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February 2024 by Lester Hill
Pleasant people and very informative
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July 2023 by Terry Smith
I was shocked that they were so polite and so helpful. I didn't really care about the polite part but I just wanted help and they gave it to me. Thank you for smoking.
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July 2023 by Mary Casey
Called 5 different stores no one answered Erica was the first one
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June 2023 by Erica Felix
Good costumer service
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June 2023 by Isai C.
I always go to this location everytime I have trouble with my phone. The lady who is there is always very nice too me and helps me out even if its something very small.
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May 2023 by Toff Naser
The store under new ownership and management they are so helpful and work with what ever you need
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February 2023 by Pearl Marshall
went in to get my phone service transferred over to a new telephone. The lady wasn't very helpful and told me it will cost $35 if she did it or else I could just call customer service so sit there in the store and call customer service in case I couldn't figure it out and I have to go through it by myself.
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January 2023 by Syreeta Foster
It OK Ghetto did not open on time but whatever got my phone fix
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December 2022 by April R.
If I could give -5 stars I would. Do not set up recurring payments with this company and do NOT TRUST THEM when they say they have properly cancelled a line and you will no longer be charged. They have double charged me for a second line that I cancelled two months ago and insisted that they have checked all records and I never cancelled the account. I was told by them they record calls so I insisted they check the last few recorded calls because I am telling the truth and it's not right for them to take extra money from me for their team members mistake. After over an hour, the supervisor told me the best he could do was cancel that line as of today and refund me $50 versus the $100 I am owed. Stay away from this company. I will never use their services again.
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December 2022 by Tell the Truth dining (I give it a 5)
It OK Ghetto did not open on time but whatever got my phone fix
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January 2022 by James Morales
Need a BOOST get mobile ? and call ? home ?
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November 2021 by Anne Bradley
Employee was very helpful.
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August 2021 by Aleasha R.
A customer service representative tells you to go buy a sim card for a phone they already checked in their system, then the sim card doesn't work so you try to get a refund. The boost mobile store you bought the sim card wont refund your sim card, even though the customer service representative on the chat told you they would. Then you call customer service and the "supervisor" won't allow the rep to refund the money. You ask to speak to the supervisor and they are "busy" so they dont come to the phone. Every single interaction I have with BOOST MOBILE, has been a bad one. Ill be switching carriers as soon as my pay month is over. Boost Mobile lacks customer service, and friendliness. They are an open money pit. They tell you to go buy items they know wont work and then will not refund your money when it doesn't work. Now I'm out $15.00, 8 hours of being on the phone, 3 trips to the boost mobile store and have a sim card I can't even use. The worst customer service experience of my life, and I've been in customer service for 15+ years. I know not every person you speak to is pleasant but money is hard to come by these days and every single dollar counts. Boost makes alot more money then us little people. You think they could spare at least an account credit if nothing else.
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September 2020 by Lanette
Scammers charged me for items and did not tell me until AFTER I paid. I told her I couldn’t spend anymore then $160 so she charged me $15 for a screen protector and $10 for a case. Without telling me. I thought it came up to $158 after taxes for just the phone she did not tell me about the screen protector and phone case until after I paid because she knew they don’t do refunds. I asked the manager to speak with the owner she told me no that’s how you know they are scammers. I will be disputing it with my bank. Little thieves have to lie to get commission. I’ve been with my bank for 8 years I’ll most definitely get my money back. Do not buy phones from here or the metro pcs next door they have the same owner. I will post this review on EVERY website this store is listed on!!!
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June 2020 by Angie Flores
My dad says this is a place with a somewhat good customer service but boost Mobile service is not all it cracked up to be lol
