2023 by T Ehmann
Joaquin was great helping us select shoes. The quality and price of everything was perfect.Ben the individual at the cashier was awesome as well.
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April 2023 by Brandt Chatlin
I love coming here for all the sporting and outdoors goods that I enjoy an 8in x of my outings to the playgrounds or two lakes I have a place to come that I depend on and I enjoy
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March 2023 by Bill P
They had what I was looking for and I was in-and-out of the store within 5 minutes. Great service!
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February 2023 by Is-A- Bel
Great selection of clearance items and regular items. The store was clean and maintained. The workers were very courteous and helpful.
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February 2023 by DJ Wright
I found a good pair of Ski Gloves at an affordable price from the best selection I found in the area. Top quality gloves are going to run over $100. I got this pair for less than $40.
