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February 2024 by Timothy K.
They don't have money at this bank! They cannot cash checks! On Friday, February 16 of 2024, I took a check that my employer wrote to me to the bank from which it is drawn and asked them to cash it. They refused, stating they didn't have enough money on hand to cash the check. They told me they would have to have a special order to get the money delivered to them and they would not be able to place the order until Tuesday so they would have it Wednesday. I asked them to give me a call to confirm that it was in and ready for pick up before I drove all the way out there to collect my money and cash my check. They agreed. I went out there today because they never called me. They said they tried to call me, but that they could not get the call to go through. My phone never even rang today. It worked just fine though. I checked it. So there I am at the branch trying to cash the check and I see the same teller that I did on Friday and he's telling me he cannot cash the check even though they had placed the money order and the money is there they cannot cash it because it exceeds the amount for which they have a policy and how much money can be cashed when it is a check. These people are interfering with a legal contract between myself and my employer for services rendered and are refusing to hold up the obligation of cashing, a check written from an account at their bank written to me. I am told to speak to another banker there at the branch. So I speak to the next banker, and she explains that it is policy that they cannot cash the check for this amount. She then takes the check away from me and goes off to speak with the manager and she's back there for 45 minutes talking to the manager while I'm waiting in the lobby. The manager eventually comes out from behind the closed door to tell me that she cannot cash the check because it is a policy of the bank to not cash checks for large amounts. She then says she would be happy to deposit the amount into a new account in my name, and then I can slowly draw the money out, but that I cannot cash it because I'm not a customer and even if I were it exceeds the amount that they are by policy able to cash. This is bogus. This is the legal contract between my employer and myself, and the only part that they have to play in the legal contract is to convey the money from that account to me. They refused. The manager then tried to apologize to me and I told her that the apologies won't work because it's not gonna fix anything. This is horrendous that banks don't carry money to cash checks anymore. It is awful that the bank has policies about letting money leave through the front door. They're more than willing to take the money away from you, but they won't give it back. Remember, this was on a Friday originally when I went to cash the check. Friday is the day when all the big deposits go in because businesses are closing for the weekend and they're putting all the deposits in so they should have money. I told them hey, you don't have the money on hand just give me a cashiers check or money order or even travelers checks and I'll take care of it that way and they said they could not do that because I was not a customer. I am a guest. I am a guest with a legal contract That says that they are to pay me for the amount written on the check. They even called my employer a couple of times not just to verify the funds, but explain to him why they were refusing to honor the check. My employer then calls me and tells me that of all the branches that I went to, this particular branch is a bad branch because they are stereotyping me, and that they have a high crime rate in that area and I should not have gone to that branch. Why am I the bad guy for trying to cash a check from his account. Every branch should have the same upstanding behavior of treating me with dignity and respect and fulfilling the legal contractual obligation that they have to handle the money on behalf of my employer, and to fulfill the obligation of the contr
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February 2024 by Donna` Ellis
I have been coming to this bank for over 5 years and have always had great service and friendly service too! I've NEVER had any problems of ANY kind! Thanks BMO staff!
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August 2023 by Elvis Valverde
Went in and the two gentlemen in the front were GREAT, very polite, professional, and helpful. The problem is the “banker” in the back, ms Lopez If I remember correctly (excuse me if I’m wrong I’m just so upset) straight lied to my face and never sent me the application for a loan I went in to ask about. Crazy you bank with them and you’d think they’d want to help you¿ if I’m not qualify just tell me right there and then, don’t lie to me and have me waiting all day for an email that you didn’t send. Do business elsewhere folks
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August 2023 by Kenneth Valverde
Went in and the two gentlemen in the front were GREAT, very polite, professional, and helpful. The problem is the “banker” in the back, ms Lopez If I remember correctly (excuse me if I’m wrong I’m just so upset) straight lied to my face and never sent me the application for a loan I went in to ask about. Crazy you bank with them and you’d think they’d want to help you¿ if I’m not qualify just tell me right there and then, don’t lie to me and have me waiting all day for an email that you didn’t send. Do business elsewhere folks
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July 2023 by Richard Fleming
Sent me a credit card offer. I tried to apply online without success because their website is horrible. I tried online support and was given a number to call and was advised that due to exceedingly high call volume there would be an abnormallyhigh wait time. Tried online customer assistance and was given the same number and same message.Perhaps they need to hire a couple of high school students to design a website. Couldn’t be worse than what they have.
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June 2023 by Becky Jok
Worst bank ever..you deposit money on savings now the tell me to call 1888 number to find my money..Worst worst worst bank wver
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May 2023 by Sarah Essley
$5 for an atm transaction for Usaa. Disappointing that you rip off people in general but especially vets. $5?! Ridiculous. Please forward this complaint to corporate. Form a partnership with military banks.
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April 2023 by Brooke S.
diane and cody were awesome. lifesavers!!!!!!!!!!! they were helpful and reassuring. promote them asap
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March 2023 by Amanda
Brand new customer opened my account online. Called to find out when my check or transfer would show up. Was hung up on 3 times then when I got through was told I don't know maybe tomorrow. So I went into a branch to find out where my money was and Diana came out and berated me for opening my account online. According to her I should have come into the branch. Was also told I shouldn't use the app to deposit check. Why on earth would you offer online services in the first place? This was a very unwelcoming and I really wish I would'nt have opened this account. I'll take my money elsewhere once I can get to it.
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October 2022 by Michelle Marie Engler
I have friends that use this bank. I love them. They've had 0 issues. They're actually fairly patient with people.
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May 2022 by CHARLES CHERRIER
I have to say I’m at a loss of words. I just left the 19 ave location after both tellers told me there personal bankers couldn’t help me because it was 4:55 and it would take more than five minutes. Very unprofessional.
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December 2021 by McClendon Chantel
So my account is over draft 3.41 and you give me an overdraft fee of $72 the day before i get paid. WHAT KIND OF OVERDRAFT FEE IS $72?! What happened to $35?!? That’s basically a whole $100 being taken from my check for having my account overdrafted 3 DOLLARS?! This is unacceptable!!!
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September 2021 by Cadeidra Watts
This bank is the WORSE bank I have ever banked with! My account was scammed by fraudsters and the bank was VERY rude to me. I am actually in tears right now. Do NOT bank with them! If your account is compromised they will NOT help you!
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August 2021 by Steven Brooks
Sergio is rude, unprofessional, and frankly volatile. He raised his voice to tell me I wasn't listening to him after I'd acknowledged what he stated three times. Due to him being unable to answer my question he threw his hands in the air in front of a co- worker, branch manager and customer and stated " I'm not dealing with this" and walked away. He was unwilling to deal with a respectful customer, asking a legitimate question about charges on my account. Horrible experience, horrible customer service and I'd be willing to bet from the experience I had with Sergio that he's a horrible person. Find a different branch
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August 2021 by Tyshun M.
Bank is a total rip off I get fees for the dumbest stuff ever and when I call to get it reversed they can't help and keep all of my money my account is always getting locked from me trying to use it closing this shitty bank account ASAP and I never received the 200 bonus they promoted I hate this bank
