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November 2023 by Lisa H
My experience at Big O tires was remarkable. I went in for an oil change and they looked at it and saw that my vehicle had not had any service for 7 years. I was told that it would be the best thing to have it done, so I had them take care of it. The employees were friendly and made the wait easy.
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November 2023 by Ken Logan
Friendly, and helpful corrected issues and explained problem while showing me the part that was bad And corrected minor issues without charging me. Show a great deal of interest in my safety, and the cars health. When the car is healthy I'm safe. And can enjoy driving without worry. Road Trips are my favorite activity, Phoenix to Canada, Texas and back so my vehicle operation in safe manner is priority. Thanks
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November 2023 by Nicole K Senerius
I have been a customer at this Big O Tires location since 2021. The service guys and front desk representatives are always friendly and informative, and also not pushy when it comes to sales. I love coming here! They always do high quality work on my car and follow up with me afterwards to see how their service was. I definitely recommend Big O Tires! Kevin, the manager is great and so is Robert.
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November 2023 by Lawrence Ducat
While getting an oil change and tire rotation, notice two tires were getting worn and two had nails in them that only one could be repaired. Called Big O’s tires and they got me in right away, replaced all 4 tires and did an alignment. Plus I got a free oil change for my next visit. Staff was amazing and work was quick.
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November 2023 by Annabel Bahena
Scheduled my appointment online and confirmed within a day or so. I was there for 30 minutes for a wheel alignment. The service was amazing and the gentleman I spoke with. I had a misunderstanding and left a negative comment. The gentleman called this morning and cleared it up. It was in regard to recommending services that I know I do not need but apparently it is their way to send coupons to my mail. Will be returning since I have a warranty for my wheel alignment!
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November 2023 by William Hughes
100 per cent cool....here's WHY.... my people had a flat on I 17 and Dunlap on freeway access I came and got new tire but they were calling lady with two boys.....thirsty....hot I told the manager I needed to go and I would back in 20 minutes. After getting tire on and people on their way....I went back paperwork was ready...it was cool they let me take care of my stranded people! Kudos to the manager...Big O tires
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November 2023 by S Chester
I was getting ready to come back to Williams, AZ and noticed I had a flat tire. I found the nearest Big O to me, which was the Northern Ave location. I arrived near their closing hours. Kevin was extremely helpful and helped me through their financial program to get me the right assistance and tires. 1 hour later I was back on the road. This Big O location has excellent customer service, I would recommend 10/10.
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October 2023 by Rami L.
I only been to this location twice and both visits were for wheel alignments. Service was decent and was in and out within an hour. Only issue was the price, was a bit on the high end but I accepted just because its close to home.
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September 2023 by Phil B.
Their knowledge is seemingly limited to smaller jobs, i.e., windshield wiper replacement, oil changes, new tires, etc. If you're looking to have work done beyond the scope of standard maintenance on your vehicle, I definitely would stay away from the big chains such as Big O and stick to mechanics that actually specialize in the make of your vehicle. There are simply just too many nuances for 100s of different make, model, and types for mechanics to remember/know everything. Essentially, I was told one thing, but a quick Google search quickly debunked their assessment. Additionally, 3 different mechanic shops all had the same assessment on my issue, but for some reason this specific Big O thought different. Go figure.Nice guys though.
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September 2023 by Elijah Newman
I enjoyed my experience while getting my oil changed here! Super friendly service advisors! There was a decently sized waiting area, although the seats are a little too close together. Overall, the service took about an hour for an oil change and tire rotation. That is to be expected in this type of heat. I will most definitely return to this location for more services and would recommend to anyone needing their car serviced.
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September 2023 by Nellie Andrade
I was provided an estimate and meager service at Big O at 59th Ave/Peoria. Because I was unhappy with the service received there, I decided on the next closest location of Big O. This was one of the best decisions I've ever made!We were greeted by Roberto Avitia and his team. The thing that really turned things around for me and restored my hope in Big O was that although we went during an extremely busy time, Roberto and the team maintained their composure and professionalism while inspecting my vehicle for service.Not only were we provided a completely different quote, we were assured the problems we came in for would be resolved. And they were!In recent days the service industry has truly struggled to maintain quality customer delivery. This Big O location is the exception. Big O @ 24th Ave/Northern is where I'll bring all of my vehicles for service. They provide exceptional customer service, budget friendly options, economical quotes for service, and an overall exemplary business.Thank you, Roberto and Big O Tires 24th Ave/Northern for restoring my faith in Big O. You rock!
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September 2023 by Faith Hall
Everytime I have been there excellent customer service and experience.Very honest about what needs to be done. I had tires balanced and a/c now working. They were honest that the a/c just needed freon instead being told something more expensive. Very honest and helpful. Henry and all staff was reassuring and honest. Thank you!
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September 2023 by Hassan Baabied
They were insisting fixes I did not ask for and they were not interested to listen to my actual car issueThey were mad because I did not change my rear tires and I know it's just perfect and they recommended unnecessary stuff to pull around 2k from my bucket. The tech guys stole about 40 dollars it was in my glove compartments I couldn't talk much about it!! How to prove it to them
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September 2023 by Brianna J.
Major helped us after we got a nail in our tire on a road trip. He was extremely polite and we were out of there in 2 hours after an oil change and patch repair. He even gave us some recommendations on where to walk to get breakfast. Would definitely recommend!
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August 2023 by Andrew Ross
I was stuck 2 miles away on interstate 17 and I had to make it back to Big o which was fine with me I just wanted to make sure my tire was under warranty. When I got there they pulled me around to the back because I had a trailer on my truck. I couldn't do any of it by myself so they pulled around back, fix my tire it was under the 3-year warranty so the cost to me $24. I was in and out within a half hour great service, great people. I'm glad I went there to begin with and keep going I will keep going back. I get my engine work done, any kind of work I need done and they're more than happy to help. They're reasonable, they're all certified ,very reasonable with their prices.Sincerely Andrew Ross
