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March 2024 by Christian
I don’t live here but if I did this would be my local. Friendly staff and great drinks. A comfortable place to sit. Why would folks go to Starbucks over a great local Java joint like Black Cat. And, yes, they have decaf (because some places don’t!)
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January 2024 by Holly S
Easy people to talk to. Invent any order you want. Comfortable place to sit.
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December 2023 by Rayne Strong
This place was super cute and the best coffee I’ve had in Phoenix so far!! The staff were nice and professional and made our items super fast (granted we were the only ones ordering at the time). I had the coffee drink and my husband had an Italian soda which were both so good and the pbhb was so tasty! I definitely recommend this place!Vegetarian options: Different milk alternatives
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December 2023 by Ryuka Inu
Legit my favorite spot in Arcadia!The coffee is delicious, the baristas and owner are friendly and walking in there feels like the coffee shop version of Cheers, where everyone knows your name haha.I often spend my day cracking on work there and admittedly spend far more than I ever mean to cause the drinks are low key addictive.Also they're one of the few coffee shops that will add a scoop of protein. I'm a gym rat so most other shops I need to add my own if I want the macros.
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November 2023 by Big Horse
A friendly smile greeted us, answered our questions, and served up an amazing drink. Can't ask for anything more.
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November 2023 by tony Bellinaso
After my three year old son and I were harassed and threatened by the owner I thought I should share the email conversation as to warn customers of this business.Here is my email to the business the day after the incident:I hope this letter finds you well. I am writing to bring to your attention an incident that occurred at the Black Cat Coffee Shop on Sunday, November 12, at approximately 3:10 PM. I have been a regular customer at your establishment, having enjoyed the Black Cat Bomb numerous times, and I have never encountered any issues until this recent visit.On that particular day, I entered the coffee shop with my three-year-old son, as I have done many times before. We approached the counter to place our usual order. While standing there, my son innocently reached to look at the tip jar, and to my surprise, the employee on duty snatched the jar away in what I can only describe as a very violent manner. I calmly pointed out that my child was just curious, not understanding the situation, and suggested that such a reaction was an overreach for a small child who didn't know any better.To my dismay, the employee responded with a concerning comment, saying, "Do you want to see me freak out?" This statement, which I interpreted as a threat, deeply alarmed me, especially considering my three-year-old son's presence. I want to emphasize that I felt threatened by her words, and this is not the kind of experience I expect or tolerate as a customer.Despite my efforts to de-escalate the situation, I found the employee's behavior unsettling. I expressed my disappointment in the quality of customer service provided, and in response, she forcefully ripped my card from the point-of-sale system, instructing me to leave the premises.While I understand a business's right to refuse service, I believe it is important to address and rectify situations where a threat is made against a customer, particularly when accompanied by aggressive actions. I am sharing this incident with you because I believe it is crucial to maintain a safe and welcoming environment for all patrons.I appreciate your attention to this matter and kindly request that you look into the incident to ensure that such interactions do not occur in the future. It is my hope that this can be addressed promptly and that Black Cat Coffee Shop continues to be a place where customers can enjoy your offerings in a friendly and respectful atmosphere.Thank you for your time and understanding. I look forward to a resolution to this matter.And here is the owners response:I can add a lot of adjectives to really elaborate this email like you have but I don’t feel that’s necessary. It seems that we have formed opinions about each other so this may be one of those agree to disagree situations. In your email, you were implying I thought your child initiated the problem in the situation. The problem was when your child reached for the jar, you as the parent did nothing. I did act fast in that moment because it doesn’t take long for accidents to occur. What would have happened if he pulled that jar off the counter?You took this opportunity to insult me. When I said “do you want me to freak out” it was a sassy response instead of insulting you back. Did I overreact? Yes, I can see that I did. However my staff and I do not come to work for us to be insulted or stolen from.Thank you for the support you’ve given us so far but perhaps a different coffee shop is better fit for you. Pure green and D’Lite both sell a smoothie similar to your order.Please be observant of the overreacting owner who cares not for kids or customers.
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October 2023 by Lilli Newman
Black Cat reminds me of coffee shops in Seattle. It’s cozy inside, the drinks are good, and the staff are welcoming. It’s also one of the only spots open later which I appreciate it. I love every London Fog I drink there!
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September 2023 by Diana T.
Just spent about 6 hours studying here and absolutely nothing to complain about. Tanya and Tasi gave great service. Coffee was amazing as usual, the vibe was also matched. I often struggle finding a quiet place to study but not too quiet (to let my mind wonder) and Black Cat Coffee House just became my favorite spot for that! They even have some beautiful pieces of art displayed along the walls to check out! Work got done! Tasty coffee! Amazing conversation! What more could you ask for? 10 stars if I could honestly!
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September 2023 by Becca J.
I was extremely upset with my experience at Black Cat Coffee House today. I was hanging out with my girlfriend afterschool as usual, and the girl working (white with blonde braids) kicked us out for no reason. She was sort of making random excuses for it and, excuse my language, she was a b**** towards us. We weren't being loud nor disrespectful, and I really hope it wasn't because we were two girls being affectionate. I will not be returning, and I hope nobody else experiences this disrespect.
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September 2023 by Charlie
Always super nice to be there after school and before schoolThe ladies are always so lovely :)
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August 2023 by Joel Burkhalter
Tasi and Hannah were awesome today! They're always in a great mood and the coffee is delicious.
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August 2023 by Jess Casillas
I've learned from this experience to only go to coffee shops with roasters. The coffee was nothing special. Maybe it was just the drink I ordered?? On the other hand, nice little shop to sit and talk.
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July 2023 by Kel Dye
Edit: Updating this review because its been a few years now that I've gone here and its still so very very good. The drinks are always amazing, and the people just stay the best! Its slightly hidden away but it is a place you must go to!I have been here so many times and it's just great!The customer service is top notch, the few times I did have to wait I was still greeted and everyone was so pleasant.The coffee is yummy too.. Have had the BCat Bomb - this peanut butter blending thing that is so good. and the Atomic Lotis Blossom - has Red Bull in it. Enough said right?!A really hidden gem - have told several people about this place and will keep doing so.
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June 2023 by Ricky P.
What a great setting! The waiter is very considerate. The food was blissful with every bite and finally the music was in a class of its own. I live a hour away from here and I will be back with family. Thank you
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June 2023 by AJ DiBetta
Amazing coffee and service! Delicious, unique drinks. I tried the s'mores latte and the tiramisu blended drink - highly recommend both.