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December 2023 by Jeannette Estrada
My service was amazing due to a sweet nice handsome kind Generous gentleman with a great personality.. I was pleasantly welcome in .& My services were done in a timely matter.. great service... must I say!!!I live 22 miles away. And I prefer to go to this one due to the service that I got previously in. Which was amazing. To Where I returned to get more service done....NOW MIND U I have a big old tires two miles away.. But I prefer to go to the one on south75 TO WHERE I KNOW I GET.. Great service great WORKER / MR VINCE ...HAVE A GREAT GOOD N BLESSED DAY
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December 2023 by Janice
I will be back for more auto services, my experience went extremely well. I'm very satisfied with the service I received, the check in guy was really courteous, knowledgeable and helpful, with all the questions I with all the questions I had, will recommend to family and friends, very pleased. Sorry I can't remember the guy who helped me, very pleasant.
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November 2023 by Salvador Bustamante
Great experience, this is a hard working location and they communicate well. Overall very pleased and satisfied with the service and work performed. The financing plans were super helpful and the team was top notch. I can’t say enough about the service, it took the sting out of my unexpected mechanic visit. I have the most confidence in this team and will drive from the east valley to this location for that reason. 3 months after service, everything is great!
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November 2023 by Jesus Gonzalez
I went to big o tires for two front tires an alignment and balancing. The messed up the alignment worse than what i had it. They also couldn’t balance my tires the correct way. The rep was friendly but the technicians don’t know what they are doing or they are just lazy. I took the car to the Chevy dealership and it was a lot more affordable and tires are cheaper.
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October 2023 by Cindy Padilla
I was recently told I needed new tires due to tread wear. I had received wonderful courteous service with Big O Tires when I visited Indianapolis last year, so I decided to go in and get a quote, and if it was a decent price, to then set an appointment. I not only got a good price, but I was told the guys had time that day to install them if I could hang out a while. It was already mid afternoon, but I opted to wait and have the tires put on that day. Sure enough, they were done a little before 6, which was no small miracle given the number of cars they were working on! Very happy and the tires look awesome! Thanks, guys!
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October 2023 by Julie Rose
Been going here for a while now. Nothing but excellent service. The associates are Always calling with an update, very reasonable pricing, friendly and honest customer service, job well done, timely, open Sundays. Glad to have a place to rely on and always have access to. Highly recommend.
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September 2023 by matt lewis
6 hours to fix 1 tire and replace 2 other tires while I had to wait. 3 hour wait time to get my car into the shop and 3 hours to do very basic tire work. The next morning, the tire they fixed was flat. Had to go back and get it refunded, they pulled me in right away then took 2.5 hours to do the work. Nobody working there has any sense of urgency or care if you are living in their waiting area for most of the day. Won't go back, even for any free services they may offer. Then I find out after leaving the second time that they put both new tires on the same side instead of the same axle and now my car pulls to the left.Couldn't be more incompetent.
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September 2023 by Erin Schmidt
I had an emergency situation. Big O tires saved my life. I came last minute and was kindly helped by the employees here. My car was fixed and the cost was affordable with a great warranty plan. The guys here know their stuff and are hospitable. Everything was explained and shown to me in detail. I was comfortable in air conditioning and offered a drink. The TV was on a good channel. Awesome place!
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September 2023 by Joanna Gonzalez
Went in as a walk in and even though they were booked for the day and short staff. They were able to work on my vehicle and get it done within a timely matter. Very happy with the service received.
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September 2023 by Alfred F. Hogan Jr.
Went to get my tire fixed, it had a piece of metal and went flat. We got there at 10:00 a.m. and left at 5:00 hrs later. There where elderly people before us and left after us. We paid got in the car and the RED light on dash came on. We went back in and told the mechanic he looked at it went back in and when he returned he had to reset the fault light to turn off. On the receipt was his card offering us a FREE OIL Change. My wife said, do you think im crazy to come back here and waste my time? This happened a week ago.
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August 2023 by Edgar Cabrera
Thank you big o tires and Vince the manager and crew. You guys are awesome! Not only did my car sit in your parking for months due to parts from audi being unavailable but my car remained safe and unharmed. I was super scared to leave it there especially for that long(5 months). I know how hard it was to locate the parts (I looked myself). I want to say thank you for the awesome work thank you for keeping my car safe (Audi A8 Quattro) I will definitely recommend you to everyone I know and continue to use your service and thank for recommending my auto glass shop as well. Thank you so much vince , your The Best
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August 2023 by Timothy Economou
Don't trust the mechanics that work here. My mother brought her car for an oil change and they recommended a belt and coolant flush. Apparently, the mechanic was ok with removing a belt that had 500 miles that was 4 months old, and wasn't observant enough to see a new water pump which included a coolant flush that was done at the same time. Instead of catching their mistake and letting her know that her belt looked new and asking about the water pump, they took her money and replaced new coolant and belt.
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July 2023 by aaliyce blank
Big O helped me with my vehicle problems very quickly. I’d definitely go back and I highly recommend others to take their car issues to them. I was driving a vehicle that had a few issues and they took the time to explain why certain things needed to be done, the price and offered me a discount. Very pleased with my experience.
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July 2023 by jovan b.
First I would like to say, I been coming here for years. Ever since they opened.. I enjoyed the nice facility. But lately I'm starting to not like the service to my vehicle. Came in for an oil change , and had to come back the next day , cause they didn't put my plastic cover back on my car. This is the second time this is happen to me. Hopefully this doesn't continue to be an issue..
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July 2023 by Anthony Cerrillo Jr.
Waited 3 hours for one tire to be replaced I took the tire off and put on a plate all they had to do was put a new tire on the rim. They gave me a 20 dollar discount so instead of paying 100 I paid 80...thanks I guess what made me upset is that it only started to get worked on the moment they heard we were going to go somewhere else. If you plan on going to this big o for tires i urge you to reconsider I will not be back thank you
